Customer Service Dispatcher
Resume:
Sherine L Magee
Naperville, IL 60563
Cell: 773-***-****
E-Mail: ************@*****.***
Professional Summary
Professional, detail-oriented Dispatcher motivated to provide support to all departments within company. Also drive projects from start to finish as part of a dynamic team monitoring Oracle and technicians’ routes to keep it trouble free. Dispatching technicians and routing them on problem calls as well as keeping the travel time down to a minimum. Answering calls from Customer Service and assisting with customer related issues.
Technical Skills
Proficiency in Microsoft Office Excel MS Word Access Keyboarding :45 WPM
Work Experience
Work Experience
Pivotal Home Solutions 2021-2023
Dispatcher
Provides support to all departments within the company.
Liaison between internal customers and workload operations.
Calling customers for the technicians to set up appointments and make sure they have access to all equipment needed to be repaired.
Routing the technicians so that they have the least possible travel time to get from customer to customer.
Trained junior members of team on all the systems being used by our group.
Empire Cooler Services 2020-2021 Dispatcher
Provides support to all service and pm technicians and ice drivers.
Liaison between external customers and workload operations.
Calling customers for the technicians to set up appointments and make sure they have access to all equipment needed to be repaired.
Routing the technicians so that they have the least possible travel time to get from customer to customer.
Trained junior members of team on all the systems being used by our group.
Invoice work orders from service technicians
Look up part numbers from work orders before passing it to procurement department to order needed parts
Convey technicians needed truck stock to procurement department
Work Experience
Pivotal Home Solutions 2014-2019
Dispatcher
Provides support to all departments within the company.
Liaison between internal customers and workload operations.
Calling customers for the technicians to set up appointments and make sure they have access to all equipment needed to be repaired.
Routing the technicians so that they have the least possible travel time to get from customer to customer.
Trained junior members of team on all the systems being used by our group.
Comcast Cable, Oakbrook Terrace, Illinois 2003-2013
Network Service Desk/Dispatcher
•Provided troubleshooting and technical support to all departments within Comcast.
•Liaison between internal customers and engineering teams.
•Extensive monitoring to keep the Comcast Network available and problem free.
•Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
•Trained junior members of team regarding network security and troubleshooting of C4 CMTS and Cisco 10K Modular CMTS routers.
AT&T Local Management Center, Schaumburg, Illinois 2000-2003
Line Technician Dispatcher
Assisted Line Technicians by providing information and assistance on line calls for telephone, video, or High Speed Internet.
Assisted Service Technicians with short returns and reading levels by turning RF signals on and off.
Monitored customer activity to inform technicians on the current status and updated information.
Dispatching Technicians on work orders and closing them out.
AMERITECH, Cicero, Illinois 1994-2000
Field Support Administrator
Provided customers with information about installation orders.
Contacted installers in the field with any information on pending service orders.
Assisted with appointing service orders.
Dispatching and closing work orders for technicians.
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