Service Representative Data Entry

Soledad Placencia

*** **** ****** ***. *******, California

Cell: 559-***-****

*******.**********@*****.***

QUALIFICATIONS

Strong communication skills (Bilingual

in English and Spanish)

Excellent time management

Over 10 years’ experience in providing

excellent Customer Service

Enthusiastic, flexible, open-minded,

and compassionate people person

Professional phone etiquette

Organized/Self Starter

Intermediate skills in Microsoft Office:

Word, Excel, and PowerPoint

Experience in recruiting/background

Checks

Experience in bookkeeping, data entry,

and bank deposits

EDUCATION

Fresno Pacific University, Visalia, CA Completion date December 2018 Bachelor’s Degree, Liberal Arts

College of the Sequoias, Visalia, CA May 2018

Associate of Arts, Business Administration

EXPERIENCE

First Presbyterian Church, Visalia, CA February 2016-Feburary 2018 Greeter-Volunteer

Greeted and welcomed members of the church

Answered telephones, direct calls, and take messages

Maintained and update filing, inventory, mailing, and database systems, either manually or using a computer

Scheduled appointments, maintain, and update appointment calendars Alpha Innovation through Education, Palm Dale, CA August 2014-June 2015 Educational Tutor

Assisted with migrant students when English was a second language, translated for teachers, and assisted with grading and testing along with attendance and tutoring.

Organized and prepare packets, forms, flyers, pamphlets, and other materials to meet student needs.

Did in home conferences and recruiting. Did student and employee evaluations. Maintain calendar by scheduling appointments, meetings, interviews and employee evaluations TJ Maxx, Visalia, CA September 2013-January 2015

Customer Service Representative

Greeted customers and ascertain what each customer wants or needs

Recommended, select, and help locate or obtain merchandise based on customer needs and desires

Computed sales prices, total purchases, and receive and process cash or credit payment Prepare merchandise for purchase or rental

Answered questions regarding the store and its merchandise Tulare County Office of Education, Visalia, CA November 2011-January 2013 Business Tech

Scheduled and prepare for interviews

Confirmed and paid all accounts payable and receivable

Wrote administrative memos and correspondence when needed

Provided coverage in different departments and Front Office when necessary

Transferred incoming calls to the correct person

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