MAMATHA G

Salesforce Admin

Email: adxerk@r.postjobfree.com

Phone: 971-***-****

PROFESSIONAL SUMMARY:

Around 5+ years of experience into administration, configuration, implementation, and support of Salesforce CRM applications, and acquired profound expertise in salesforce platform Data tools – Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, and Mass Delete.

●Salesforce.com administrative tasks like creating Profiles, Roles, Users, Email services, Approval process, Workflows, Reports, Dashboards, Workflow Rules, Validation rules, Process Builder.

●Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows.

●Worked on Communities, hands on Conga, SpringCM and expert in CMS- Content Management System

●Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Assets, Campaigns, Leads, Opportunities, Products &Price Books, Cases, Forecasting, Reports, and Dashboards.

●Strong experience in designing of Custom Objects, Custom Fields, Role Based Page Layouts, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats.

●Installed Salesforce Apps, configured and maintained user security permissions according to the organization.

●Extensive experience in Salesforce.com Customizations, Data-Loading, Integration, and Deployment.

●Data tools – Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.

●Experience in Custom Integration of Outbound Messages, Workflows, Security Controls, AppExchange Package & Custom Application, Sandbox Data Loading.

●Extensive Experience of Agile Methodology and Scrum Methodology of software engineering processes.

TECHNICAL SKILLS:

Salesforce Add-on’s

Communities, Conga, SpringCM, survey, CMS, Twilio WhatsApp Integration, Outlook Integrations

Salesforce technologies:

Salesforce CRM, Triggers, SOQL, SOSL, DML, Lightning UI, Workflow & Approvals, Analytic Snapshots, Case Management Automation; Experience in Sales Cloud, Marketing Cloud, and Service Cloud

Languages

T-SQL, PL/SQL,SOQL, UNIX Shell Scripting,

Salesforce Tools

Eclipse, Force.com, Force.com Explorer, Force.com Data Loader, Excel Connector, SOQLXplorer

Web Technologies

HTML, XML,XHTML, DHTML.

Other Applications

MS Office, Adobe Acrobat Reader/Writer

Database

SQL Server 2012/2008/2005/2000, DB2, Oracle 10g 9i, MS-Access, Salesforce

Operating System

Windows 95/98/2000/XP/2003/7, Unix, Linux

PROFESSIONAL EXPERIENCE:

SV Technology Services Nov 2019 - Present

Role: Salesforce Admin

Responsibilities:

●Act as tiered support for high-severity and business affecting Salesforce related issues.

●Built new Community and worked on CMS creating Bulletins.

●Administer and customize our Salesforce implementation and deployment, including design, documentation, analytics, training, deployment, and support.

●Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, data management (uploads), email templates and public groups, Twilio WhatsApp Integration as well as other configuration items.

●Maintains multiple user profiles, role hierarchy, security, sharing rules, and other Salesforce.com out-of-the-box access features.

●Set permissions for users using Object-Level and Field-Level security best practices.

●Perform day-to-day user management on SFDC Org by configuring sharing rules, permission sets.

●Configured data sharing by setting up organization-wide defaults, owner-based & criteria-based sharing rules on various objects

●Used data loader for insert, update, and bulk import or export of data from Salesforce objects. Used it to read, extract and load data from comma-separated values (CSV) files.

●Worked with custom workflow, notifications, approval page layouts and defined approval actions on them to automate the processes and Lightning Process Builder.

●Develop reports and dashboards for various teams and departments throughout the organization. Guide them with self-service report writing and dashboard maintenance.

●Act as a point of contact for customer issues and requests.

●Became the primary point of contact for most of the Users.

●Create and maintain documentation on processes, policies, application configuration and help related materials for users

● Worked in Agile project methodology with two-week sprint and delivered the accepted functionality in each sprint.

●Constantly updating my technical knowledge by using Trailhead modules and projects

●Maintain technical knowledge by using Trailhead, attending educational workshops and reviewing related publications, when available.

Pixel Dreams Pvt.Ltd Aug 2017-Nov 2019

Role: Salesforce Admin

Responsibilities:

●Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

●Implemented Sales Cloud and incorporated the enhanced features as required to streamline the business process.

●Migrated data from external sources and performed Insert, Delete, Upsert and Export operations on millions of records.

●Implemented pick lists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.

●Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.

●Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.

●Enabling the cases for Communities’ users, created Dashboards to display in community management.

●Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

●Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.

●Supported end users and helped them in getting used to the application, generated reports, and saved them for further access to the users.

●Configured Chatter to track emails from Outlook to Salesforce by following a user.

●Responsible for weekly and monthly data export, updates, and backup for the organization.

●Developed salesforce Lightning Apps, Components, Controllers, and Events.

●Jenkins for Continuous Integration. JIRA and Bitbucket to push changes and track via sublime to make sure all code changes were tracked and managed during deployment periods.

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