Professional seeking a great opportunity
Resume:
Shelly McAllister
Bedford, Texas
******.**********@*****.***
Skills
Microsoft Office, QuickBooks, MLS, KANA, Simon, Salesforce, CRM, POS, Access, CS Pro, 5Nine, Crystal Reports, Phone Systems, SQL, Intranet, Internet, Birch Street, Google Suite, Jira, Authorize.net, Zoho
Type 55 WPM
Employment
AbleTo, Inc - Remote – 2021 to present
Engagement Specialist II
Inside sales and marketing for AbleTo's Behavioral Health programs. Utilize CRM/SalesForce to provide costs for enrollment, adhere to HIPPA guidelines and conduct follow up calls with members. Provide support with empathy. Assist with new hire training through Zoom screen sharing and participate in pilot programs. Adhere to metrics and sales requirements. Submit tickets for technical or scheduling issues via the company intranet site. Also use Excel, Google Suite, Jira and other intranet programs to manage daily activities. Answer inbound calls in addition to around 125 outbound calls daily. Converse with multi-national people and work with translators. Coordinate with therapists and emergency responders when assisting members who are in imminent danger or displaying a suicide risk. Attend training, participate in pilot programs and provide customer service. Assist members with technical issues where needed.
Chime Solutions - Remote - 2020-2021
Service Delivery Associate
Processed annual health insurance enrollment for various companies. Defined Contributions Department/processed 401k and Loan accounts for active and inactive Target team members. Provide customer service, loan processing, submitted and resolved issues.
Currently working the campaign for the Dallas County Department of Health and Human Services as a Covid-19 registration representative - register DFW residents to receive the Covid-19 vaccination. Input private information needed to register the population.
National Automotive Services Task Force (NASTF) within the Automotive Services Association (ASA) - North Richland Hills, TX - 2017-2019
Contract Administrator & Membership Specialist
Processed large volumes of applications and contracts. Proofed information and processed and verified background reports for applicants. Managed required insurance documents for new and existing account holders. Worked with affiliates nationwide to update rules and regulations affecting the industry. Used Excel, Member Max, ZOHO, CRM and Authorize.net daily to manage accounting and marketing processes. Assisted with email marketing. Assisted with bookkeeping in AR. Performed mail merges and shipping tasks. Assisted customers on the phone and through email with all aspects of their memberships. Worked remotely on projects.
Burnett’s Staffing & Robert Half – DFW, TX - 2014-2015
Administrative Support/Contractor
Performed data entry for the Dairy Farmers of America. Provided receptionist, mailroom and administrative support to Microsoft, Inc. Processed contracts for NASTF and ASA
Trend Micro, Inc. - Arlington, TX - 2010-2013
Sub 100 Renewal Representative
Managed multiple AV small business software renewal accounts for the North American Unit. Created relationships with business owners and managed the pipeline. Processed renewals. Setup new accounts. Worked directly with Trend Micro NCPs and VARs, resellers, end users and distributors. Product sales, channel promotion and customer service. Processed leads via CRM, Salesforce, Excel & Intranet systems.
Education
Cabrillo College - Aptos, CA 1994 - Graduate - Associate Degree in Art
Coursera - online - currently enrolled in continuing education classes
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