Customer Service Assistant Store
Resume:
PROFILE
EXPERIENCED MANAGER AND
COMPUTER OPERATIONS
ADMINISTRATOR
H. Denise
Hughes
Riverdale, Georgia.
30296.
DeniseHughes
**************@*****.***
WORK EXPERIENCE
Started as cashier & worked up to assistant manager Managed all inventory, merchandise, payroll, training, sales & customer controls
Created professional atmosphere of learning & training
·Computer trained/certified all technology associates in IT department
Executed customer focused/tech strategies measured by CSI
ASSISTANT STORE MANAGEMENT
Office Depot-McDonough, GA Feb. 2012-Jan. 2017
American Freight-Morrow, GA
Increased shrink focus from 68%-100%
Lead store into top sales in 3 months (April to May '21) Oversees all staff, schedules, sales & services
Ensure all company policies, payroll & KPI's are 100% met
Direct hiring, recruitment & staff development training Drive store profit, managing inventory orders, stock and shrink
STORE MANAGER
Feb.2017 - Present
Changed CSI from 73% to 100%-maintained highest in district
Created selling culture that met/exceeded sales goals Managed inventory, purchasing orders, sales, customer service
Handled loss prevention for theft
Coached & performed observations to ensure company standards
DEPARTMENT MANAGER
Office Max- Griffin, GA July 2009-Feb. 2012
EDUCATION/PROFICIENCIES
-
*Business Computer
Specialist
Office Depot School of Technology
June 2015- Dec. 2015
*Computer Tech Specialist
Jefferson Commnunity College
1995-1999
SKILLS
-Leadership & Management
-IT/Technology Skills
-Customer Service &
Communication
-Budget, Inventory, Payroll
& Financial Skills
Dedicated, driven and ready to
lead. Over 10 years of
experience in business
management and computer
operations administration. This
includes a highly successful
track record of managing
retail, inventory control,
training, tracking methods and
IT/payroll management.
Extensive experience in
marketing and customer
service becoming a strong
leader and communicator.
*All Microsoft Programing-including Excel
*Network/Internet System Set up & Management
-Net suites, AS400, etc. (willing to learn more)
*Bookkeeping/maintaining expense reports
Willing to learn any new or additional programming for position.
Contact this candidate