Customer Service It Support
Resume:
-
-
-
-
-
-
-
-
-
C 11/2019 - 04/2020 +
-
-
-
C 07/2017 - 10/2019 +
-
-
-
-
-
www.enhancv.com Powered by
EXPERIENCE
Lab Manager
APPLE (ASCENDION)
Location
Computer Manufacturer
Managed two laboratories, serving over a dozen staff. Designed and Implemented custom touch panel control for lab equipment.
Created logo for internal app.
Contributed to Video Wall Teleconferencing project. Level 3 Support & Design
Chevron (HCL)
San Ramon, CA
Global Energy Company
Directly handled preemptive "return to work" project at Chevron Park Spearheaded new system design standards for inclusion of international Kit of Parts for post-Covid environment. SME to Project Managers, standardizing Microsoft Teams AV system processes.
Executive Support event planning and operations, technical. Spearheaded XR visualization program
Commissioning Specialist
AVI-SPL
Plesanton, CA
AV Technology Integrators
Delivered 350 systems, on 6 job sites: Apple (both local and remote sites), on-site.
Directly took ownership of cross-company escalations. Provided close out support to projects by directly educating end-users about their systems.
Technical Support Lead
Apple Corporation (Coitcom)
Cupertino, CA
Computer Manufacturer
Go to SME for provisioning 450 rooms at Apple Park / Wolfe Campus. Management of employee, tasks, projects, and day-to-day operation for global AV infrastructure, teleconference for the fleet of 2500 conference rooms.
White glove technical support for VIPs.
SME for live stream events.
Streamlined productivity in company-wide provisioning process by 40%
SKILLS
HARD SKILLS
Splunk, Extron, Crestron,
Video Editing, Content Creation,
Video Wall Integration, Python,
Telepresence, QSC, Helpdesk,
Network, IDF/MDF, Debug,
RCA, AV Matrix Switching,
Live Streaming, Commissioning
Microsoft 360, ADOBE Creative Suite, Microsoft
Teams, 3D Animation, Jabber, Cisco, CUCM,
SOFT SKILLS
3D / VR Authoring, Lean/Agile Methodology,
User Experience, Project Management, White
Glove,Coaching, Cross-Functional Leadership,
Technical Leadership, Collaboration, Problem-
Solving, Communication, Customer Service,
Conflict Resolution, Creative Solutions, Employee
Experience, Product Research, Streaming.
# _
+
RONALD EDWARDS CTS
Technician, Designer, Engineer: AV-IT
408-***-**** **************@*****.***
linkedin.com/in/ronald-edwards-a465242 SF Bay Area C 12/2016 - 07/2017 +
-
-
-
-
www.enhancv.com Powered by
EXPERIENCE
AV/IT Support
Intel Corporation (Compucom)
Santa Clara CA
Microprocessor Manufacturer
AV SME for Intel HQ at 9 campuses
Directly took ownership of cross-company escalations during new AV construction.
SME bridging vision and technological capabilities for high-level events Re-envisioned and improved AV asset management
Contact this candidate