Support Specialist Customer Service
Resume:
?Keith Prestwood
Raleigh, NC
****************@*****.***
Professional
Summary:
Experienced Certified Peer Support Specialist looking to use my experience to work with clients from a wide variety of mental illness and substance use challenges. Also has many years of customer service experience with excellent communication skills and ability to create a calm and soothing atmosphere. Compassionate, empathetic, and patient with a strong desire to help others live better lives.
Core Qualifications
Organization Empathy Compassion Recovery Peer Counseling Active Listening
Detail ? Oriented Communication Flexible Problem Solving
Customer Service Time Management Patience Microsoft Office
Experience
Share Hope
Peer Support Specialist Intern
? Participated in team meetings and treatment planning to promote recovery goals
? Assisted consumers by identifying/connecting to professional services and community resources as appropriate
? Encouraged consumers to identify barriers towards reaching goals
? Serves as a role model and mentor for consumers being served by the team
? Documented all consumers interventions in accordance with policies, procedures, and clinical protocols, including HIPPA.
Raleigh, NC
2021-Present
Weather Masters
Warehouse Tech.
? Loaded and unloaded trucks
? Resolved complaints and billing issues
? Scheduled service calls and deliveries
? Inventoried HVAC products
Raleigh, NC
2018 - 2019
Champion Home Builders
Warehouse Tech
? Operated fork-lift
? Loaded and unloaded trucks
? Painted residential properties
Raleigh, NC
2017 ? 2018
Pallet One Inc.
Warehouse Tech
? Operated cutting machines
? Loaded and unloaded trucks
? Performed machine maintenance
Raleigh, NC
2012 - 2013
Education
Richland College
AA; Political Science
Dallas, TX
University of Houston Houston, TX
BA; Political Science
Certifications
Certified Peer Support Specialist (CPSS)
Wellness Recovery Action Plan (WRAP)
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