Roschetta Massey

Prattville, AL *****

adxe5s@r.postjobfree.com

+1-336-***-****

** ***** **********; Assistant Property Manager Customer service and paperwork by entering data into administrative systems.

Greensboro, NC 27406

Authorized to work in the US for any employer

Work Experience

Assistant Property Manager

Parkview Luxury Apartments

October 2022 to January 2023

Civil Filings

Administrative Assistant

Answering Phone's & front desk

Ran applications

Property Manager

Maintenance Coordinator

Processed Invoices

Owner Invoices

Monthly Capital & Operational data entry

Multi-Family

Showings /Walk thrus

Student Housing

Assistant Property Manager

Administrative Assistant/Assistant Property Manager SJL Properties Of The Triad - Greensboro, NC

September 2020 to July 2022

Rental Management

Assistant Property Manager

Maintenance Coordinator

Front Desk

Appfolio

Yardi

Rent Manager

Walk throughs

Customer Service Manager

Burlington Stores

May 2020 to September 2020

Assisting with cashier scheduling

Customer Service escalations

Layaway

Retailer store design

Merchandise Control

Customer Service Representative

Advance Home Care - High Point, NC

January 2020 to May 2020

• Assisted Customers with medical supplies ordering oxygen and cpap supplies.

• Medical records and insurance

• Medical equipment knowledge and oxygen expert.. took 60-100 calls daily inbound & outbound calls Staffing Agency Talent Recruiter

Adecco - Greensboro, NC

May 2019 to December 2019

Talent Assessment & Acquisition

Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS) Onboarding new employees

Candidate Sourcing & Screening

Staffing Agency Recruiter

Background Checks US Verify

Administrative Assistant

Jase it Up Cleaning - Greensboro, NC

August 2018 to July 2019

• appointment setting

• administrative duties

• organizing files

• setting clients up for cleanings

• outbound calls for surveys

• Inbound customer service

Customer Service Representative/Data Entry

Paytel Communications

February 2017 to August 2018

• Assisted Customers with creating and maintaining inmate telephone accounts.

• Processed payments over the phone and assisted with account information over the phone.

• 1-3 years experience; Input data for new variable and fixed annuity paperwork by entering data into administrative systems.. took 50-99 calls daily inbound & outbound calls Cashier

Value Village Thrift Store - Greensboro, NC

October 2016 to February 2017

• Assisted Customers with checkout and cash handling

• Store and floor set-up

• Fabric: 1 year

• Supervising Experience

• Management

Customer Service Representative/Data Entry

Ecolab - Greensboro, NC

July 2016 to October 2016

• Assisted Customers with placing orders for sanitation products over the phone.

• Completed orders and responded to orders through email and fax. Using JD Edwards processing system.

• Accessed and produced excel spreadsheets entering data at a rapid speed creating graphs and data with customer information.

• Excellent communication skills in English

• 1 year order processing experience

• Able to positively deal with difficult customers

• The ability to handle high volumes of telephone calls within specified time-frames

• Able to quickly learn and retain program and product knowledge

• Proficiency using computers along with strong typing/data entry skills Customer Service Representative

FFF ENTERPRISES - Kernersville, NC

August 2015 to May 2016

Placed orders for medical vaccines and products

• Assisted customers with billing issues and statement questions. Provided customer service with medical product questions.

• Completed orders and responded to orders through email and fax.

• Medical reception maintaining filing system

• Medical Coding

• Medical Records

Customer Service Representative

Ralph Lauren - High Point, NC

November 2014 to March 2015

Provided over the phone customer service to online shoppers with completing, creating, and making clothing selections for orders.

• Assisted with billing questions for website processing payments and credits.

• Assisted customers with shipping issues, order errors and the returns process. Customer Service Representative

AT&T - Greensboro, NC

May 2008 to June 2014

• Provided support to business cellular accounts with 100 phone lines or more.

• Assisted with processing transfers of service adding additional lines and completing billing changes.

• Responsible for providing in-bound customer support with new activations, billing inquires, taking equipment orders.

• Floor support representative taking escalation calls.

• Performing tasks with dual screens & working within three different departments providing over the phone support.

• Technical support for cellular devices

• Collections 4 years

Switchboard Operator / Administrative Assistant

NEW BRIDGE BANK - Winston-Salem, NC

June 2006 to February 2007

• Responsible for the operation of the switchboard by answering all internal and external calls.

• Performed general clerical duties within the branch.

• Assisted with greeting customers and assisting loan representatives within the branch with faxes.

• Scheduled and coordinated meetings and appointments for supervisors and managers.

• Opened sorted and distributed incoming messages and correspondence.

• Greeted visitors

• Order Management System, QuickBooks

Education

Bachelor of Business Administration in Business Administration in Business Strayer University - Greensboro, NC

October 2017

DIPLOMA

Ben L Smith High School - Greensboro, NC, US

2005

Skills

• Employee orientation

• Medical records

• Technical support

• Microsoft Excel

• Clerical experience

• Computer technology skills include MS Word, Excel, PowerPoint, Outlook; Internet and Email literate

• Medical receptionist

• Maintenance

• SAP

• Data entry

• Supervising experience

• Recruiting

• Hotel experience

• Administrative experience

• Human resources

• Customer support

• retail sales

• Cleaning

• Cash handling

• ATS

• Property management

• English

• Content management systems

• Medical coding

• Filing

• Taleo

• HR Sourcing

• Computer operation

• HR sourcing

• Order management system

• QuickBooks

• Talent Acquisition

• Time Management

• Cashiering

• Multi-line phone systems

• JD Edwards

• Customer service

• Front desk

• Communication skills

• Typing

• Cold calling

• Landlord-tenant law

• Negotiation

• Management

• Computer skills

• Computer literacy

• Social media marketing

• Leadership

• Social media management

• Microsoft Word

• Microsoft Outlook

Certifications and Licenses

Driver's License

Contact this candidate