Service Representative Virtual Customer

NAKEISHA GLOVER SEARCY

** ****** **., ********, ** 06120

**************@*****.*** 860-***-****

OBJECTIVE

To obtain an entry level position in a secure and well established company, which allows professional growth while working.

EXPERIENCE

BILLING SPECIALIST/CUSTOMER SERVICE SPECIALIST THE HARTFORD INS COMPANY

JULY 2017 – PRESENT

Provide excellent customer service experience to AARP mature market customers

Handle all billing needs: take payments, answer billing questions

Digital and online service center support

Underwrite and assist in all auto transactions

Fast pace environment

CALL CENTER REPRESENTATIVE JACKSON HEWITT

NOVEMBER 2016 – APRIL 2017

Provide Customer Service support to existing clients, potential clients, and company employees by answering calls and emails;

Obtain all necessary information needed on each client inquiry, handle customer questions, complaints, and product and service inquiries;

Follow up daily on client matters noted in communication, process items, as needed, for mailing in a timely manner, make outgoing calls to potential clients;

Complete reports as required

CUSTOMER CARE AGENT JEFFERSON RADIOLOGY

AUGUST 2015 – FEBUARY 2016

Obtain patient’s demographic and insurance information

Timely and effective scheduling of patients for multiple modalities including: Ultrasound, Mammography, Bone Density, and Fluoroscopy exams;

Display concern, compassion, and sympathy during conversations;

Verify patient’s requisition is correctly filled out by referring physician;

Follow all HIPPA compliances

CUSTOMER SERVICE REPRESENTATIVE HOP ENERGY

FEBUARY 2015 – APRIL 2015

Answered incoming calls for: Service, Billing, Delivery and Sales;

Recorded every call even if no action required;

Customer retention by proactively calling at risks customers to offer our current promotions;

Resolved billing issues, pricing disputes, delivery re-bills, customer concessions, and reversing late fees;

Processed credit card payments and set up recurring payments;

Set up and modified budget payments and conducted midyear reviews;

Set up special pricing programs and Oil contracts;

Added and removed Service plans;

Checked and maintained Customer Service queue, responded to customer emails

CUSTOMER SERVICE ASSOCIATE NOVITEX

DECEMBER 2014 – JANUARY 2015

Opened mail manually;

Prepared mail for scanning;

Assembled document batches;

Performed scanning and imaging tasks;

Identified, classified, and sorted documents;

Performed data entry task from a paper and/or document image;

Updated computer records on multiple databases

OFFICE MANAGER MCGEE FOR STATE REPRESENTATIVE

FEBUARY 2014 – NOVEMBER 2014

Managed day-to-day operations of the campaign office;

Coordinated with Campaign Manager and Volunteer Coordinator;

Made phone calls to voters and to recruit volunteers;

Managed Connecticut Voter Activation Network, inventory and stock of campaign supplies;

Lead weekly briefings to entire campaign

TRANSPORTATION ASSISTANT CREC TRANSPORTATION

AUGUST 2013 – JANUARY 2014

Served as a Customer Service Representative to parents and school districts with transportation needs;

Process transportation change requests and complaints from parents and schools;

Worked as a liaison between parents, schools and transportation providers;

Maintained records for the department including: student roster, route sheets, accident reports, and alternate schedules or changes;

Assisting with (K-3) students when parents fail to meet them at the bus stop

OFFICE MANAGER MCGEE FOR STATE REPRESENTATIVE

FEBUARY 2012 – NOVEMBER 2012

Managed day-to-day operations of the campaign office;

Coordinated with Campaign Manager and Volunteer Coordinator;

Made phone calls to voters and to recruit volunteers;

Managed Connecticut Voter Activation Network, inventory and stock of campaign supplies;

Lead weekly briefings to entire campaign

SERVICE DESK CLERK SUPER STOP & SHOP

FEBUARY 2011 – JULY 2012

Provided friendly and courteous service to customers at the front end and Service desk;

Scanned purchases, replenished materials at each register, bagging groceries, completing customer transactions (i.e. Western Union, check cashing, lottery);

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply

VIRTUAL CUSTOMER SERVICE REPRESENTATIVE ENK PROFESSIONALS

JUNE 2009 – JANUARY 2011

Handled incoming customer inquiries and sales;

Contracted with several companies (i.e. Disney Travel, T-Mobile) as a Virtual Customer Care Representative which entailed working from home by connecting to ENK’s main portal;

Placed orders, returns, account changes, appointment settings, and basic customer inquiries;

Daily quotas of 100 calls a day was also expected as a VCCR

PORTFOLIO AGENT GMAC FINANCIAL SERVICES

NOVEMBER 2006 – MAY 2009

Minimized losses and resolved customer complaints;

Prepared, documented and routed files for Outside Agent approval, skip tracing customers, interacted with field agents;

Maintained 30, 60, and 90 day delinquent accounts;

Updated collection screens daily

EDUCATION

KAPLAN UNIVERSITY, DAVENPORT, IA

MEDICAL OFFICE ADMINISTRATION

Currently enrolled online

REFERENCES

Available upon request

Contact this candidate