Engineering Technician Customer Service

Joseph Salazar

**** **** ***** ****** # *** • Santa Ana, CA 92705 • M 760-***-**** • ********@*******.*** An experienced multi-faceted engineering technician with exceptional troubleshooting skills with corrective action solutions and strong record of successfully resolving critical, time-sensitive problems. SUMMARY OF QUALIFICATIONS

• Solid background in computer-aided testing of electronic assemblies and SMT printed circuit boards in both R&D and production environments.

• Exceptional knowledge of debugging complex circuitry boards and processes using acceptable standard engineering practices utilizing both digital and analog oscilloscopes, high voltage probes, meters, spectrum and network analyzers, data loggers.

• Adept at improving production efficiency through modernization, education and analyzation of data.

• Team player, able to train and mentor other senior technicians and other personnel in tools, processes, charts and procedures.

• Committed to deadline-oriented, high-pressure situations with a proven record of flexibility and adaptability to any assignment or position, able to work extended hours to complete the job.

• Designed and documented test fixtures and assemblies in Visio, OrCAD, AutoCAD Lt, utilizing, power, hand, and bench tools.

• Effective oral/written skills in communicating information, producing complete, concise, reflective data; ability to convey technical concept to non-technical audiences.

EXPERIENCE

TRIMBLE NAVIGATION MOBILE SOLUTIONS DIVISION, SUNNYVALE, CA 07/98 – 07/05 R&D ENGINEERING TECHNICIAN www.trimble.com/tms

Maintained all R&D projects performing troubleshooting, diagnosis and repair, controlling “New Production Introduction” processes to production lines and SMT board houses such as Solectron, and Flextronics, (China)

• Debugged prototype units dealing with Global Positioning Systems (GPS) technology which incorporates cellular technology, embedded microprocessors, both digital, analog input and output sensors.

• Provided technical support to several production lines and outside supply chains with next generation of engineering design applications to established performance and reliability parameters with ISO 9000 documentation.

• Conducted training, with course materials and provided post implementation support on new electronic assemblies, tests, procedures and equipment to production personnel and end users.

• Created automated reporting and alarming tools that alerted production and engineering department supervisors of deviations in performance and reliability standards that are embedded in test programs.

• Worked closely with vendors of product development technicians and engineers that examined operational procedures and that reduced costs and streamlined processes for our in house processes. ADVANCED ENERGY FIELD OFFICE, MILPITAS, CA 10/94 – 07/98 ENGINEERING TECHNICIAN www.advanced-energy.com

Responsible for applications of DC & RF power generators in processes and operations of customer’s wafer tool platforms in sputtering, chemical vapor, etching of Plasma Deposition. (LAM Research, Novellus, Applied Materials)

• Troubleshot water cooled 13.56 – 40 MHZ, 400 VAC RF generators, tuners, High Voltage (-1200 VDC) power supplies, very high voltage VFD’s; inside class 10 clean room environments, which required the use of bunny suits.

• Brought back to home plant factory in Fort Collins, CO for 8 months to help train production personnel to help improve quality standards and implementation of HALT, HASS processes.

• Established relationships with vendors to provide breed of services to understand and document existing products and services, determining usage and requirements that had no prior documentation.

• Reduced engineering support staff by reviewing entire field office operations, eliminating redundancy, adjusting personnel, and ensuring standards were met.

ASTEC AMERICA HOME OFFICE, OCEANSIDE, CA 10/88 – 07/92 APPLICATIONS TECHNICIAN www.astec.com

Responsible for accurate and proper applications of switching power supplies in customer applications; special accounts department of Engineering Services.

• Maintained highest standards for customer service, with emphasis on customer satisfaction levels and prompt resolution of customer problems or concerns.

• Responsible for answering “key accounts” customers questions, problem solving legacy footprint replacements of other competitors OEM open frame switching power supplies.

• Use effective communication and interpersonal-relations skills with customers to resolve issues with clients to prioritize and identify their requests that cannot be immediately handled by the company.

• Maintained data base of “key accounts” of power supply repairs to reduce the amount of “NPF” (no problem founds) that was determined to be an user problem because customer had improper training due to their lack of communication between internal departments.

MODULAR DEVICES HOME OFFICE, TORRANCE,CA MANUFACTURING TIJUANA MEX 08/87 – 10/88 ENGINEERING TECHNICIAN, MANUFACTUING TECHNICIAN

Worked closely with the engineering department to transfer American plant production to Mexico.

• Trained Mexican personnel to troubleshoot 50 – 2500 watt switching power supplies to component level.

• Trained personnel to maintain company’s; test equipment, burn-in racks, strip chart recorders, computers, transducers, digital and analog controllers, calibration, modification, repair, preventative maintenance procedures.

• Ensured that all vendor production staff members were crossed trained and each position was to be easily trained within eight hours and to be self reliant within three months on our entire core company products. PIONEER MAGNETICS, SANTA MONICA, CA 04/82 – 10/87

ENGINERING TECHNICIAN www.pioneermag.com

Worked in both R&D, Sustaining Engineering Departments and was on the design team that developed the Power Factor Control Circuit (US Patent # 4,677,366)

• Built prototype test fixtures, alpha and beta test units for design engineers and team that invented the Power Factor Corrector.

• Thermal, life cycling, MTBF testing of units after the beta units were complete, identify infant mortality failures versus phantom failures on initial production release

• Performed failure analysis of defective units, components, procedures, to root cause with appropriate communication to various engineering support departments in order to identify and ensure corrective actions are implemented in a timely manner.

• Maintained in-house Safety Certification (UL, CSA, TUV, VDE) testing under the supervision of safety engineer COMPUTER SKILLS

• Microsoft Suite 2016 (Word, Excel, Power Point, Access, Outlook), AutoCAD 2000 LT, OrCAD 9, Visio 2003, Agilent, MANMAN, SAP, Vantive, Lotus Notes 123,

EDUCATION

• Modesto Junior College – Electrician Certificate 05/2009

• San Jose City College – Automotive and Computer courses

• Long Beach City College – Engineering and Science courses

• Long Beach Trade Technical College – Diploma 05/1981

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