ANAI

SAI

adxeb3@r.postjobfree.com

424-***-****

Los Angeles, CA 90018

Dependable Phlebotomist possessing strong operational knowledge of MS Office Suite, office computer hardware and equipment. Bringing expertise in staff hiring and training, personnel management, record keeping and clerical work.

PROFESSIONAL SUMMARY

Urgentmed - Back Office Lead

Santa Monica, CA • 11/2020 - Current

WORK HISTORY

Maintained inventory for back-office supplies, computers and work-stations.

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Developed and implemented office policies by setting up procedures and standards to guide operation of office.

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Supervised team of 7+ clerical staff to guide overall strategic direction of office.

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Prepared schedule for back-office tasks and employees' daily functions.

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Oversaw recruitment of new staff, training and

induction.

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Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.

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Collected co-payments from patients for visits and completed daily cash deposits to secure funds.

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Documented vital signs and health history for patients in clinic and hospital environments.

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Promoted office efficiency, coordinating charts,

completing insurance forms and helping patients with diverse needs.

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Precepted newly hired medical assistants to train each on office procedures and important tasks.

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Audited samples and refrigerated medications to verify freshness and remove any expired packages.

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Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and

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SKILLS

• Complex Problem Solving

Handling Customer

Complaints

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• Coaching and Mentoring

• Inventory Oversight

• Honesty and Integrity

• Research and Analysis

• Facilities Maintenance

Verbal and Written

Communication

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• Microsoft Office

• Attention to Detail

• Spanish Fluency

Documentation and

Recordkeeping

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West Los Angeles College

Culver City, CA • Expected in

06/2023

No Degree: Nursing

Foshay Learning Center

Los Angeles, CA • 06/2018

High School Diploma

EDUCATION

CERTIFICATIONS

Licensed Phlebotomist -

9/22/2021-9/22/2023

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CPR Certified - 6/30/2016-

3/9/2023

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patient rooms.

Assisted physicians and nurses with clinical procedures following safe practices.

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Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

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Directed patients to exam rooms, fielded questions and prepared for physician examinations.

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Called and faxed pharmacies to submit prescriptions and refills.

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Sanitized, restocked and organized exam rooms and

medical equipment.

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Assisted with routine checks and diagnostic testing by collecting and processing specimens.

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Collected and documented patient medical information such as blood pressure and weight.

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Spanish

Native or Bilingual

LANGUAGES

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