Customer Service Dispatch Supervisor
Resume:
VALERIE LESTER
EXPERIENCE
Quick International Courier, Queens,NY Dispatcher
August 2021 to Current
● Job Responsibilities:
Dispatch all jobs quickly and accurately by selecting qualified drivers and alerting drivers to jobs via QIC Online App. Taking into account drivers location, vehicle size, adequate knowledge of medical SOPs and proper handling instructions. Document drivers information in the QuickTack systems. Responsible for all international imports and exports and documenting all transfers. Responsible for shipping and receiving duties in the warehouse and on the dock. Manage all pieces on dock and request any documentation needed for export. Coordinate clearances with Control Towers import desks. Monitor and respond to emails. Monitor flight forwarding for inbound alerts with flight status. Receive, pull and ship Logistic warehouse parts. Perform cycle count inventories for Logistics accounts. Monitor and complete driver charges for accurate data. Perform thorough shift turnovers to the next shift.
FoodKick, New York, NY Dispatcher/ Team Lead
September 2016 to August 2020
● Job Responsibilities:
• Dispatch and route all orders using multiple delivery services and couriers, to ensure timely delivery to customers based on delivery times and destination distances.• Identify and develop the strengths of associates in my area.• Provide real-time, tactical coaching to associates in my area .• Consult on outbound hiring decisions by completing performance evaluations of temps at 180/360/520-hour intervals.• Resolve conflicts among associates or escalate appropriately.• Schedule and manage associate breaks.• Attend daily Outbound huddles and translate stated goals into actions for my team, and also outbound leadership.• Understand, and maintain awareness of, business metrics for individuals in my area, my team, and my building.• Analyze productivity reports to manage area-specific capacity and move labor between outbound functions and perform all outbound functions as needed, in regards to the plant and dispatching needs.• Enhance team performance by running regular area-specific skills drills (collaboration with Learning 181-16 145th Ave
Springfield Gardens NY
valerie8227@gmail
SKILLS
Multi-line Phone
Systems
Logistics
Knowledge of 5 boroughs
and tri-state area
Administrative
Experience
Knowledge of Adept and
Pass systems
Microsoft Office, Word,
Excel, Outlook
Conflict Management
and Development).• Perform regular quality and safety audits in my work area also communicate with Customer Service Agents regarding missing, damaged, and poor-quality products,• Contribute to written End of Shift
(EOS) Recaps for my area(s) and Equipment, supply checks, count and order operational inventory.
Transcare Paratransit, Brooklyn, NY- Dispatch Supervisor March 2008 to April 2016
● Job Responsibilities:
• Managed and oversaw dispatch office, also the punctuality, and performance accountability for assigned routes for all staff. • Accepted, prioritized, and resolved all calls and complaints escalated from dispatch while exercising passenger sensitivity.• Trained, evaluated new employees by completing monthly performance evaluations.• Oversee times sheets to ensure associates get fairly paid + Schedule and manage associate breaks; Documented all accidents and breakdowns as well as dispatching Road Supervisors to the scene and submitting the necessary information to the MTA• Ensure log of all activities and changes to vehicles and manifests are maintained; Enforce company policies and procedures as well as promote safety, personal protection, and driving habits.
Maggies Paratransit, Brooklyn, NY- Dispatcher
2004 to 2008
● Job Responsibilities
• Performed data and information entry in Adept System for verifying vehicle and driver punctuality, performance, location, and eta of Paratransit routes.• Maintained updated routes consisting of 200-300 trips daily with punctuality standards of performance of 95% throughout the five boroughs.• Accepted, prioritized, and direct calls and complaints while exercising passenger sensitivity.• Document all accidents and breakdowns as well as dispatching Road Supervisors to the scene.• Maintained log of all activities and changes to vehicles and manifests.• Trained and evaluated new employees on monthly basis.• Enforce company policies and procedures as well as promote safe driving habits. First Transit, New York, NY- Customer Service
Representative/Lead Agent
2000 to 2004
● Job Responsibilities:
• Assisted customers internally/externally by accurately communicating needed information for timely rides and escalation issues to management when necessary.• Served as liaison between the command center and courier companies.• Using programs to research customer complaints, incidents, and concerns, and no-show validations.• Monitor and supervise daily calls and the floor, as well as track all staff errors, and issue disciplines when necessary.• Monitor queue, provide assistance when help is needed, and schedule breaks and lunch for the staff• Trained new employees and retraining current employees.
EDUCATION
Forest Hills High School, Queens, NY - diploma
Sept 1985 - June 1989
General studies
LaGuardia CC, - Queens, NY -pending
Sept 1992
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