Health Technician Ekg

ALEX D MARTINEZ 520-***-****

*************@*****.***

Objective:

Qualifications:

Maintained clinic operations, accurately managed appointments and consults, managed daily work load.

Maintained integrity of the Insurance Capture Buffer (ICB) system and VetLink, accurately reviewing and updating information to ensure patient information is completely processed at the time of appointment.

Served as an advocate for patients. Assisted with patient issues in clinical areas and solved issues at the lowest level. Identified problems, initiated corrective actions, and promptly reporting situations to supervisor.

Scheduled patient appointments using the requested Clinically Indicated Date (CID) or the patient's Preferred Date (PD) as defined by the National Scheduling Directive.

Maintained security of patient information following HIPAA compliance with all required guidelines.

Determine triage from administrative needs of a patient, utilizing scripting and the MSA Decision Aid. Accurately sends triage or administrative note to appropriate staff for resolution of patient needs.

United States Army Honorable discharge.

Job summary:

Advanced Medical Support Assistant. 04/2007-12/2018

Southern Arizona VA medical Center.

Maintained clinic operations, accurately managed appointments and consults, determine daily work load within the clinic. Supported individual clinics in the absence of the supervisor, ensuring that clinics are fully functioning.

Management of the daily clinical support activities.

Monitored daily workload, taking needed corrective actions. Assist with other monitors as requested by supervisor.

Proficient in the use Automatic Call Distribution (ACD), answering phone calls within set national requirements of 5% abandonment rate and response time of 31 seconds.

Knowledge of the patient population served in the clinic setting and age-specific population.

Knowledgeable in eligibility, co-pays and requirements for specific coverages (TRICARE, Sharing agreements, Inputs data into the Insurance Capture Buffer (ICB)and VetLink ensuring that patient information is accurate and immediately available.

Proficient in Infection control procedures as directed by SAVAHCS policy. Utilizes universal precautions and participates in all safety training and health testing/ monitoring.

Health Technician. 08/1994-04/2007

Southern Arizona VA medical Center.

Assisted Medical Technicians with preparing specimens to be analyzed and sent for specialized testing.

EKG technician: scheduled and input completed and resulted EKG consults into the muse system.

Communication with staff, physicians and Medical personnel.

ALEX D MARTINEZ Page 2

Education:

Sunny side High School

Military:

United states Army Honorable discharge

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