Customer Support Salesforce Administrator
Resume:
Sowjanya Kakumanu
Email: ******************@*****.***
Ph: +1-940-***-****
Salesforce Administrator/Developer
Professional Summary
About 3 years of IT experience in software development and 3 years of experience in Salesforce CRM that includes Administration, Configuration, Implementation, Development, Deployment and Support activities.
Possess knowledge of CRM processes like Sales, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com in the Service cloud.
Experience in Lightning record pages in creating Dynamic forms.
Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approval Process, Workflows, validation rules, Reports, Dashboards, Tasks and actions.
Experience in Data Migration using Apex Data Loader.
Experience with Salesforce Sales Cloud and Salesforce Service Cloud and Community Cloud
Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
Experienced in web technologies like HTML, XML, CSS, and JavaScript.
Implementation and support activities using Salesforce customizations, Workflow rules, Validations rules, Queues, Classic Email templates, Process builders and Apex Programming.
Proficient in creating Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning features.
Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Reports and Dashboards.
Proficient in CRM business processes like Campaign Management, Order Management, Account Management, and Case Management.
Designed custom formula fields, field dependencies, validation rules, workflows and approval processes for automated alerts, field updates and email generation according to application requirements.
Experience in developing Apex Classes, Apex Triggers, creating Workflows, Validation rules, Process builders.
Good experience with SOQL, SOSL, Relationships and Lookups.
Created page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages.
Experience in Deployment activities where I have deployed components to different environment using ANT migration tool, Click Deploy by creating packages.
Educational Details:
Graduate in Information Systems and Technologies from University of North Texas, 2023
Bachelors from Gokaraju Rangaraju Institute of Engineering and Technology, 2018
Technical Skill Set:
Salesforce Technologies
Salesforce CRM, Salesforce SFA, Lightning pages (Pages, Component & Controllers), Apex Data Loader, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services & Testing, AJAX, Workflow, Dashboards, Custom Objects.
Salesforce Tools
Eclipse, VS Code, Force.com Eclipse IDE Plug-in, Apache ANT, Apex Data Loader
Web
HTML, XML, CSS, JSP, WSDL, SOAP, REST
Operating Systems
Windows NT/2000/ XP/7/8
Programming
Apex, Java, JavaScript, HTML, SQL, XML, Manual Testing.
Databases
Oracle 11g/10g/9i/8i, DB2, VSAM, IMS DB, MS SQL Server, MS Access
Methodologies
Agile Accelerator, Visual Studio
Other Tools
Data Loader, SOQL Explorer, Eclipse IDE, MS Office Suite (Word, Outlook, PowerPoint, Excel, Access, MS Project).
Professional Experience:
Capgemini Dec 2018 – Dec 2021
Role: Salesforce Developer
Dec 2018 – Dec 2021
Client: Sanofi (2018 -2020)
Client: Sunoco (2020 -2021)
Responsibilities:
Proficient in all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment.
Administration, Configuration, Implementation and support experience on Salesforce.com platform.
Experience with Salesforce Customization, Security Access, Creating Profiles, Roles, Users, Page Layouts, Classic Email Templates.
Created HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal
Extensive experience in Salesforce Administration (SFA), Profiles, Creating Roles, Creating Queues, Public Groups, Lightning Pages with Dynamic Forms, Page Layouts, Record Types, OWD, Sharing rules, Workflows, Approval Workflow, Reports/Graphs and Dashboards.
Designed Junction Objects for Relationships (Lookup and Master-detail) and implemented various advanced fields like Pick Lists, Custom Formula Fields, Field Dependencies, according to application requirements.
Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
Proficient in Data Migration and integration using tools like Data Loader.
Thorough understanding of the differences and bugs in various browsers and browser versions.
Created new custom objects, assigned fields, Dependent Picklists, Record lists, Custom tabs, Components and Custom Apps.
Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Lightning Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic
Expertise in building Custom Objects, Reports, Dashboards, Tabs, Dynamic forms in Lightning pages, Tags and Components.
Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
Extensive knowledge in creating profiles and configured the permission based on the organizational hierarchy.
Experience in connecting DocuSign with Salesforce.
Experience in migration of components to different environments using ANT migration tool and click deploy using Packages.
Extensively worked on Salesforce.com Deployment between Production and Sandboxes using ANT Migration Tool, Click deploy and Change Set.
Environment:
Salesforce.com platform, Visual Force (Pages, Component & Controllers), Email templates, Custom Tabs, Data Loader, HTML, Workflow & Approvals, Reports, Sandbox data loading, Force.com IDE, Java Script, ECLIPSE, Objects.
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