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Call Center Data

Location:
Buffalo Grove, IL
Posted:
May 29, 2023

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Resume:

William M. Yassinger, MBA

*** *** **** ***** ******* Grove, IL 60089

H: 847-***-**** C: 847-***-****

adxead@r.postjobfree.com

SUMMARY

To work in a high technology systems manufacturer, value added reseller or Cloud Provider, with strong sales, technical expertise and direction to supplement their leadership.

To find an organization that emphasizes professional and personal goal attainment, high levels of customer satisfaction, and a financially stable work environment.

The best fit would be a high technology company that is a driven to delivering optimal IT solutions and achieving sustained, profitable long-term growth.

EXPERIENCE

Datalink Corporation, a division of Insight Enterprises January, 2007 - Present

Director, National Network Engineering

Originally with Incentra Solutions, acquired by Datalink Corporation in December, 2009. Named National Practice Manager – Advanced Networking Infrastructures to create the networking practice. Named National Network Engineering Director in January, 2012. Cisco now the largest OEM at Datalink in excess of $200M. Direct and indirect reporting for Networking Team that began with 10 engineers and now exceeds 60+. Set overall technical direction for Cisco relationship.

Responsible initially for all pre-sales and post-sales network engineering resources and maintenance, which subsequently was reorganized into a regional model as business evolved and practice grew. Managed team of Cisco certified engineers focused on deploying various Cisco architectures including Data Center, Security, Enterprise Networking and Collaboration solutions, and maintained all certification guidelines. Responsible for all Cisco and Cisco third party compliance audits for certifications and authorizations. Helped recruit and develop engineering career paths for technical enablement.

Member of Datalink Engineering Leadership Council to set corporate technical direction as company migrated from a storage centric to data center centric model, with heavy emphasis on Converged Infrastructures and Cloud strategies. Emphasized Cisco while coordinating with storage and virtualization offerings from NetApp, EMC, HDS, VMWare, Pure Storage, Open Stack and other manufacturers to build a converged, unified stack for Private, Public and Hybrid Cloud environments.

Established a formal pre-sales network engineering practice to lead from Premier status to become a Cisco Gold Partner, and since recertified multiple times as a Gold Partner. Joined Global Partner Network to service international customers through a global distributor, Westcon.

Developed approach and built team to achieve three Master Certifications to increase technical expertise, depth and focus for Cisco Cloud Builder, Security and Service Provider designations. Increased marketing funding and rebate dollar volumes for Master achievements, and drove adoption for Data Center, Service Provider and Security Solutions for domestic and international customers.

Led pursuit of broad enterprise customer engagements in numerous verticals to address their networking and security needs. Recommended hardware, software, maintenance and professional services needed to implement specific solutions. Architected design, detailed Bill of Materials and Statements of Work to provide turnkey solutions, driving deals to closure and subsequent ongoing management. Made numerous technical solution sales presentations to key executives and engineering teams to win sales.

Trained account managers and solution architects on selected data center, networking and security technologies, and guided the recognition and adoption for key Cisco solutions, while pursuing major customer opportunities, completing proposals and presentations. Responded to Requests for Proposals, state contracts across all key Datalink states (MN, IL, NY, FL, NC, CA, etc.) and any online bidding efforts for Enterprise, Select, Commercial and Service Provider customers.

Achieved authorization as a Subcontractor partner for Cisco Advanced Services covering Cisco centric Data Center buildouts and Security solutions as a Go-To partner with extensive technical expertise.

Improved proposal and content delivery of professional services efforts to migrate from a product-focused orientation to solution focused delivery to achieve the desired Business Outcomes.

Planned, organized and spoke at demand creation events numerous networking technologies to create Datalink brand awareness across US. Became a Top Ten Data Center partner and Top 25 Overall Cisco partner based upon product sales and technical expertise.

Strong vendor relationships to build trust and earn additional rebates and referral opportunities.

Multiple Cisco Partner Advisory Board positions including Cisco PTAB, Cisco Security Advisory Board, FlexPod Premium Partner, and Cloud Certification Exam creation for CCNA and CCNP Data Center.

Cisco Live NetVet and Cisco Partner Summit attendee for last 10+ years. Cisco Executive and Engineering relationships across the US at National and Global levels.

Designed and built enhanced Datalink on Demand Lab environment for customer demonstrations, engineer training and Proof of Concept solutions.

Meridian IT Inc., Deerfield, IL December 2004 to November 2006

Networking and Security Solutions Manager

Established a formal pre-sales network engineering function for a Cisco Gold Partner.

Defined and delivered pre-sales engineering focused solution offerings from Cisco, including LAN/WAN infrastructure, Unified Communications, Security/VPN and Wireless.

Supplemented Cisco through the addition of other best of breed security, wireless, load balancing and WAN Acceleration and Optimization solutions including Checkpoint, Nokia, Blue Coat, Air Magnet, Websense, Surf Control, PGP, Radware, F5, Netscaler, and video solutions from Tandberg and Polycom.

Developed training classes and pre-sales checklists for all sales personnel, and conducted monthly training classes on new technologies including how to sell position and assess the competitive landscape. Led discussions for new cutting edge technologies of most interest to customers including VOIP, Security, Wireless, Network Performance, Videoconferencing and WAN Optimization.

Lead technical architect in cross-selling opportunities with other Meridian companies for Microsoft, Avaya, IBM, HP and Sun solutions for upgrades and data center expansions, relocations and consolidations.

Revised hardware and software proposal and statement of work formats, and generated numerous successful winning proposals for hardware, software, maintenance and professional services.

Developed RFP response assessment criteria, and implemented a team response to RFP’s deemed warranted for response. Selectively responded to RFP’s based upon core competencies and high probability of success.

Created a network of subcontractors for remote services efforts across the US including remote LAN/WAN rollouts, 7X24 network monitoring and management, and Day 2 Support for IP Telephony and Call Center deployments.

Sentinel Technologies, Inc., Downers Grove, IL April 2004 to November 2004

Solutions Architect

Provided pre-sales engineering design support focusing on Servers, Storage, and Networking and Security products from major manufacturers including Cisco, HP, IBM, EMC, VMware, Microsoft, Veritas and CA-Arcserve.

Focused primarily on Cisco IP Telephony (Call Manager, Unity Voice and Unified Messaging) and Security solutions for manufacturing, education, healthcare, financial services, and small and medium businesses that pulled additional system infrastructure upgrade sales.

Upgraded LAN and WAN infrastructures using Cisco to improve LAN/WAN, Security/VPN and Voice, Video and Data integration. Performed wireless LAN rollouts using AirMagnet surveying solutions in advance of deploying Cisco Aironet wireless access.

Performed scope analysis and drafted proposals to perform Windows 2003 and Exchange 2003 migrations. Developed the detailed bills of materials, Visio diagrams and proposal presentations for system solution recommendations and closed products and services sales.

Sysix Technologies, LLC, Oak Brook, IL June 2003 to April 2004

Vice President, Consulting Services

Built team of pre-sales and post-sales engineers focusing on Servers, Storage, Networking and Security products from major manufacturers including Sun, IBM, EMC, Veritas, Microsoft, Cisco and Checkpoint for newly developed national systems integrator. Firm previously was highly Hewlett Packard centric until de-authorized in March 2003.

Supported 10 sales offices nationwide with solutions-based selling approach. Oversaw and crafted the development of defined methodologies and project plans for professional services using Microsoft Project.

Established and enhanced vendor relationships, and developed marketing plans for go-to market strategies in selling solutions to customers in various industries.

Developed outsourcing agreements with various software development and staff augmentation firms to supplement our existing skillsets, and to facilitate services sales efforts based upon specific customer demand and formal SLA’s.

Forsythe Solutions Group, Skokie, IL January 1997 to June 2003

Director, Networking Solutions and Services

Directed National networking practice for three years after serving as a product specialist for two years and Product Manager for one year.

Built team from a $5 million practice to $120 million practice, emphasizing the sale of networking products, primarily Cisco. Ascended to National Gold Enterprise DVAR, with specializations in Security/VPN, IP Telephony – Revised, Wireless, Network Management and an Advanced Technology Partner (ATP) for Storage and Metro Optical Cisco products.

Technical leadership to develop Networking Team Go-To Market strategy for creating networking solutions inclusive of Products, Services, Management and Maintenance. Original product focus was on Routing and Switching, competing for LAN and WAN opportunities in Enterprise accounts for Fortune 1000 customers nationwide. Maintained the Cisco relationship, traveling extensively throughout the US building the practice through continual company presentations to customers and 34 US Cisco offices.

Participated in numerous collaborative engagements for Servers, Storage and Networking integration for various UNIX, Win2K and mainframe server implementations. Ranked regularly in Top 20 Cisco resellers in US.

PRIOR EXPERIENCE

Philip Rootberg and Company, LLP, COLEX (Developed an Online Commercial MLS Subscription Service), Blackman Kallick CPA, LLP, Motorola, Ernst & Whinney

EDUCATION

University of Illinois – Urbana/Champaign

Bachelor of Science, Accountancy

Certified Public Accountant – State of Illinois (License Expired)

DePaul University Kellstadt Graduate School of Business – Chicago, IL

Masters in Business Administration – Concentration in Finance and Information Systems

PROFESSIONAL DEVELOPMENT

Cisco Certified Design Associate (CCDA) (Recertified August, 2009 and 2012)

Cisco Sales Expert – Enterprise, Wireless, Metro Optical, Storage, IP Telephony, Security/VPN

Cisco Advanced Routing and Switching Sales Expert 2008

Cisco Data Center Network Solutions Sales Specialist 2008

Cisco Meeting Place Express, IPCC Express Updates and Product Launch, Unified Communications

Tandberg – Certified Video Conferencing Expert 2006

F5 – Load Balancing including Local (LTM) and Global Traffic Management (GTM)

Symantec - Control Compliance Suite for ITIL Assessments

Riverbed WAN Acceleration – Riverbed Certified Solutions Professional 2008

Meru Networks – WLAN Design and Delivery Certification, Sales Professional 2008

Infoblox DNS DHCP and IPAM Solutions

Network Instruments Observer Expert Toolset



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