Customer Service School Teacher

Melba White

Lebanon, TN ***** Phone: 615-***-**** E-Mail: ********@*****.***

Summary of Qualifications

Passionate, dependable, and reliable educator with 15 years of experience working with infant to school aged children. Strong leadership, teaching, curriculum development, and planning capabilities. Outstanding customer service, communication, and interpersonal skills. Proven ability to work effectively with diverse personalities in a tactful, decisive, and resourceful manner.

Professional Experience

Program Director –Daniel Payne Childcare Center April 2019-October 2022

Responsible for creating learning plans that meet state and local requirements, hosting parent, staff and management meetings, interviewing, hiring, new hire orientation, training, disciplinary actions, and safety.

Updated company policies and programs to include the Employee Referral Program and Financial Assistance Policy that increased enrollment, employee morale, engagement, participation, and overall efficiency by 10%.

Prepared reports for Executive leadership, maintained immunizations, recorded payments, late fees, delinquencies, inventory management, supplies and ensured compliance and ethical standards.

Cultivated a nurturing environment that fosters love, compassion, open communication, conflict resolution, professional development, diversity, and inclusiveness. Owner/Educator-Royal Priesthood Home Center September 2014-March 2019

Oversee all day-to-day operations of the center for children ranging from infant to toddler which include, cooking and preparing nutritious meals, cleaning and sanitation, submitting and filing EVA’s to and from the state of Tennessee and maintaining compliance with USDA and DHS guidelines.

Recruit and enroll children, maintain accurate records to include attendance, immunization and general health; food program, and regulatory updates

Prepare and maintain administrative and business files, record all fee payments and prepare billing late payments and follow-up actions when necessary.

Establish healthy relationships with parents and children on a continuous basis and host parent/teacher conferences to discuss overall wellbeing, cognitive, intellectual, social and emotional development, and assessment of fine motor skills for their children. Assistant Director-Educare Enrichment Center September 2010-August 2014

Increased enrollment 10% by recruiting the most qualified staff with longevity, maintaining a high level of professionalism, communication, and integrity, responding to parent inquiries, giving tours, hosting open houses, conferences, and various advertising efforts.

Effectively managed compliance and maintained records of the building’s administration to include preparing summary reports for the center and processing inspection and accident reports, in accordance with state, federal, local laws, and regulations.

Stayed knowledgeable of the procedures for reporting suspected child abuse to Child Protective Services, handled all issues and concerns from parents while maintaining confidential and proprietary information.

Responsible for creating a budget for the facility, submitting payroll, purchasing necessary supplies, equipment, food, etc. while operating within budgetary guidelines. Lead Pre K Teacher-New Life Learning Academy May 2010-September 2011

Motivated and challenged students through hands-on experiences, teaching fundamentals, developmental, and cooperative learning activities in a collaborative environment.

Developed and implemented creative lesson plans based on TNELDS and SIDS standards that ensured students were equipped with the knowledge and skills necessary for entering kindergarten.

Assisted students with potty training, sanitation procedures, personal hygiene, and health and safety protocol.

Implemented positive reinforcement practices to promote student’s responsibility, problem solving skills, and student accountability.

Assistant Teacher-Kids Inc. July 2007-August 2009

Assisted in developing lesson plans, record keeping, such as tracking attendance and assignments, created learning tailored to the specific needs of each child ranging from infant to toddler.

Created correspondence seeking parental participation in classroom activities, onsite events, field trips and kept them informed about their child’s development and any changes to the regular day-to-day schedule

Responsible for decorating the classroom, designing theme wall, and updating the bulletin board, ensured all operating equipment such as projectors, computers, and televisions were ready for use in the classroom.

Coordinated student pick up and drop off for the school including before and after care or bus route as necessary.

Education

Emmanuel Bible College, Nashville, Tennessee-Christian Education -2017-Present Tennessee State University, Nashville, Tennessee- Childcare Administration Course-2013 Volunteer State Community College, Gallatin, Tennessee-Early Childhood Education Course-2013 Lebanon High School, Lebanon, Tennessee -High School Diploma-1984 Training/Certifications

Early Childhood Education May 2021-present

Cardio Pulmonary Resuscitation & First Aid May 2018-present Tennessee Early Childhood Training Alliance May 2018-present Tennessee Early Learning Developmental Standards June 2012-present Sudden Infant Death Syndrome June 2012-present

Affiliations/Volunteer Opportunities

Outreach & Sisterhood Ministry

Bible Study & Sunday School Teacher

Walk The Beat-Broken Heart Ministry

Breast Cancer Awareness Walk

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