WAYNE HAWTHORNE

*** ******** ****, ******, *** Jersey, 07106, US • adxem3@r.postjobfree.com

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail- oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.

Construction management

Diagnostics skill

Service reports

Expertise in Installations

Customer Relationship Management

Project Estimation and Bidding

Power Tool Proficiency

Service Ticket Accuracy

Preventive Maintenance

Testing and Analysis

Hand Tool Knowledge

Equipment Inspection

Attention to Detail

Inventory Management

Service Reports

High School

Excelsior High School - Kingston, Jamaica

Service Technician - August, 2018 to Present

International Construction Equipment - Sayreville, NJ Developed user manuals and technical documentation to increase usability. Installed new equipment and explained operation and routine maintenance protocols to customers. Responded to problems reported by customers by troubleshooting and resolving hardware and software issues. Demonstrated to customers proper methods for operating equipment after it had been installed. Inspected equipment to diagnose operational issues. Cleaned stains from fabric or garments using spray guns and cleaning fluid. Inspected, evaluated and calibrated electrical and mechanical systems and components. Adhered to safety protocols and policies to reduce workplace hazards. Maintained accurate records of service calls and customer interactions for training and accountability purposes. Liaised with internal departments to optimize productivity and efficiency. Responded to customer inquiries quickly and professionally to increase satisfaction. Followed established procedures for inspection of belts, drives and motors, performing needed maintenance. Professional Summary

Skills

Education

Work History

Baggage Handler - September, 2008 to April, 2018

Huntleigh Corporation, Newark International Airport - Newark, NJ Moved furniture and boxes using utility dolly and truck ramp. Streamlined material delivery processes which increased efficiency and reduced downtime. Used handheld scanners to efficiently track and maneuver freight throughout distribution network. Successfully navigated large shipments of materials through tight spaces and busy facilities. Transferred luggage from aircraft to collection areas safely using equipment. Loaded and unloaded materials onto and off of trucks for fast shipment. Stocked aircraft cabins with necessary equipment and supplies. Managed warehouse operations and verified proper shipment procedures. Verified quantity and description of materials received by checking merchandise against packing list. Assisted in receiving, stocking and distribution of merchandise. Assembled pallets and crates for secure transportation of materials. Unpacked and repacked items in different quantities and configurations for shipment. Observed safety and privacy procedures in handling passengers' property. Strapped items down over protective padding to secure throughout transportation. Maintained clean, orderly work environment free of hazards. Verified documentation and condition of freight to assure quality standards were achieved. Operated moving truck safely to deliver items to destination without nicks or scratches. Shipped material and performed boxing, packing, labeling, and preparation of related documents. Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks. Painter - May, 2003 to June, 2008

Kiers Construction - Kingston, Jamaica

Protected surfaces from damage and spills by using drop cloths prior to and during painting. Applied various types of paints and other finishes to interior and exterior surfaces. Prepared surfaces for painting or staining by removing old paint and applying primers. Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials. Taped off areas to prevent overspray and other accidents. Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls. Followed safety procedures and properly used protective gear while painting. Removed wallpaper and sanded surfaces to prepare for paint application. Mason - November, 1999 to November, 2003

Marley And Plan Construction - Kingston, Jamaica

Measured distance from reference points and marked guidelines to lay out work using plumb bobs and levels. Read and interpreted blueprints, plans, or drawings to correctly lay blocks or bricks according to job or client specifications. Laid brick for block walls and adhered to local codes and project restrictions. Prepared surfaces for work by smoothing imperfections on ground or with close structures. Performed basic masonry tasks such as tuckpointing, caulking, grinding and other required duties. Followed blueprints or drawings to lay blocks and bricks in correct arrangement. Operated drills, paving breakers, and powered abrasive saws to cut or demolish bricks and concrete. Signaled truck drivers to position truck to facilitate pouring concrete into constrained locations.