QUINN VIALPANDO

Colorado Springs, CO ***** 1-719-***-**** adxeif@r.postjobfree.com

Professional Summary

Hard-working customer service representative with 12+ years of experience with knowledge of customer service data, entry and records management highly organized and self motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

Skills

Order fulfillment

Multi-line phone talent

Professional telephone demeanor

Data Entry

Conflict Mediation

Training development aptitude

Documentation and reporting

Customer relations

Microsoft word

Data evaluation

Typing Proficiency

Work History

Customer Service Representative 05/2019 to Current Ace Hardware

Offer advice and assistance to customers, paying attention to special needs or wants. Cultivate customer loyalty, promoted repeat customers and improved sales. Use company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Entered customer interaction details on Ace.net to track requests, document problems and record solutions offered.

Collect customer feedback and make certain process changes to exceed customer satisfaction 100%.

Preserve revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. Field customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Liaise with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Regularly exceed daily sales and product add-on quotas. Respond to customer requests for products, services and company information. Assist customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Answer customer telephone calls promptly to avoid on-hold wait times. Plumber 04/2018 to 03/2019

Speer Plumbing And Radeon Services

Handled all the pex water pipe in new residential, as well as remodel/repairs in existing residence/business's

Installed Radeon exhaust systems to houses with Radeon levels above normal using 3 day Radeon test kits.

Aprentice Plumber 01/2017 to 02/2018

M&D Service Plumbing

Payed via "piece work" form not an hourly rate.

Installed all the pex water pipe in new homes throughout Southern Colorado. Ensuring all installs were up to date with the latest Colorado state requirements/ specs Apprentice Plumber 02/2015 to 06/2016

Gold Rush Plumbing

Ran the water pipe during the whole project of the "Vista View" apartments located near Vickers and Academy, in Colorado Springs.

Installed valves, hangers, supports and flanges inside piping systems. Obtained precise results by performing accurate hydrotesting. Offered guidance and training to junior team members. Transported PVC, Pex, ect, to countless service calls, as well as installed said materials ensuring everything exceeded the satisfactory level of every client Apprentice Plumber 01/2015 to 05/2016

Cobb Mechanicle

Worked during the whole construction of "UC Health" on North Nevada and I25 in Colorado Springs

First commercial construction job site that required proper PPE. (personal protective equipment).

Certified in operating a scissor lift.

Installed, and Hung Cast Iron pipe.

Drilled/installed concrete anchors to hang the Cast Iron pipes. Read blueprints for every smoke and fire wall/ managed applying "smoke caulk, and fire caulk" to each hole that the plumbing pipes went through the interior walls. HVAC Apprentice 02/2013 to 10/2014

Atlantic Heating & Air Conditioning

Worked with Rudy Rocha, I handled hanging/sealing all return lines from the duct to every vent in new residential homes throughout Southern Colorado. As well as countless service calls, involving any problems maintaining customers household units.

Apprentice Roofer 01/2012 to 05/2013

Holladay Grace Roofing Inc.

Transported bundles of shingles from the ground to the roofs of hundreds of new roofs throughout Colorado.

Assisted many service calls each day.

Drove the company truck to various locations/engaged in installing flashing, waterproof paper, and ultimately shingles on hundreds of homes. Always meeting OSHA requirements about wearing a harness/ being strapped to the roof/ proper high visibility work wear/eye protection.

Dairy Stocker 10/2008 to 10/2010

Safeway

Started working as a courtesy clerk, tolater be promoted to stocking the dairy section full time. Offered expert mobility assistance with physical support, wheelchairs and other strategies. Restocked supplies, cleaned common surfaces and replaced linens between appointments. Cashier 04/2008 to 05/2009

Taco Bell

Being that i was 14 at the time, I could not handle the making of the food, however I did do daily prep of perishable condiments like lettuce, tomato, ect. Always kept a sanitary and fully stocked lobby, to ensure future business with every customer. Education

High School Diploma

Coronado High School - Colorado Springs, CO

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