Store Associate Customer Service

OBJECTIVE

Recent university graduate with a degree in Health Studies, specializing in Health Policy; seeking a position where I can use my strong communication and organizational skills to work in a professional environment, where my skills are valued and can benefit the organization. Experienced in assisting customers while working part-time as a retail store associate. Hoping to further develop my customer service skills and apply my problem-solving attitude to benefit the organization.

KEY SKILLS AND ABILITIES

●Excellent communication, interpersonal and listening skills

●Able to demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints

●Adaptable to new environments

●Strong critical thinking, decision making, creativity and information processing

●Proficiency in Microsoft Word, Powerpoint and Excel

●Co-operative, punctual and responsible

●Strong ability to handle pressure

●Strong written and verbal communication skills in english with the ability to actively listen and gain a mutual understanding with diverse clientele

●Effective time management and organizational skills with the ability to multitask efficiently and prioritize tasks

●5+ years of Customer Service experience

●Fluent in English & Gujarati

EDUCATION

●Bachelor of Health Studies Degree, Specialized Honors Health Policy

York University, Keele, ON 2023

●High School Diploma

Lincoln M. Alexander SS, Mississauga, ON 2018

WORK EXPERIENCE

Humber River Hospital (Co-op) - Quality Improvement and Patient Safety Assistant

Jan 2023 - April 2023

●Conducted surveys with staff within different departments

●Performed data analysis

●Participate in quality im nprovement analysis

●Helped to identify strengths and gaps within different department

●Enhance staff education

●Created presentations for the Accreditation Steering Canada Committee

●Prepared Humber River Hospital staff for accreditors visit in October 2023

Winners (TJX) - Store Associate 2020 - Current

●Processed cash and credit payments as a cashier, using point-of-sale (POS) systems

●Work on sales floor to effectively maintain an orderly appearance throughout the sales floor

●Demonstrating a high degree of customer service while processing all refunds, exchanges and purchases in accordance with company guidelines

●Solve customer issues and answer questions

●Engaged with customers enthusiastically to drive sale

●Processing of daily shipments, organization and set-up of the warehouse area; ensuring all merchandise is received, processed and merchandise presentation standards are maintained

Pizzaville - Call Centre Operator 2019-2020

●Processed orders for customers

●Responded to customer service requests through inbound calls

●Achieved and maintained performance standards

●Supported marketing of products and upsell new products

●Provided customer service assistance

Tim Hortons - Cashier 2016-2019

●Processed cash and credit payments, using point-of-sale (POS) systems

●Processed food orders, prepared and baked food

●Supported marketing of products and upsell new products

●Maintained store cleanliness

●Worked cohesively with other team members to achieve store goals

●Acquired strong leadership, organizational skills and good customer service abilities

CERTIFICATION

●St. John Ambulance Canada - Medical Terminology Certificate

●IHI Open School Basic Certificate in Quality and Safety

REFERENCES AVAILABLE UPON REQUEST

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