Service Representative Customer

***************@*****.*** 304-***-**** Bluefield, WV 24701

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

WORK HISTORY

Food City. Bluefield W.V, WV

Cashier Team Lead 03/2020 - 01/2022

Alorica. Bluefield, WV

Customer Service Representative 05/2016 - 02/2020 SKILLS

EDUCATION

Adult Learning Center

Bluefield, WV

05/2010

GED

● Operated POS cash register and equipment to collect payments.

● Trained team members on cash register operation and cash handling.

● Communicated with customers and team members to solve problems. Quickly and accurately counted drawers at start and end of each shift.

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Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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● Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

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Adaptability and

Dependability

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● POS Systems

● Belt Conveyors

● Transaction Approvals

● Cooperative Attitude

● Credits and Refunds

Rebecca Snider

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