Customer Support Director Product
Resume:
DAVE COLLINS
SENIOR SOFTWARE PRODUCT, PROJECT & QUALITY MANAGEMENT
****@***********.**
A LITTLE MORE ABOUT ME…
Highly self-motivated Software Product, Project, and Quality Assurance professional with more than 23 years of experience. Managing multimillion budgets. Creating development and production processes in new and existing teams. Defining and initiating projects and managing costs, schedule and performance of projects while working to ensure the ultimate success and acceptance of product. Design and review of product features for usability and user retention. Steady quality work in fast paced environments. Building strong team dynamics with veteran and rookie Engineers, QA, and Production staff.
SOME OF MY FUN AND CHALLENGING EXPERIENCES
Senior Technical Program Manager
November 2021– March 2023
Dots (Take Two Interactive) (remote)
*Studio was closed March 31, 2023*
Standardizing all processes across teams, platforms, and technologies to develop applications, tools, metrics, and analysis for legacy and new technologies. Creating long and short-term plans, including setting targets for milestones and adhering to deadlines. Delegating tasks on the project to employees most suited for delivery. Making effective decisions when presented with multiple options for how to progress with the project. Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy. Communicating with stakeholders to keep the project aligned with their goals. Driving quality control on the project throughout development to maintain the standards expected. Adjusting schedules and targets on the project as needs or financing for the project changes. Oversee the development of mobile and backend services.
Senior Technical Project Management (contract)
April 2020 – Oct 2021
Spirion, Saint Petersburg, FL (remote)
Driving Agile processes across teams and various platforms and technologies to develop applications, tools, metrics, and analysis for legacy and new technologies. Project(s) budget oversight. Quarterbacking the feature and defect management with stakeholders, peer product owners, development, and quality teams. Assist with design resolution and implementation. Guiding teams as they are migrating away from older technologies to a newer and leaner architecture (LAMP vs. MEAN). Oversee the development of mobile, web applications and backend services.
Tools /
Languages
Perforce
Git
Jenkins
Circle CI
Travis CI
BitBucket
Pivotal
Jira
Confluence
Hansoft
RallyDev
MS Office Suite
Python
JQuery
JS
Cuc / Gherkin
Selenium
Robot
Appium
Cypress
CSS
HTML
Certifications
AC-JSW
ACP-JPA
CSC
CSP
CSPO
CAPM (PM)
Lean Six Sigma BB
Agile
Development
Lean
Methodology
Software Titles
Windows 98
Windows XP
Acherons Call
Crimson Skies
Mech
Commander
Flight Simulator
Pandora’s Box
Head of Quality Assurance (contract)
Oct 2019 – March 2020
Wizards of the Coast, Renton, WA (remote)
Directed and implement efficient and effective manual testing pipeline and tools, along with development frameworks (automation) for game quality, unit testing, regression, and continuous integration. Defining project budgets, saving the company close to 1.8m and bringing build pipeline for Mobile release and cutting 40% of the build time within the 6 months. Oversaw Agile improvements and lead the defect management with stakeholders, product owners and development team. Direct contributions on development process partnering with producers, developers, and designers. Develop internal tools for managing team structure, data gathering, metric analysis and investigation development. Establish long term road map for game teams and engineering groups.
Senior Product Manager
Oct 2017 – Oct 2019
Modus Create, Reston, VA (remote)
Manage and lead multiple teams across multiple platforms with numerous technologies to develop applications, tools, metrics, and analysis for legacy and new technologies. Directly governed and managed the entire Agile SDLC process. Oversaw and lead the defect management with stakeholders, product owners and development team. Assist with design resolution and implementation. Guided teams as migrated away from older technologies to a newer and leaner architecture. Oversee the development of mobile and web applications and backend services. Director Project and Quality Assurance
June 2015 – Oct 2017
PowerChord, Saint Petersburg, FL (remote)
Develop, implement, and architect new development and automation initiative across all company clients. Build team of highly talented engineers to develop tools, metrics, analysis for legacy and new clients. Directly governed and managed the entire Agile SDLC process. Oversaw and lead the defect management with stakeholders, product owners and development team. Assist with design resolution and implementation. Guided team(s) as we migrated away from LAMP technologies to a MEAN architecture. Ownership of quality organization companywide to successful goals and milestones as directed from CTO.
Director Product Development
2013 – 2015
CNE Media, San Francisco, CA
Lead Product Design, Engineering and QA teams in the development, design and implementation of web and mobile systems, features and services. Charged with 5+m budget oversight. Oversaw and lead an Agile issue management with stakeholders, product owners and development team. Guide the vision and direction of design and architectural vision of new and existing features. Directed, implemented, and managed the SDLC process. Assist with design resolution and implementation. Guided team(s) as we migrated away from LAMP technologies to a MEAN architecture. Ownership of the organizations successful goals and milestones as directed from CEO. Director Project Management and Quality Engineering Motocross Mad
Age of Empires
Empire Earth
SWAT
Tribes 2
EVE Online
World of
Darkness
Throne of
Darkness
Midtown
Madness
Allegiance
Half Life
Arcanum
Star Lancer
MS
Entertainment
Zing Social
Glory of Rome
Global Warfare
Kingdoms of
Camelot
War Commander
Backyard
Monsters
Battle Pirates
Tome
Dots & Co.
Two Dots
Garden Tails
Fashion and
Fame
2012 – 2013
Kizzang, Las Vegas, NV
Challenged with a brand-new company, building cutting edge projects. Built Production, Engineering and QE staff from the ground up. In charge of establishing and implementing quality processes and project awareness across the entire company. Oversaw and lead the defect management with stakeholders, product owners and development team. Established software version control, build management, continuous integration, project management, quality engineering and team management for company. Built entire automation system for ensuring the quality engineering of projects for web and mobile projects using Python, ADL (Flash) and customized frameworks.
Director Quality Engineering
2011 – 2012
KIXEYE, San Francisco, CA
Direct and implement efficient and effective manual testing pipeline and tools, along with development frameworks (automation) for social game quality, unit testing, regression, and continuous integration. Accountable, responsible and management for 2+m budgets. Agile and scrum methodology design, instruction, and implementation. Oversaw and lead the defect management with stakeholders, product owners and development team. Direct contributions on development process partnering with producers, developers, and designers. Develop internal tools for managing team structure, data gathering, metric analysis and investigation development. Establish long term road map for game teams and engineering groups. Employee reviews and career path reviews on regular schedule.
Sr. QA Manager
2010 – 2011
Kabam, Redwood City, CA
Create, update, and maintain Agile methodology framework for social games, using agile and scrum methodologies. Implement of efficient and effective manual testing pipeline and tools. Coordinate with producers, developers, customer support and designers for software development. Oversaw and lead the defect management with stakeholders, product owners and development team. Maintained and developed internal tools for managing team structure and data sharing. Establish and implementation of improved processes and methodologies for game teams. Employee reviews and career path reviews on regular schedule.
LinkedIn for more details and recommendations: https://www.linkedin.com/in/collinsdavew EDUCATION
Comp Science (studies incomplete)
1997 –1999
UW, Seattle, Washington
ACTIVITIES & MENTIONABLES
Avid SCUBA diver with advanced certifications with SSI (Scuba Schools International) Technologist and Computer Gaming Enthusiast: RTS, FPS, MMORPG (development and design)
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