JANESSA

BAKER

adxe5o@r.postjobfree.com

267-***-****

Philadelphia, PA 19138

SKILLS

Client Relationship Management

Account Retention

Asset Protection

Constructive Feedback

Production Goals

Health Insurance Industry Knowledge

Insurance Terminology

Insurance Sales

Sales Quota Achievement

Administrative Support

Customer Service and Assistance

Call Center Customer Service

EDUCATION

Community College of Philadelphia

Philadelphia

Cisco Certified Networking

Computer Learning Center

Philadelphia, PA

Some College (No Degree): A+ Certification Studies

Results CX

Blue Bell, PA • 10/2022

Highmark U65

Pennie Training

CMS Training

Fraud, Waste & Abuse Training

Awarded Highmark U65 Certificate

Company Voice

Blue Bell, PA • 09/2020

Capital Blue Cross & Vibra Medicare Compliance

Broker Hotline Support Training

IKA/CBC Training

IKA/Vibra Training

Awarded Capital Blue Cross Medicare Compliance Certificate

Awarded Vibra Medicare Compliance Certificate

PROFESSIONAL SUMMARY

Highly motivated Licensed Accident & Health Producer and Sales Associate with extensive customer service and sales experience. Hardworking individual with a track record of driving increased sales and enrollments into health plans, and elevating company profile with target market. Professional executive secretarial experience and knowledgeable in various aspects of corporate call center. Strong oral, written, interpersonal and organizational skills.

WORK HISTORY

The Carney Group/Results CX/Highmark U65 - Licensed Accident and Health Producer

Blue Bell, PA (Work From Home) • 09/2022 - 12/2022

Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.

Exceeded corporate quotas for monthly policy sales.

Utilized targeted outbound campaigns and to increase revenue.

Provided comprehensive product knowledge, used sales strategy and guidance to help clients on product selection.

Managed over 50 customer calls per day

Avantive Solutions - Customer Service Representative

Tulsa, OK (Work From Home) • 12/2021 - 09/2022

Answered customer telephone calls promptly to avoid on-hold wait times.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Met customer call guidelines for service levels, handle time and productivity.

Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Maintained customer satisfaction by attending to and focusing on customers needs, wants and resolving concerns.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Interacted with over 80 people per day

The Carney Group/Company Voice/Capital BC & Vibra - Licensed Accident and Health Producer

Blue Bell, PA • 08/2020 - 12/2021

Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.

Performed seminar scheduling and telephonic Scope of Appointment for clients

Assured licensing, AHIP and appointment paperwork was completed for Brokers to sell insurance

Exceeded corporate quotas for monthly policy sales and enrollments in health plans

Enjoyed assisting Medicare eligible customers

Utilized outbound campaigns to do surveys

The Carney Group/Results Company/HCSC - Licensed Accident and Health Producer

Blue Bell, PA • 09/2017 - 05/2019

Peformed inbound sales calls for Blue Cross Blue Shield

Assisted with explanation of plans and tell of insurance options

Accomplished company goals by enrolling numerous clients into health plans of their choice

Adhered to policies and procedures and fostered customer relationships

Increased sales by 20%

Credentia - Administrative Assistant

Bala Cynwyd, PA • 02/2017 - 09/2017

Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Administered work verification/background checks for upcoming Evaluators who would do CNA testing

Liaised between clients and vendors and maintained effective lines of communication and updated records with Conductor System

Managed 1000s of files daily

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Assisted coworkers and staff members with special tasks on daily basis.

Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Sorted and distributed office mail and recorded incoming shipments for corporate records.

Completed forms, reports, logs and records to quickly handle all documentation for office.

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