Service Representative Administrative Assistant
Resume:
DANIEL J. WILSON
Somerville Ma 02145-3833
*.******@***.***
MEDICAL EXPERIENCE
Beth Israel Deaconess Medical Center – Boston, MA
July – September 2022
• Provided phone and desk coverage and processed mail.
• Processed patient referrals
Ma Department of Public Health– Boston, MA
September 1 – 30 2021
Administrative Assistant
• Provided phone and desk coverage and processed mail.
Cambridge Health Alliance– Everett, MA
March - April 2021
Covid Screener
• Screened incoming clients.
Meduvi – Medford, MA
October 2020 – February 2021
Administrative Assistant
• Provided phone coverage and processed mail.
Tufts Health Plan, Watertown MA
June – September 2010
Account Coordinator (Temporary)
● Acted as inside service representative in support of Account Manager/Account Representative.
● Assisted and supported the Client Services area in all aspects of servicing and managing accounts as well as meeting needs of brokers.
● Solved problems to ensure outstanding service to all constituents (broker, consultants, clients, members) – claims, enrollment, premium billing, clinical, etc.
● Completed MSP reporting projects
• Edited quote sheets for MA & RI
• Took calls and referred callers to appropriate agents and / or departments.
• Completed insurance coverage verification project for over 1000 clients related to federal and state health care plans and reimbursement, using Visio and Excel and checking against listings on the Secretary of the Commonwealth’s Corporations website.
• Completed client verification project for over 1000 clients related to marketing and sales projects
Dana Farber Cancer Institute, Brookline, MA
August 2009 – April 2010
Referral Specialist (Contract)
• Ran referral checks on Emdeon; ran patient insurance checks.
• Retrieved referrals from other facilities and obtained authorizations from insurers.
• Cleared legacy referrals from IDX Unix application; learned web based IDX and processed referrals in same
• Provided administrative support
Adcare Hospital, Quincy, MA
April 2008 – April 2009
Office Manager
• Checked patients in and made appointments for same at substance clinic.
• Learned CPSI software; registered patients and ran ad hoc reports.
• Prepared and submitted patient billing.
• Monitored male patients' submission of urine samples.
• Maintained RevStat and Emdeon insurance checklists; ran patient insurance checks daily.
• Took referrals from other facilities and obtained daily reference authorizations.
• Provided exceutive support to the CEO.
• Assisted in the formulation of policies and procedures for administrative staff
Tufts-New England Medical Center, Boston, MA
September – October 2006
Patient Service Coordinator (Temporary)
• Checked patients in and made appointments for same at obesity clinic
• Learned RC Gold billing software and applied knowledge thereof
• Provided administrative support
• Assisted with and took on new projects as needed
Hahnemann Hospital, Boston, MA
1988-1992
• Restored a moribund Accounts Payable Office with the help of the CFO, Controller and IT Director
Summer employment at Beth Israel Hospital
1972-75
Cover Letter
I am applying for this position because I have worked diligently and energetically, and with innovation and distinction.
I ran the Accounts Payable office at the Hahnemann Hospital in Brighton, MA. During my employment of nearly five years there, I restored the office to full functionality. Many accounts were in utter disarray and the vendors had no confidence in the institution, often threatening cessation of business and legal sanctions. I regained the faith and trust of every supplier, placing their accounts on payment schedules to which I adhered rigidly and consistently.
At Adcare, I processed clients quickly upon their arrival from treatment and correctional facilities, verifying insurance coverage and running recovery groups as well as taking urine samples from clients. I also attended monthly meetings at the main facility in Worcester.
At Dana Farber, I was able to arrange oncology for a South African patient. It took the better part of a day while I was helping other patients, but we succeeded in the end.
I am sure that I have the qualifications for this position and look forward to taking on the challenge. I am excited about this opportunity and I thank you for giving me the chance to prove myself.
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