Salesforce Administrator Business Analyst

Haider Al Azzawi

**** * ****** ******

Dearborn Heights, MI 48127

Phone 313-***-****

EMAIL: ************@*****.***

US Citizen

Summary

I am a certified salesforce administrator and have finished two training courses starting from system configuration and till flow process and process automation. Sharp experience in implement and customize company settings and information, users’ interface, create and managing both standard and custom objects, lightning Apps, pages layout, users’ security and permissions, new users and multi new users, users records, licenses, login IP address, policies, security access to (fields, objects, and records), managing groups and profiles, standard and custom reports.

In salesforce marketing, managing quotes, orders, and contracts. Setup and managing price book, leads management (queue, mapping, etc.). Salesforce service department, create and managing cases and setting it up, and escalation rules.

For the salesforce productivity and workflow, setting up the chatter and its’ feature, App exchange and mobile APP. Performing data analysis (data loader, reports, reporting snapshots, and dashboard). And lastly, performing workflow and process automation through workflow rules and process builder flow.

Technical Skills

Salesforce CRM, Salesforce Classic & Lightning, Workflow,

Process Automation, Dashboards, Reports, Analytic, Validation Rules

Custom Objects, Data Loader, Security and sharing.

Project Management

Primavera P6.R8.2,MS Word, MS Excel, Power point.

Education:

Walden University: Master of Science in Project Management.

University of Technology: Bachelor of Science in Chemical Engineering

Certificates:

Sales force administration certificate. ID: 3353328.

Salesforce Administrator Course Certification.

PMP certificate. ID. 3428335.

Lean Management Six Sigma Black Belt Certificate. ID: UD2226.

35 contact HR PMP certificate.

Work experience

Salesforce Admin/Business Analyst: (April 2022 – March 2023) Sadagaat USA (Non-Profit), (Mountain View, CA 94041)

1.Managing 200+ users/volunteers, through creating users, users’ troubleshooting, passwords assigning and resets, permission sets, roles, delegate administration, freezing and deactivating users, and more. and more.

2.Set and manage the information and the setting of the organization, like business hours, resources, currency, language, holidays, fiscal year, and more.

3.Developing custom objects and managing standard objects like leads, accounts by (adding fields, customizing existing object page, applying required changes and filters).

4.Developed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

5.Created and maintained Profiles, Roles, and Page Layouts, Record Types and Configured the permissions based on the organization hierarchy requirements.

6.Performed Administrative activities using data loader and Apex data loader, import wizard to import data, such as accounts, campaigns, cases and leads from multiple data sources into Salesforce.

7.Worked on Opportunities, leads, Campaigns, Reports, Accounts, Contacts, calendar and resources, and more.

8.Built automations via process Builder, workflows etc.

9.Weekly Reports and Dashboards.

Reference

YASIR M. SIDDIG (phone: 703-***-**** / Email: **************@*****.***.)

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