Customer Service
Resume:
Marecia Thomas
*** ****** ** ******, ** *****
**************@*****.***
Authorized to work in the US for any employer
Willing to relocate anywhere
Work Experience
Fraud Investigator
TSYS Total System Services
Present
Investigate fraudulent transactions and claims
Chargeback Specialist
TSYS Total System Services
Present
Make decisions to charge back on a credit card
Customer Service Agent, insurance agent
River agent - Dublin, GA
July 2022 to March 2023
Customer care, sales, etc
PCA Personal Care Assistant
PrimeCare Community Health - Macon, GA
May 2022 to January 2023
Feeding bathing cleaning monitor client
CNA - Certified Nursing Assistant
Bryant health and rehab center - Cochran, GA
June 2021 to January 2022
Bathing feeding clothing
Customer Service Rep
Work From Home - Dublin, GA
January 2020 to April 2021
Answering all customers complaints and needs. Troubleshoot problem
PCA Personal Care Assistant
We touch - Dublin, GA
January 2010 to April 2012
I travel to different clients house.
Bathing
CNA - Certified Nursing Assistant
Moone contract service for CNA - Texas
May 2006 to December 2008
Dressing
Bathing
Feeding
Rom exercise
transfers from bed to chair, chair to bed
Education
Diploma in nursing
East Laurens High School - Dublin, GA
Skills
Care giver, dependable. excel. Credit Card Fraud
-
10+ years
Personal Care
-
10+ years
PCA
-
10+ years
Home Health
-
10+ years
Critical Care Experience
-
10+ years
Nursing
-
10+ years
Vital Signs
-
10+ years
Medication Administration
-
10+ years
Home Care
-
10+ years
Writing skills
-
10+ years
Patient Care
-
10+ years
Meal Preparation
-
10+ years
Laundry
-
10+ years
Microsoft Word
-
10+ years
Food Preparation
-
10+ years
Cleaning Experience
-
10+ years
Hospital Experience
-
10+ years
Hospice Care
-
10+ years
Communication skills
-
10+ years
Microsoft Excel
-
10+ years
Computer skills
-
10+ years
Customer service
-
4 years
Sales
-
4 years
Negotiation
-
10+ years
Cash handling
-
10+ years
Typing
-
10+ years
Windows
-
10+ years
Financial services
-
10+ years
Microsoft Access
-
10+ years
Customer support
-
4 years
Medical Imaging
Medical Records
Insurance sales
Certifications / Licenses
pca
Present
CPR
driver's license
AED Certification
First Aid Certification
Licensed Insurance Agent
September 2022 to Present
Assessments
Home health aide skills - Highly Proficient
August 2020
Front Desk Agent (Hotel) - Proficient
October 2019
Sales Skills: Influence & Negotiation - Highly Proficient
September 2019
Cognitive ability - Completed
August 2019
Verbal communication - Completed
February 2019
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