Summary:

Accomplished Project Manager with *+ years of success in driving operational improvements and leading effective teams.

Expertise in managing projects from inception to completion, analyzing data to prioritize tasks, and producing accurate results.

Business Strategist & Analyst, Project Manager plans and manages end-to-end project lifecycles and upgrades.

Executed application-software and cloud-based infrastructure projects by tracking and managing project tasks, milestones, and deliverables ensuring project documentation and other deliverables are produced promptly.

Ability to lead cross-functional teams, manage budgets, and book travel.

Guided clients through IT infrastructure preparation, overseeing the efforts of internal specialists and departments.

Communicated effectively between clients, internal departments, and project participants to ensure successful project outcomes.

Collaborated with internal and external stakeholders to gather requirements, and assist in development, planning, and updating of overall project schedule.

Set access permissions for JIRA projects and Confluence spaces and work with JIRA filters, Reporting, dashboard, and Administration.

Created and updated project documentation for both internal and client use.

Excellent in writing user stories with acceptance criteria or user stories with use cases, tracking defects, and bug reporting using the Jira tool.

Organized project teams’ meeting schedules coordinated room bookings and shared project slides to expedite business initiatives.

Excellent team player, and quick learner with good communication skills and troubleshooting capabilities.

Created project plans to fit stakeholder and customer needs to deliver on budget and desired outcomes.

Certifications:

Certified Scrum Master

Google Project Management

Tools & Technologies:

Project Management Methodologies: Agile, Scrum, Waterfall (Traditional)

CRM tools: 1 Coresolution, Brightwheel, Procare Solution, Salesforce

Graphic designing tools: Canva

Microsoft Office

Work Experience:

Enphase Energy, Newark, CA Mar 2022 to Present

Project Manager

Industry: Renewable Energy and Technology

Enphase Energy is an energy technology company. They design and manufacture software-driven home energy solutions that span solar generation, home energy storage, and web-based monitoring and control. As a Project Manager, I performed various tasks that included requirement gathering, acting as a coordinator between technical and business teams, responsible for project plans and execution.

Responsibilities:

Oversees review of new product concepts and decision-making process required for new product introduction and rollout.

Responsible for all the phases from the project kick-off meeting, planning, strategy, discovery, design, build deployment, and support.

Collaborated closely with internal and external stakeholders to complete projects within scope, budget, and timeline parameters.

Worked proactively and collaboratively with team members to achieve team goals and establish a culture of success and learning within the team.

Communicated build and deployment plans, and ensured customers are involved during the testing phases and post-deployment phases.

Review the client’s objectives and success criteria; ensure smooth transitions from Sales to Service.

Conducted comprehensive project risk assessments, identified potential risks, and developed effective risk mitigation strategies. Throughout the project lifecycle, I have monitored and managed project risks, addressing them promptly to minimize their impact on project deliverables.

Closely interact with the Sales team to win deals get in projects for the professional services team and head those projects to completion.

Developed & implemented risk mitigation processes which mitigated potential issues by 60%, preventing long-term delays in project completion.

Created page layouts, and search layouts to organize fields, custom links, related lists, and other components on a record detail and edited pages.

Conducting the Daily Scrum Meeting to provide updates on the testing activities performed.

Data migrations activities involved, building data migration plans, analyzing the data, planning test strategies.

Responsible for driving projects & initiatives from requirement gathering to deployment of the tableau dashboards.

IMMERSION 5 LLC

L’Academy, San Francisco, CA Sep 2019 to Mar 2022

Program/Project Manager

Industry: Edu-Tech (Education and Technology)

L’Academy is an organization focused on early childhood education. They offer high-quality language immersion programs for toddlers and preschoolers. My role as a Program Manager/Project Manager for multiple centers is to serve and protect The Learning Experience brand, educating and upholding all company standards and operational practices, designing and maintaining age-appropriate curriculum for all the schools under L’Academy.

Responsibilities:

Developing and implementing CRM strategies to attract and retain customers: This includes identifying target audiences, developing marketing campaigns, and tracking the effectiveness of marketing efforts.

Managing client data: This includes collecting and organizing data related to client demographics, academic performance, and behavioral patterns using CRM tools.

Improving client engagement and satisfaction: This includes analyzing student feedback, developing programs to address common issues or concerns, designing curriculum according to ability and cognitive development, and ensuring they have access to the resources and support they need.

Creates, develops, executes, and manages the overall school partnership program.

Conducting market research: This involves gathering information about industry trends, competitor activities, and other factors that may impact student recruitment and retention.

Developing and implementing marketing strategies, designing, and producing marketing materials such as brochures, flyers, and website content.

Coordinating multiple projects and reconciling the interdependencies among them. Providing strategic guidance to the company’s project managers.

Responsible for managing social media accounts, creating, and managing advertising campaigns, and analyzing data to measure the effectiveness of outreach efforts.

Facilitating communication among a program’s cross-functional team.

Responsible for overseeing the design and construction of new facilities or renovations of existing ones. This also includes designing the facility considering the needs of staff and children.

The responsibility of licensing and facility design requires collaboration between many different individuals and departments within the organization to ensure the program is safe and functional.

Responsible for managing financial aspects of the organization: This includes creating budgets, monitoring expenses, managing accounts receivable and payable, and ensuring compliance with regulations and laws related to finance.

Responsible for creating and delivering training programs for the organization. Responsible for training staff (Directors, teachers, and other staff) in compliance with licensing regulations: This includes coordinating and conducting training and instructional activities.

L’Academy, San Francisco, CA Jul 2018 to Aug 2019

Program/Project Manager

Industry: Edu-Tech (Education and Technology)

L’Academy is an organization focused on early childhood education. They offer high-quality language immersion programs for toddlers and preschoolers. As a Program Manager, I was responsible for the daily operations of a daycare center. They ensure a safe and educational environment for young children, manage teaching staff, develop curricula in coordination with teachers, communicate with parents, and uphold the center’s reputation.

Responsibilities

Made sure that the program meets all the state and Federal regulations: This includes maintaining staff-to-student ratios, health and safety requirements, and background checks for employees.

As a Program director, I am responsible for ensuring compliance with these state and federal regulations and maintaining the necessary documentation for licensing.

Skilled negotiator, facilitator, and communicator, adept at developing effective working relationships with stakeholders and team members.

Designs, plans, and oversees the implementation of the programmatic offerings, identifies potential educators, works closely with research educator experts, proposes session objectives, and guides content delivery strategies.

As a Program Manager, gave the requirements to develop a software application. This application is responsible for storing student data and used for payment transactions.

Strategize how to implement new programs and enhance current programs.

Manage and oversee the budget and accounts and ensure that the center remains profitable.

Develop the program’s communications to internal and external audiences.

Coordination and assistance in the development of schematic design, design development, and construction documentation for all disciplines.

Break for Extended Maternity Leave

Techcoopers Software, Hyderabad, India Jan 2015 to Feb 2016

Business Analyst

Industry: Technology

Techcoopers is a custom software development company. They help organizations plan, design, and implement complete business solutions. As a Business Analyst, I was responsible for overseeing a company's internal CRM implementation for Sales and Marketing.

Responsibilities:

Add some generic Analyst responsibilities with tools like Office, Visio, etc.

Communicate with stakeholders to understand their requirements.

Develop and analyze functional specifications.

Integrate multiple systems and reconcile needs of different teams

Gather feedback from end users about system performance.

Created business requirement documents (BRD) and functional specifications (FSD) to fulfill business needs.

Assisted in defining, planning, and coordinating to obtain information requirements for new product and software releases.

Contributed to providing strategies to the analyst team regarding approach to business observations.

Creating an inspiring team environment with an open communication culture and setting clear team goals.

Drawing an overall or individualized training and development plan and deploying a wide variety of training methods.

Education Details:

BA in Computer Science from Jawaharlal Nehru Technological University-2004

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