Service Agent Delivery Driver
Resume:
Mark Lathrop
Customer service/Driver
Wisconsin Rapids, WI 54494
*********@*****.***
Able to communicates effectively, both in writing and while speaking, using clear, concise and simple language.
A servant leader with a high ethical compass and consistent record of leading by example to maintain the company's
vision.
Provided leadership that facilitates a close partnership between human resources and operations to support store-level
executions and training and development while maintaining a high level of teammate satisfaction. Creative Operations Manager with broad-based background in highly competitive and dynamic organizations. Recognized
as decisive leader and excellent team player able to affect change. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Transportation
Lamers Bus Lines - Wisconsin
October 2022 to Present
I drive for tours both local and long distance
Driver
Nordic Care Transportation - Eau Claire, WI
November 2019 to Present
I drive non emergent people to medical appointments Emergency Medical Technician Covid tester
Rhino Medical - Arlington, TX
January 2021 to November 2021
I help patients self swab for Covid-19, perform data entry and registration. Customer Service Agent
American Airlines - Mosinee, WI
November 2019 to March 2021
I worked both above and below wing and helped Customers have an excellent travel experience.
• Managed client records
• Set up client appointments
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
• Responded to claim inquiries
• Responsible for tracking and maintaining inventory
• Responsible for cashier duties
• Handled online orders and credit card transactions Field Agent
JM Adjustments - Sterling Heights, MI
March 2016 to March 2021
I travel throughout the state of Wisconsin and Michigan and help customers restructure their home loans and notarize
documents as needed
Completed mortgage training to stay current on latest updates to restructure home loans. Provided updates about completed assignments.
Produced and completed mortgage paperwork.
Performed demonstrations of features, responded to questions and overcame objectives with persuasive communication skills.
Maintained consistent customer contact to determine satisfaction level, gather information and solve problems.
Managed rights of way, easement and dedication processes. Conferred with taxpayers and bank representatives to discuss issues, laws and regulations related to returns and address problems.
Conducted independent field audits and investigations of income Checked completeness of information when processing loan applications and bank transactions. Maintained records for each case, including phone numbers, contacts and any actions taken. Managed wide variety of customer service and administrative tasks to resolve customer issues. Educated customers on product and service offerings. Confirmed that appropriate changes were made to resolve customers' problems. Built customer confidence by actively listening to concerns and giving appropriate feedback. Kept current on market and product trends to effectively answer customer questions. Answered customers' questions and addressed problems and complaints in person and via phone. Emergency Medical Technician
North Memorial Health Care - Robbinsdale, MN
March 1990 to October 2018
Managed care in field and in-transit, including performing standard testing and administering necessary medication.
Transported patients from accident scenes to hospitals in emergency vehicles. Monitored patients from scene to hospital transfer while conducting in-transit care. Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules..
Completed emergency treatment procedures to stabilize individuals for transport. Assessed emergency situations and prioritized medical care for patients. Inserted IVs and administered oral and injectable medications. Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
Performed stomach suction, airway management and heart monitoring to maintain consistent patient care during ambulance ride.
Documented all patient information, including condition or injury, treatment and medication administration.
Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent
medical assistance.
Operated emergency vehicles with caution to keep patients, public and first responders safe. Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning
equipment.
Evaluated patients' medical status and monitored vital signs during transit. Driver/ Recruiter/ trainer
Chippewa Trails Bus Company - Chippewa Falls, WI
February 2010 to June 2016
I drove bus across the country doing tours and was responsible for recruitment and retention Safety Director Operation Manager
Prince Valley Enterprises - Bloomer, WI
June 1989 to July 2010
I was responsible for the safety and overall operations of a trucking company Improved employee security adherence through detailed presentations for up to 100 attendees. Assessed company security risks and developed actionable solutions to be presented to management. Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
Managed all security procedures and protocols for company, reporting any non-compliant personnel to the owner.
Supervised property entrances and exits and monitored employee safety. Held routine and surprise drills to keep help security team members practice response plans. Developed and implemented training methods to promote improved officer performance. Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security
initiatives.
Education
Emergency Medicine
Southwest Technical College - Fennimore, WI
Skills
• Maintenance
• New hire orientation
• Payroll
• Personnel records
• Time management
• Affirmative action
• Recruitment
• Hr
• Compensation
• training
• Microsoft Excel
• Human Resources
• benefits
• Employee Relations
• EMT Experience
• Presentation Skills
• Emergency Management
• Managed Care
• Medical Billing
• Hospital Experience
• Vital Signs
• Medication Administration
• Office experience
• Recruiting
• Microsoft Office
• Teaching
• Supervising experience
• English
• Microsoft Powerpoint
• Medical Terminology
• Critical Care Experience
• EMR Systems
• Customer service
• Warehouse experience
• Hospitality
• HIPAA
• Triage
• Patient Care
• Laboratory Experience
• ICU Experience
• Microsoft Word
• Adobe Acrobat
• Medical records
• Driving
• Delivery driver experience
• Van driver
• Limousine
• Bus driving
• Shuttle driving
• Commercial driving
• Communication skills
• Paratransit
Languages
• English - Expert
Certifications and Licenses
BLS Certification
CPR Certification
EMT Certification
CDL
CDL A
Driver's License
Class D
First Aid Certification
Ambulance Driver's License
Additional Information
SKILLS
Personnel records maintenance Decision making abilities Administrative skills New hire orientation
Hiring and retention Labor agreements
Affirmative Action compliance Understanding of HR policies Assessing performance Skilled influencer
Compensation/payroll Active listening
Computer-savvy Personnel recruitment
Time management Personnel engagement
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