Technical Support Associate Manager

AHMED ALI

House No.R-***, Block-**, F.B Area, Karachi.

Phone: 033*-*******

Email: **********@*****.***

Career Objective:

To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.

Projects:

HPL MPOS and POS Machine

Bank Alfalah MPOS and POS Machine

Ufone VTM WisePad

ALFA APP (Android and IOS)

Goto wallet (Closed Loop wallet)

Open Loop Wallet

AWT (Portal & App)

FPCCI

Rotary International Club (Portal & App)

Munshi (Portal & App)

Human Resource Management System (Portal)

Professional Experience:

February 2019 to Present: (Monet DT private limited)

Position: Associate Manager Technical Support & SQA

Responsibilities:

Technical support, Level-2 Investigation & administration of following applications on production environment.

MSwipe.

MPOS/POS (Account Registration Portal).

Merchant Transaction Portal.

AWT (Registration Portal)

Providing SQA consultancy to a well known company Booking Whizz.

As Associate Manager Technical & SQA, ensuring the delivery of required outputs or deliverables detailed in project plans.

Develop and execute performance test scripts for load and stress of UI, Mobile and Webservices testing using JMeter.

Responsible for overseeing the day-to-day SQA & Operations of the team.

Provides consulting/training services team members.

Following up the issues and allocating daily tasks and workloads.

Review requirements specification to provide timely and meaningful feedback.

Manual Testing.

Create detailed test cases.

Product configurations on (MPOS, POS, WISEPAD, Wallet).

Provide solutions to the developer and clients to fulfill the new requirement on Existing and new system.

Maintain and update test databases and documentation.

Provide help to operations and development team for identification of system bugs and their solution.

Patch deployment on Production and UAT environment.

Provide solutions to the developer and clients to fulfill the new requirement on Existing and new system.

February 2017 – To December 2018 (Monet Private Limited)

Position: Technical Support Executive.

Responsibilities:

Investigation (Level-1) of issues related to applications and services.

I have provided direct and indirect full system support including troubleshooting support to merchants of

HBL Bank and Alfalah Bank.

I have provided direct and indirect full system support including troubleshooting support to Ufone Pvt Ltd.

Deployment of applications & patches on production environment.

Designing reports for business operations.

Providing support (Back-Office) to Bank Alfalah Acquiring.

Providing Support (Back-Office) to HBL Acquiring.

February 2014 to February 2015: PTCL (Contact Center)

Position: Senior Technical Support

Responsibilities:

Supports customers by providing helpful information, answering questions.

Solve the queries if any.

Provide Technical Support for Evo Wingle, Broadband.

Provide Billing queries and adjustments.

January 2010 to October 2012: Allied Engineering

Position: Quality Control Executive

Responsibilities:

Inline Process Inspection.

Final inspection And Maintain Production Target weekly and monthly.

Resolve vendor issues.

Communication with Clients for Product Quality Issue and Improve Quality Standards.

March 2007 to August 2009: Anees Hassan Center

Position: Assistant Administrator

Responsibilities:

Arranging staff meetings and scheduling appointments.

Scheduling the classes and examinations.

Maintaining the office calendar.

Organizing events.

Purchase and maintain office equipment such as printers and fax machines.

Education:

B.Com.

Intermediate in Commerce.

Matric in Computer Science.

Professional Qualification:

Passed short course of Microsoft Office

Basic knowledge of Microsoft SQL Server.

Basic Knowledge of Linux.

Personality Traits:

Professional attitude, Dedicated, Honest, Hardworking, Punctual, Cooperative.

Dynamic, an Individual with the quest for Knowledge and Growth.

Personal Profile:

Father Name: Sheikh Rahim Uddin

Date of Birth: 08th December 1988

C.N.I.C: 42101-4389098-3

Marital Status: Married Nationality: Pakistani

Religion: Islam

References:

Reference will be furnished on request.

Contact this candidate