Service Representative Desk Clerk

Cindy Torres

Profile

Experienced supervisor with 20 years in management/supervisor

positions.

As front desk clerk for 2 major hotels, I was responsible for reservations, customer complaints/concerns; payment transactions. As an assistant mgr. for South Texas Dairy Queen, I trained new and older employees on the proper ways to make and serve any of the products.

I took care of product ordering and wage control.

28 years experience cashiering.

Learned the inside of the pharmacy as well as the products on the sales floor.

4 years experience working in Wal mart pharmacy. Promoted to merchandise supervisor of the OTC area. Multitasking tech duties in the pharmacy and doing my daily duties on the sales floor of main store.

Daily input of customer prescriptions to computer and fill them, Call insurance companies for customers to process the claims. Call doctor offices to change any medications to benefit the patient with insurance issues.

4 years experience managing automotive department in Wal mart. Synopsis of Achievements● Obtained PTCB certification while employed at Wal mart pharmacy department.

Proactive planning led to notable increase in morale in all departments.

Ability to achieve management position in all positions I have worked Employment Wal Mart Inc, Portland, TX 2006 – 2013

Pharmacy Tech/Customer Service Representative

Assist customers with medication prescriptions

Responsible data input for customers in pharmacy

department

Responsible for insurance verification.

Quickly and effectively solve customer challenges. Supervise 12 18 employees in automotive department Set weekly schedules for employees

American Dairy Queen, Portland, TX 2004 – 2005

Manager

Supervised 3 facilities

Responsible for checking resisters, deposits, ordering Travel to other Dairy Queens to train supervisors of other stores

Complete store operational requirements by scheduling and assigning employees; following up on work results. Maintains store staff by recruiting, selecting, orienting,

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