Customer Service Head Cook
Resume:
Lorrie Housh
Red Oak, IA *****
************@*****.***
Professional Summary
Service-oriented Cook/Waitress with 12 years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision. Versatile Office Manager with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments.
Skills
Cool Under Pressure
Age Verification
Warm and Friendly
Staff Training
Cleaning and Sanitizing
Bathroom Servicing
Menu Memorization and Presentation
Service-Oriented
High Volume Dining
Conflict and Complaint Resolution
Dining Room Cleaning and Upkeep
Order Accuracy and Delivery
Customer Service and Rapport
PPE Guideline Compliance
Transactions and Cash Handling
Special Requests and Substitutions
Food Safety Standards
Menu Recommendations
Team Player
High Energy and Stamina
Relationship Building
Verbal and Written Communication
Inventory Management
Adaptable and Flexible
Detail-Oriented
Food and Beverage Service
Process Monitoring
ServSafe Certified
Wine and Liquor Service
Table Monitoring and Turnover
Valid Food Handlers Certification
Microsoft Office
Reservations Management
Plating and Presentation
Reliable and Responsible
Multitasking and Prioritization
To-Go Order Preparation
Tableside Service
Food Preparation and Safety
Decision Making
Education
May 1984 Red Oak Community High School Red Oak, IA
High School Diploma
Accomplishments
Collaborated with team of 3 in the development of Coe Creek Cafe.
Kept Viking Lake Restraunt open when boss had medical problems by finishing out season as Manager. Highest profits to date that year.
Ran office of Hog Farm, keeping all records of animals and their care and sale.
Work History
March 2015 to April 2021
The Rainbow Cafe Red Oak, IA
Head Cook/Lead Waitress
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Kept register accurate through correct billing, payment processing and cash management practices.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Noted special patron requests and followed up with kitchen to confirm delivery.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Greeted new customers, discussed specials and took drink orders.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bussed and reset tables to keep dining room and work areas clean.
Prepared specialty desserts for customers for special occasions.
April 2009 to October 2014
Viking Lake Restraunt And Concessions Stanton, IA
Cook/Supervisor of Factory Operations
Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
Created and delivered manufacturing labor cost and price input for customer quote reviews.
Kept abreast of current environmental requirements of state and federal environmental protection agencies and mobilized safe and responsible workplace.
Analyzed financial reports, assessed factory productivity and devised plans of action to build productive plant operations.
Analyzed equipment breakdowns using various troubleshooting methods.
Oversaw, coached and evaluated [Number] [Type] employees.
Kept accurate and detailed records of personnel progress and productivity.
Oversaw loading and unloading of packages in warehouse.
Supervised ongoing daily production phases.
Implemented policies and standard operating procedures for continuous improvement.
Provided personalized, friendly and knowledgeable [Type] services to drive customer satisfaction, increase new account production and attain each monthly target.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Coordinated schedules and reviewed work performance for staff.
Managed staff hiring, training, and supervision.
Monitored daily and weekly key performance indicators to maintain on-track status.
October 2012 to August 2013
Coe Creek Cafe Elliott, IA
Co-Manager/Cook/Waitress Supervisor
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Greeted new customers, discussed specials and took drink orders.
Prepared specialty desserts for customers for special occasions.
Supervised server staff and simultaneously served personal section of tables.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
Woodworking and DIY projects
I create plaques, signs and name plates with a woodburner, sand down and apply top coating. I also etch on mirrors to create wall hangings.
Additional Information
I am very people oriented, organized, and quick learner. Conscientious of work schedule, always punctual, willing to work extra hours if needed. Bring my all to whatever task I am attempting, help to optimize areas for more efficient work environment.
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