New Life and Health Insurance Agent
Resume:
Brenda Wezowicz
Psychology Graduate
Beebe, AR **012
**********@*****.***
Skills & Abilities
Experienced professional offering experience in home health, durable medical equipment and
education.
Start up new DME business
• Store management
• Customer Service / Sales
• Training/Education
• Communications
• Employee Management
• Quality Assurance
• Healthcare Regulations
• Insurance Reimbursement
• Inventory
• Logistics
SELECTED RESPONSIBILITIES AND ACCOMPLISHMENTS
Began as a manager with the location contributing 9% and within 10 months It's contribution jumped
to 28.8%. In addition to that I increased our billing from 70% to 96.6% within 6 months. I reduced our
expenses by 20.2%, improved official moral and reduced patient reduction with increasing customer
service efforts. Lastly, I led our team to become a team that United our efforts in patient, patient care
while earning the maximum companywide incentives.
• Maintained annuity cash flow for medical consumables for 20 plus customers by avoiding client
attrition. Worked one on one with customers to gain trust in products and services to retain business.
• Designed and implemented cross marketing campaign incorporating one on one customer
communications, building word of mouth awareness and discounting strategy.
• Implemented business specific software by acting as Super User and trainer.
• Restructured Medicare compliance program to accurately coordinate delivery of durable medical
equipment.
• Led company training program to standardize Medical Equipment Technician training resulting in
increased understanding of Joint Commission policies and use of related company software.
• Selected as Corporate instructor for companywide quality assurance program. Assigned to oversee
Wal-Mart account to assure that product quality assurance expectations were met and exceeded.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Director
Unified Medical Equipment Solutions, Inc - Newport, AR
November 2020 to Present
Director of DME
Started business from ground zero
Worked alongside CEO
Projects to ensure audit/survey readiness
Created Standard Policies and Operations
Grew the business with my referral connections
Management of Intake/CSR, Patient Care Technician, Respiratory Therapist, Marketing and Patient Care
Needs.
Location Sales Manager
Healthway Medical Supply - Searcy, AR
May 2015 to November 2020
Site Leader responsible for operational oversight of this location. Responsible for sales, growth and
increasing patient/referral base. Charged with maintaining high levels of customer service through
effective internal and external communications. This position requires current knowledge of regulatory
standards to maintain business compliance. Managed and motivated four employees to ensure patient
satisfaction.
• Managed all aspects of intake including client communications, collecting patient and referral source
information, data management, assembling charts and processing of related paperwork.
• Effective ongoing communication with referral sources increased the continual flow of patient orders
thus resulting in increased store revenues.
• Provides customer friendly service for all walk-in patients.
• Coordinates verification of Medicare, Medicaid, and private insurance coverage information.
• Prepares daily routes providing timely patient care as while supporting company expectations for fuel
control.
• Prepared complete and accurate files for the Billing Department.
• Provides effective technical assistance to customers.
• Maintains in depth knowledge of products and services offered by the company.
• Requires a working knowledge of current Medicare, Medicaid, insurance regulations, FDA/DOT and
Joint Commission guidelines.
• Communicates with patients and referral sources both verbally and in writing to ensure questions and
concerns are processed in a timely manner.
• Insurance verification
• Knowledge of ICD 10 codes and HCPCS
Driver & Office Support
Cam Auto Transport
January 2014 to May 2015
Ensured effective scheduling of drivers, daily routes, employee record keeping and driver logs.
Transported vehicles to destinations including Arkansas, Memphis and Oklahoma City.
Respiratory Clinical Assistant Temp Position
Aerocare Home Medical
March 2014 to May 2014
Administered healthcare support in home based settings. Acted in supervisory role for two technicians.
Oversaw field-based patient encounters to balance both clinical needs and cost outcomes.
• Recognized for effective care delivery by determining patient-specific communication and support
needs.
• Treated patients with sleep apnea through the appropriate use of Continuous Positive Airway Pressure
(CPAP) therapy.
• Projected demand for supplies and equipment to optimize par level inventory.
Customer Service Representative and Medical Equipment Technician (MET)
Bird and Bear Medical
February 2011 to March 2013
Responsible for Medicare compliance to support delivery of durable medical equipment. Delivered
education programs to increase MET competence and increase patient understanding and use of
equipment.
• Restructured Medicare Compliance Program to accurately coordinate delivery of durable medical
equipment.
• Designed cost-effective MET routing process that resulting in cost savings. This effort was recognized
by Bird and Bear's President.
• Led company training program to standardize MET education of Joint Commission requirements and
use of company software.
Sales and Quality Assurance Coordinator
Cal-Maine Foods, Inc
October 2005 to January 2010
Responsible for corporate training, quality assurance and customer recovery efforts.
• Selected as corporate instructor for company-wide quality assurance program. Developed training
video that was used to administer education at all company locations throughout the United States.
• Assigned to oversee the Wal-Mart account by the company's Vice President to ensure that quality
control standards exceeded client expectations.
• Conducted Customer Recovery activities to ensure recurring sales from VIP accounts. Defined and
executed account resolution plans.
• Increased sales by leveraging strong client relationships when inventory levels exceeded par levels.
Other Professional Experience
1989 to 2009
1989 to 2009
• Searcy Taekwondo Plus, Office Manager/Certified Instructor
• Mr. Doughnut, Assistant Bakery Manager
• Mercy Rehabilitation, Certified Nursing Assistant
• Jerome Home, Certified Nursing Assistant
My nursing home experience led me to strive to make a difference in life no matter what work
environment I was in. I have the keys to providing excellent patient care. I am compassionate,
accountable, kind, and treat people with the love of God.
Education
Bachelor of Science in Psychology
Grand Canyon University - Phoenix, AZ
March 2014
Skills
• Computer Software • Microsoft Office (Word, Excel, and PowerPoint) (10+ years)
• Life skills (10+ years)
• Customer Service (10+ years)
• Inventory (10+ years)
• Training (10+ years)
• Word (10+ years)
• Cooking (10+ years)
• Scheduling (6 years)
• Payroll (5 years)
• Inventory Management (10+ years)
• retail sales
• Operations (5 years)
• Logistics (6 years)
• Management (6 years)
• Office Management (8 years)
• Quality Assurance (10+ years)
• Quality Control (4 years)
• Recruiting
• Writing Skills (10+ years)
• Store Management Experience (6 years)
• Purchasing (6 years)
• Event Planning
• Profit & Loss
• Human Resources (5 years)
• Patient Care (10+ years)
• Microsoft Excel (10+ years)
• Microsoft Word (10+ years)
• Microsoft Powerpoint (10+ years)
• Microsoft Office (10+ years)
• Microsoft Outlook (10+ years)
• Childcare (10+ years)
• Sales (3 years)
• Sales Management (3 years)
• ICD-10 (4 years)
• CPT Coding (8 years)
• Insurance Verification (8 years)
• ICD-9
• EMR Systems (8 years)
• Medical Records (8 years)
• Medical Terminology (10+ years)
• Interviewing (6 years)
• HIPAA (10+ years)
• Medical Office Experience (8 years)
• Medical Billing
• Strategic Planning
• Time management (10+ years)
• Marketing (3 years)
• Project management
• Employee Orientation (6 years)
Awards
Top Store in Region for Billing Percent Increase
January 2018
Certified Taekwondo Instructor
June 2005
Official instructor for ages 3- adult
Certifications and Licenses
Driver's License
Assessments
Verbal Communication — Highly Proficient
June 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Electronic health records: Best practices — Completed
March 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
Full results: Completed
Sales skills — Proficient
September 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with
customers to meet sales goals.
Full results: Proficient
Customer focus & orientation — Proficient
September 2020
Responding to customer situations with sensitivity
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient
June 2020
Planning and managing resources to accomplish organizational goals
Full results: Proficient
Customer service — Proficient
December 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
Full results: Proficient
Outside sales — Highly Proficient
November 2020
Understanding and responding appropriately in sales scenarios, and performing common sales
calculations
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Groups
Sunday School Administrator
November 2018 to Present
Oversee all Sunday school classes
LifeLine Facilitator
March 2019 to Present
Facilitate in a ministry that involves helping people escape their life controlling behaviors and leading
them to a Christ centered life.
Additional Information
As I pursued my college education, I held a full time job, raised three children and graduated with
honors.
I have the abilities to learn quickly and show results. I have the communication skills necessary to be
a patient's advocate and get a patient the highest quality care with me self-determination and innate
compassion for providing kind care to another human being.
In my first year of management I won all three incentive contests for our region pertaining to 5 percent
billing increases each month.
Contact this candidate