National Account Specialist / Customer Care

Christine Powell

Boise Metropolitan Area

*********@*****.*** 208-***-****

linkedin.com/in/christinerp

Summary

Accounting Professional. Versatile, reliable and efficient with 15+ years experience supporting managers and executives in high paced environments. Diversified skills include client relationships, accounting, and administrative support. Excellent phone and digital communication skills. Experience

National Account Specialist

United Site Services

Apr 2021 - Present (2 years)

Enter a high volume of orders paying close attention to detail. Fast paced environment working with National Accounts. Support the sales team and operations providing a variety of tasks.

Set up new accounts, contracts and purchase orders in Navision Data Base, Salesforce and Tower. Professional communication with Brokers and Customers. Performed at 1% error rate and top performer.

Skills used to perform, Customer Service, Teamwork, Organization, Communications, Decision making and problem solving.

Medical Billing Specialist

Ada County Paramedics

May 2019 - Apr 2021 (2 years)

Process medical billing to private and commercial insurances. Develop and maintain a knowledge base of medical terminology. Assist patients, patient representatives, attorneys, and insurance companies. Research issues and billing complaints to bring resolution. Customer Service Representative

CalSource

Jun 2018 - Apr 2019 (11 months)

Provide information about products and services.

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Handle customer inquiries and complaints.

Develop and maintain a knowledge base of the evolving products and services. Contact vendors and arrange service for specialized equipment. Provide quotes and schedule pickup/delivery of products. Invoice customers.

Reimbursement Specialist

Medical Management Resources, Inc.

Mar 2018 - Jun 2018 (4 months)

Review insurance claims in the billing department. Ensure that clients and patients receive accurate reimbursements for their claim. Customer support answering patient’s insurance and financial questions. Reconcile medical accounts

Review, investigate and solve insurance denials.

Processed medical accounts correctly, following all federal payer requirements as well as Commercial payers and contracts billing guidelines.

Utilized collection agencies to collect patient bad debt. Account Billing Specialist

AmeriBen

Sep 2017 - Mar 2018 (7 months)

Responsible for assisting and backing up Check Run Specialist in performing the entire daily Check Run function including:

Running GBAS Scheduler for check runs timely and thoroughly Generating critical check files and accurate Check Registers Generating critical and timely Bank Positive Pay check files Reviewing data to ensure complete and accurate check information is reported and transmitted. Manages Client’s accounts by performing various accounting functions such as reviewing fees and data for accuracy, issuing payments for monthly carrier fees and other plan expenses and creating various spreadsheets and reports for Clients.

Records checks and other transactions in CFUND, performs detailed research, resolves discrepancies and reconciles data.

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Assists Supervisor and Team Lead with implementation setup and testing. Works closely with Technology Services Center to set up and test registers, positive pay files, ACH transmissions, etc.

Initiate wires, ACH and bank funding transactions on various accounts. Works closely with Account Reps involving accounting reporting and service and resolving issues with Vendors, Brokers and Clients.

Assists and back up other Accountants in Department as needed. Insurance Billing Specialist

Billit Solutions

Nov 2016 - Aug 2017 (10 months)

Effectively and aggressively communicate with Insurance company representatives to determine reimbursement methodology and expected payment dates of managed long term care claims. Responsible for 30 to 45 day aging review for each assigned facility's insurance balances on a consistent basis.

Manually bill claims to insurance companies and NY Medicaid HMOs. Ensure claims are prepared and billed in accordance with HIPAA compliance and with insurance policy guidelines. Appeal denied claims as they arise. Request medical documentation from facility as needed and monitor those denials with the insurance companies. Cashier Customer Service

Walmart

Sep 2016 - Nov 2016 (3 months)

Cashier helping customers with their purchases.

Handled money, credit card and WIC transactions.

Responsible for assisting customers with question and resolving problems Client Accountant

AmeriBen

Nov 2014 - Aug 2016 (1 year 10 months)

Responsible for assisting and backing up Check Run Specialist in performing the entire daily Check Run function including:

Running GBAS Scheduler for check runs timely and thoroughly Generating critical check files and accurate Check Registers Christine Powell - page 3

Generating critical and timely Bank Positive Pay check files Reviewing data to ensure complete and accurate check information is reported and transmitted. Manages Client’s accounts by performing various accounting functions such as reviewing fees and data for accuracy, issuing payments for monthly carrier fees and other plan expenses and creating various spreadsheets and reports for Clients.

Records checks and other transactions in CFUND, performs detailed research, resolves discrepancies and reconciles data.

Assists Supervisor and Team Lead with implementation setup and testing. Works closely with Technology Services Center to set up and test registers, positive pay files, ACH transmissions, etc.

Initiate wires, ACH and bank funding transactions on various accounts. Works closely with Account Reps involving accounting reporting and service and resolving issues with Vendors, Brokers and Clients.

Assists and back up other Accountants in Department as needed. Secretary II

Ada County Information Technology

Nov 2012 - Nov 2014 (2 years 1 month)

• Serves as Information Technology’s first point of contact providing internal and external customer service by telephones and in person.

• Tracks departmental Accounts Payable, Accounts Receivable, and Return Materials Authorizations.

• Coordinates travel arrangements, preparing agendas and filing necessary paperwork to facilitate the approval process.

• Provides administrative support to the Technology Asset Specialist. Assist with purchase requests in Service Request System (SRV). Creating requisitions and recording purchase orders in the Fixed Assets (FXA).

• Provides administrative support to the Office Administrator. Created budget spreadsheet and tracks expenses. Matches invoices to payments and processes deposits.

• Schedules interviews for new hires.

• Compiles monthly, quarterly and yearly information to bill outer departments and VPN invoices. Bookkeeper

VanB Enterprises

Aug 2012 - Oct 2012 (3 months)

• Accounts Payable/Receivable, reconcile bank accounts and new marketing research for product advancement.

• Enter bills from vendors for payment and checks from customers using QuickBooks.

• Open and process mail.

• File and organize paperwork.

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Medical Billing Representative

Norco Incorporated

Nov 2009 - Jul 2012 (2 years 9 months)

• Responsible for follow up on Medicare, Idaho Medicaid, Commercial Insurance pertaining to durable medical supplies.

• Work directly with payers or provider representatives to resolve any payer issues.

• Comply with HIPAA guidelines.

• Request cash adjustments and refunds accurately and timely based on Norco policies and payer requirements.

• Request Medicare hearings, when appropriate.

• Effectively work through denial/appeal process and meeting filing requirements.

• Process accounts correctly, following all federal payer requirements as well as Commercial payers and contracts billing guidelines.

• Collect delinquent accounts by establishing payment arrangements with patients; monitoring payments; following up with patients when payment lapses occur.

• Utilize collection agencies to collect patient bad debt; including but not limited to, Medicare bad-debt cost report by tracking billings; monitoring collections; compiling information.

•Utilize Microsoft Excel and Diver computer programs to obtain and merge Accounts Receivable 180+ accounts by salesmen and territory creating a worksheet to be used by supervisor at month end.

• Knowledge of CMS form 1500 and HCPC coding.

Medical Billing Representative

Norco Incorporated

Feb 2007 - Jun 2009 (2 years 5 months)

Processed Medicare and Idaho Medicaid claims, feeding accounts and made sure claims billed correctly.

Liaison with 27 outlying branches and employees with problem solving. Coordinator of communication efforts between corporate office staff members and remote locations on requirements and daily processes.

Billed work of insurance companies by adhering to each insurance carrier's policies and procedures; and completed claim forms.

Billed durable medical equipment claims, utilizing Medicare procedures; various administrative duties and bookkeeping.

Time Keeping Compliance Lead

URS Corporation, An AECOM Company

Jul 2005 - Feb 2007 (1 year 8 months)

Coordinated and designed the Compliance Program, working with the Information Technology Department on program efficiencies, skills improvements while removing many manual steps from the process.

Assisted employees utilize the Deltek time keeping system while staying in compliance with company regulations.

Coordinated with remote locations, decentralized employee population to help facilitate general policy understandings, and proper time keeping requirements. Directed a team of five with daily job duties. Monitored vacation and sick days and adjusted duties within the team.

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Handled personnel issues from hire to termination if necessary. New hire orientation; covering policies, benefits, and payroll.

Performed time-keeping liaison duties. Examined, evaluated, and investigated eligibility for or conformity with laws and regulations governing contract compliance. Medical Billing Representative

Norco Incorporated

Jul 2001 - Jun 2005 (4 years)

Coordinator of communication efforts between corporate staff members and remote locations, on requirements and daily processes.

Responsible for training and supervising employees on regulations and the proper procedures to insure payment of claims.

Billed work of insurance companies by adhering to each insurance carrier's policies and procedures; and completed claim forms.

Billed durable medical equipment claims, utilizing Medicare procedures; various administrative duties and bookkeeping.

Utilized Microsoft Excel and Diver computer programs to obtain and merge Accounts Receivable 180+ accounts by salesmen and territory creating a worksheet to be used by supervisor at month end. Organized and processed claims requests for 23 outer branch stores including communication directly with third party vendors.

Education

Boise State University

Bachelor, Mass Communication/Journalism

2003 - 2009

Boise State University

Associate of Science (A.S.), Mass Communication/Journalism 2003 - 2009

Skills

Process Scheduler • Microsoft Excel • Outlook • Research • Training • Microsoft Office • Microsoft Word • PowerPoint • Salesforce.com • Microsoft Dynamics NAV Christine Powell - page 6

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