Data Entry It Support

Ruben Anthony DCosta

Address: Siolim, Bardez North Goa, India 403517

DOB: 22/09/1995

Phone: +91-800*******

Email: *********@*****.***

linkedin.com/in/ruben-dcosta

I am an experienced IT Support and Data Manager with 3.8 years of overall experience in managing IT infrastructure and Data Management Systems with proven track record of successfully guiding multiple projects, implementing and new systems. Strong background in managing data and streamlining processes, reducing error and fraud rates too. Excellent communicator and problem solver with proficiency in Microsoft Office and Network Management Tools.

Directorate of Health Services Goa, IT Support and Data Manager July 2020 – Till Date Responsible for managing and maintaining the IT Infrastructure and Data Management Systems for Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB-PMJAY) health insurance scheme and ensuring the effective functioning and delivery of healthcare services to the beneficiaries.

• Appointed as Liaison Officer for G20 Delegates in Goa.

• Successfully managing the IT infrastructure and data management systems for over 36 healthcare facilities, serving around 140K beneficiaries.

• Training and supporting over 250 healthcare providers and government officials on the use of IT infrastructure and data management systems, resulting in increased system adoption and usage.

• Guided multiple projects and 100+ camps successfully with my team, including the implementation of new systems and upgrades to existing, delivering results on time and within budget.

• Managing the State Data Warehouse (SDWH) for ABPMJAY and utilizing SQL queries to extract valuable insights to generate reports and identifying areas for improvement.

• Successfully leading a team of 30+ Data entry operators and streamlining data management processes for the ABPMJAY scheme, resulting in a reduction of error and frauds rate to 0%.

• Identifying critical issues related to the Beneficiary Identification System (BIS) of ABPMJAY scheme and collaborating with the National Health Authority (NHA) team to develop solutions.

• Conducting analysis in ABPMJAY's visual dashboard to identify gaps, trends, patterns, and areas for improvement.

• Attended various training sessions conducted by the NHA in Delhi to gain in-depth knowledge of the ABPMJAY scheme and its implementation, enabling me to effectively contribute to the scheme's rollout in Goa.

• Developed and maintained strong relationships with various TPAs including Paramount, MD India for insurance under ABPMJAY in Goa, ensuring seamless communication and coordination between the TPAs and the scheme's implementation team.

• Appointed as key personnel liaising between the NHA and TPAs for insurance under the ABPMJAY scheme in Goa, facilitating smooth communication and collaboration between the two parties. Directorate of Health Services Goa, IT Consultant (Additional Charge) October 2020 – March 2022 8

Contributed to the successful implementation of the Covid-19 vaccination program in the state of Goa, resulting in improved healthcare outcome and reduced transmission of the virus. Responsible for overseeing the day-to-day operations of the CoWIN Portal in Goa, thereby supporting the efficient and effective administration of vaccines.

• Seamless management and tracking of the Covid-19 vaccination program, resulting in vaccination of over 2.87 million people in the state.

• Facilitated the real-time monitoring and reporting of vaccination progress, contributing to improved decision-making and resource allocation

• Collaborated with healthcare providers and government officials to ensure the effective communication and dissemination of vaccination- related information, contributing to 25% increased awareness and vaccine uptake.

• Participated and supported in weekly video conferencing sessions with the Ministry of Health and Family Welfare (MoHFW) to report the progress of the Covid-19 vaccination drive in the state and to addressed any issues related to the vaccination. GoITWays, Goa Electronics Ltd. (GEL) Goa, Implementation Engineer January 2019 – January 2020 8

Started as a Trainee on academic internship and subsequently advanced to a contract staff position in the same role. Training conducted to High-Ranking Fire Personal, Doctors etc.

• Worked closely with senior engineers to implement and develop software solutions and managed relationships with Chief Executive Government Clients of the state.

• Successfully assisted multiple implementation projects, prioritizing tasks and managing timelines to ensure successful project completion.

• Assisted in the development and delivery of training materials for end-users.

• Conducted regular client follow-up to ensure customer satisfaction and identify opportunities for improvement. Client List:

Department of Animal Husbandry & Veterinary Services Goa, India

Directorate of Fire and Emergency Services Goa, India

Department of Transport Goa, India

Professional Experience Total Experience: 3 years, 8 months Profile Summary

• Masters of Computer Applications (MCA) August 2016 – May 2019 St. Aloysius College (Autonomous), Mangalore University

• Bachelors of Computer Applications (BCA) June 2013 – May 2016 St. Xavier’s College, Goa University

8

• Certificate course in Cyber Security in Healthcare - Public Health Foundation of India and InnovatioCuris, January 2021

• Google IT Support Professional Certificate - Coursera online, 2020

• Information Technology Infrastructure Library (ITIL V4) - ITSM Zone, 2020

• CISCO Certified Network Associate (CCNA) - Jetking, Sr.No.1011- 131652

• Microsoft Certified IT Professional (MCITP) - Jetking, Sr.No.1011- 132195 Positions of Responsibility

• Recognized as a Covid warrior and awarded for the efforts in supporting the community during the pandemic, 2021.

• Nodal Officer for IT convergence of ABPMJAY and Deen Dayal Swasthya Seva Yojana (DDSSY) health insurance scheme in Goa.

• Information, Education and Communication (IEC) educator to empower the local community through informative and engaging IEC materials to promote health and wellbeing.

Skills

• Project Management – Leveraged Microsoft and Trello project management software to organize tasks, collaborate with team members, and track progress on multiple projects.

• Excellent Communicator - Strong communicator with the ability to clearly convey complex ideas and collaborate effectively with team members and stakeholders.

• Reporting skills - Utilized strong reporting skills to collect, analyze, and present data-driven insights resulting in improved decision-making and organizational performance.

• Microsoft Office - Proficient in Word, Excel, PowerPoint, and Outlook, with demonstrated ability to effectively utilize these tools to enhance productivity and streamline workflows.

• Problem Solving Skill - Strong problem-solving skills with a demonstrated ability to identify and analyze complex problems and develop effective solutions to drive organizational success.

• Network management tools - CCNA, MCITP, ITIL v4. Ruben Anthony DCosta Goa - India

Education

Certifications

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