Brenda Wezowicz

Psychology Graduate

Beebe, AR **012

adxef8@r.postjobfree.com

1-501-***-****

Skills & Abilities

Experienced professional offering experience in home health, durable medical equipment and

education.

Start up new DME business

• Store management

• Customer Service / Sales

• Training/Education

• Communications

• Employee Management

• Quality Assurance

• Healthcare Regulations

• Insurance Reimbursement

• Inventory

• Logistics

SELECTED RESPONSIBILITIES AND ACCOMPLISHMENTS

Began as a manager with the location contributing 9% and within 10 months It's contribution jumped

to 28.8%. In addition to that I increased our billing from 70% to 96.6% within 6 months. I reduced our

expenses by 20.2%, improved official moral and reduced patient reduction with increasing customer

service efforts. Lastly, I led our team to become a team that United our efforts in patient, patient care

while earning the maximum companywide incentives.

• Maintained annuity cash flow for medical consumables for 20 plus customers by avoiding client

attrition. Worked one on one with customers to gain trust in products and services to retain business.

• Designed and implemented cross marketing campaign incorporating one on one customer

communications, building word of mouth awareness and discounting strategy.

• Implemented business specific software by acting as Super User and trainer.

• Restructured Medicare compliance program to accurately coordinate delivery of durable medical

equipment.

• Led company training program to standardize Medical Equipment Technician training resulting in

increased understanding of Joint Commission policies and use of related company software.

• Selected as Corporate instructor for companywide quality assurance program. Assigned to oversee

Wal-Mart account to assure that product quality assurance expectations were met and exceeded.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Director

Unified Medical Equipment Solutions, Inc - Newport, AR

November 2020 to Present

Director of DME

Started business from ground zero

Worked alongside CEO

Projects to ensure audit/survey readiness

Created Standard Policies and Operations

Grew the business with my referral connections

Management of Intake/CSR, Patient Care Technician, Respiratory Therapist, Marketing and Patient Care

Needs.

Location Sales Manager

Healthway Medical Supply - Searcy, AR

May 2015 to November 2020

Site Leader responsible for operational oversight of this location. Responsible for sales, growth and

increasing patient/referral base. Charged with maintaining high levels of customer service through

effective internal and external communications. This position requires current knowledge of regulatory

standards to maintain business compliance. Managed and motivated four employees to ensure patient

satisfaction.

• Managed all aspects of intake including client communications, collecting patient and referral source

information, data management, assembling charts and processing of related paperwork.

• Effective ongoing communication with referral sources increased the continual flow of patient orders

thus resulting in increased store revenues.

• Provides customer friendly service for all walk-in patients.

• Coordinates verification of Medicare, Medicaid, and private insurance coverage information.

• Prepares daily routes providing timely patient care as while supporting company expectations for fuel

control.

• Prepared complete and accurate files for the Billing Department.

• Provides effective technical assistance to customers.

• Maintains in depth knowledge of products and services offered by the company.

• Requires a working knowledge of current Medicare, Medicaid, insurance regulations, FDA/DOT and

Joint Commission guidelines.

• Communicates with patients and referral sources both verbally and in writing to ensure questions and

concerns are processed in a timely manner.

• Insurance verification

• Knowledge of ICD 10 codes and HCPCS

Driver & Office Support

Cam Auto Transport

January 2014 to May 2015

Ensured effective scheduling of drivers, daily routes, employee record keeping and driver logs.

Transported vehicles to destinations including Arkansas, Memphis and Oklahoma City.

Respiratory Clinical Assistant Temp Position

Aerocare Home Medical

March 2014 to May 2014

Administered healthcare support in home based settings. Acted in supervisory role for two technicians.

Oversaw field-based patient encounters to balance both clinical needs and cost outcomes.

• Recognized for effective care delivery by determining patient-specific communication and support

needs.

• Treated patients with sleep apnea through the appropriate use of Continuous Positive Airway Pressure

(CPAP) therapy.

• Projected demand for supplies and equipment to optimize par level inventory.

Customer Service Representative and Medical Equipment Technician (MET)

Bird and Bear Medical

February 2011 to March 2013

Responsible for Medicare compliance to support delivery of durable medical equipment. Delivered

education programs to increase MET competence and increase patient understanding and use of

equipment.

• Restructured Medicare Compliance Program to accurately coordinate delivery of durable medical

equipment.

• Designed cost-effective MET routing process that resulting in cost savings. This effort was recognized

by Bird and Bear's President.

• Led company training program to standardize MET education of Joint Commission requirements and

use of company software.

Sales and Quality Assurance Coordinator

Cal-Maine Foods, Inc

October 2005 to January 2010

Responsible for corporate training, quality assurance and customer recovery efforts.

• Selected as corporate instructor for company-wide quality assurance program. Developed training

video that was used to administer education at all company locations throughout the United States.

• Assigned to oversee the Wal-Mart account by the company's Vice President to ensure that quality

control standards exceeded client expectations.

• Conducted Customer Recovery activities to ensure recurring sales from VIP accounts. Defined and

executed account resolution plans.

• Increased sales by leveraging strong client relationships when inventory levels exceeded par levels.

Other Professional Experience

1989 to 2009

1989 to 2009

• Searcy Taekwondo Plus, Office Manager/Certified Instructor

• Mr. Doughnut, Assistant Bakery Manager

• Mercy Rehabilitation, Certified Nursing Assistant

• Jerome Home, Certified Nursing Assistant

My nursing home experience led me to strive to make a difference in life no matter what work

environment I was in. I have the keys to providing excellent patient care. I am compassionate,

accountable, kind, and treat people with the love of God.

Education

Bachelor of Science in Psychology

Grand Canyon University - Phoenix, AZ

March 2014

Skills

• Computer Software • Microsoft Office (Word, Excel, and PowerPoint) (10+ years)

• Life skills (10+ years)

• Customer Service (10+ years)

• Inventory (10+ years)

• Training (10+ years)

• Word (10+ years)

• Cooking (10+ years)

• Scheduling (6 years)

• Payroll (5 years)

• Inventory Management (10+ years)

• retail sales

• Operations (5 years)

• Logistics (6 years)

• Management (6 years)

• Office Management (8 years)

• Quality Assurance (10+ years)

• Quality Control (4 years)

• Recruiting

• Writing Skills (10+ years)

• Store Management Experience (6 years)

• Purchasing (6 years)

• Event Planning

• Profit & Loss

• Human Resources (5 years)

• Patient Care (10+ years)

• Microsoft Excel (10+ years)

• Microsoft Word (10+ years)

• Microsoft Powerpoint (10+ years)

• Microsoft Office (10+ years)

• Microsoft Outlook (10+ years)

• Childcare (10+ years)

• Sales (3 years)

• Sales Management (3 years)

• ICD-10 (4 years)

• CPT Coding (8 years)

• Insurance Verification (8 years)

• ICD-9

• EMR Systems (8 years)

• Medical Records (8 years)

• Medical Terminology (10+ years)

• Interviewing (6 years)

• HIPAA (10+ years)

• Medical Office Experience (8 years)

• Medical Billing

• Strategic Planning

• Time management (10+ years)

• Marketing (3 years)

• Project management

• Employee Orientation (6 years)

Awards

Top Store in Region for Billing Percent Increase

January 2018

Certified Taekwondo Instructor

June 2005

Official instructor for ages 3- adult

Certifications and Licenses

Driver's License

Assessments

Verbal Communication — Highly Proficient

June 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Electronic health records: Best practices — Completed

March 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use

Full results: Completed

Sales skills — Proficient

September 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with

customers to meet sales goals.

Full results: Proficient

Customer focus & orientation — Proficient

September 2020

Responding to customer situations with sensitivity

Full results: Proficient

Management & leadership skills: Planning & execution — Proficient

June 2020

Planning and managing resources to accomplish organizational goals

Full results: Proficient

Customer service — Proficient

December 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction.

Full results: Proficient

Outside sales — Highly Proficient

November 2020

Understanding and responding appropriately in sales scenarios, and performing common sales

calculations

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Groups

Sunday School Administrator

November 2018 to Present

Oversee all Sunday school classes

LifeLine Facilitator

March 2019 to Present

Facilitate in a ministry that involves helping people escape their life controlling behaviors and leading

them to a Christ centered life.

Additional Information

As I pursued my college education, I held a full time job, raised three children and graduated with

honors.

I have the abilities to learn quickly and show results. I have the communication skills necessary to be

a patient's advocate and get a patient the highest quality care with me self-determination and innate

compassion for providing kind care to another human being.

In my first year of management I won all three incentive contests for our region pertaining to 5 percent

billing increases each month.

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