JOAN M. ELLIS

*** ***** ***** ***** *********, OH 513-***-**** adxeae@r.postjobfree.com

OBJECTIVE

Searching for an enjoyable opportunity in which I can grow internally both within the company and myself, share my knowledge of customer service and office skills with other coworkers and clients and complete each day knowing I have done all I can to satisfy each client.

SKILLS & ABILITIES

Multi-faceted, customer focused professional with the desire to learn new skills and progress in customer service.

Core competencies include: Professional Office Skills, Data Entry, Interpersonal Skills, MS Office Skills, Customer Service and Management

Personal Core Characteristics: Results Driven, Organization and Communication Motivated, Hardworking, Honest, Flexible, Creative and a Positive and Professional Attitude

EDUCATION

2010 - 2011

Diploma, Cincinnati, OH, Southwestern College

CERTIFICATIONS

1982 - 1984

Special Education Assistant, Cincinnati, OH, Cincinnati Public Schools

2011 - 2012

Medical Coding and Billing, Cincinnati,

OH, Southwestern College

EXPERIENCE

November 2017 - Current

Receptionist, Colerain Family RV, Colerain, OH

·Responsible for directing phone calls to departments, data entry, general office duties as well as transferring to the parts customer service desk when needed.

February 2009 -February 2014

Supervisor, YourEncore, Cincinnati, OH

·Responsible for training new panelist for Proctor and Gamble’s marketing testing, prepping and preparing new tests and involved equipment, greeting and assisting panelists as needed, providing customer service for test takers, general intake and office duties, data entry, processing of identification information and lab results in MS Office, manning multiline phone and scheduling participants.

January 2005 -January 2009

Supervisor, XLC/DeFox, Cincinnati, OH

·Responsible for supervising lab testing facility for Proctor and Gamble’s products, preparing and prepping new panelist for testing, arranging testing equipment and products for panels, provided customer service when communicating with test takers, panelists, office staff and lab techs, data entry, extensive Excel usage, manning multiline phone and scheduling participants.

January 1989 – January 2003

Owner/Operator, Budget Minders, Fairfield, OH

·Responsible for operating and managing thirty-two consultants, coordinating daily schedules for various projects and research labs, recruiting and placement of panelists, creating prototypes and organizing focus groups.

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