Center Representative Customer Service
Resume:
Bernadette J. Long
Email Address:****************@*****.***
Cellphone:704-***-****
Education History:
Orange High School and Riverside High School, Durham NC
Highest Level of grade completed: 11th grade
Currently enrolled at UMA for Associates Degree in Healthcare Technology and Systems
Degree Achieved: GED
Employment History:
Charlotte Douglas International Airport
Start Date: August 2022
End Date : January 2023
Duties:
I worked for Cargo on the airfield. I directed the planes in to park, walked the plane out for departure, load and unload luggage, plugged up the plane for power and air . I also loaded the luggage on tug cart to go out to the plane to be loaded & drive the tugs on the airfield to the plane to drop off the luggage.
Tandy Leather Inc.
Start date: October 2021
End Date:June 2022
Duties:
I assisted customers with orders, placing orders, peojects, account issues and anything else if able to remotely.
Charter Communications/Spectrum
Start Date: March 2017
End date: October 2020
Duties:
Inbound sales representative position originally on site that turned into a work from because of
Covid-19 for home television programming, home
Internet, home phone service and mobile cellphone/
Tablet services, I also provided excellent customer
service to all customers to better assist them with
their needs.
My duties were to sell Spectrum products and services
Xerox/ Conduent
Start date: November 2016
End date: March 2017
Worked on the Florida Blue campaign in Raleigh, NC.
Duties:
Call center representative for Blue Cross & Blue Shields of Florida. I assist customers with their insurance policy and payments.
CCI (Amtrak Service Help Desk at IBM, RTP,Avis,
Budget, Payless Helpdesk)
Start date: February 2016
End date: October 2016
During my employment with CCI I have had the pleasure
of working for the Amtrak Service Help desk as an IT
technician where I create service tickets for multiple
issues. I dealt with high call volumes and troubleshoot
multiple issues for clients.
Duties:
Answer calls for Amtrak Service Help desk and
troubleshoot client’s issues.
Provide great customer service to Amtrak employees.
Answer calls for ABCR Service desk and troubleshoot multiple issues for clients.
AT&T Wireless( Wireless1 and Global Solutions
authorized dealers)
Start date: February 2006
End date: February 2013
During my seven years of employment with AT&T authorized dealers I worked at six different locations. I worked at four different Durham locations and two different Raleigh locations. I held a few different positions during my employment. I was an assistant store manager, store manager, and trained new employees as well as other managers.
Duties:
Opening and closing store
Cash drawer and end of night money drop management
Greeted customers upon entering the store to quickly help them with their concerns and needs
Customer service
Answered multiple calls
Manned the store alone for my shift on a regular basis
Troubled shot device issues and bill issues
Opened new accounts and upgraded old accounts on a daily basis
Merchandise sales, met and exceeded daily and monthly goals
Won multiple contests and incentives
Stocked supplies daily
Maintained and cleaned the store and bathroom facilities
Maintained store signs, sales signs, promotions, banners and price tags
Great multitasking skills
Pier 1 Imports
Start date: October 2004
End date: February 2006
During my wonderful time of employment with this company, I had the pleasure of working at three different locations. I worked at the Brier Creek and Crabtree Valley Mall locations in Raleigh NC. I also opened and worked at the South Pointe Mall location in Durham NC.
Duties:
Opening and closing store duties such as sweeping, vacuuming, cleaning the restrooms, and counting the register
Greeted customers upon entering the store to help and assist them with their needs
Assisted customers with their purchases by gathering, checking out, and loading their purchases in their vehicles
Opened Pier 1 credit card accounts, met and exceeded daily goals
Rewarded with Pier 1 bucks and other gifts for winning multiple incentive contests and doing a great job
Customer service
Stock merchandise
Set up floor displays and sales
Lifted up to 50 pounds or more on a daily basis
Walmart
Start Date: March 2003
End date: October 2004
During my employment with this company I worked in two different departments besides the frontend registers. I worked indoors and outdoors in the Lawn and Garden department. I also worked in the Infants and Girls departments.
Duties:
Opening and closing duties
Stock merchandise
Assembly of lawn furniture, grills, and displays
Loading of outdoor supplies such as mulch, soil, stepping stones, bird baths, and others
Customer service
Checked customers out at the register
Blocking and balanced merchandise on shelves
Skills:
I have knowledge of Microsoft Office, Outlook 365,Linux, MSWD Virtual Client,SCCD Ticketing tool, Citrix Xenapp, Arrow, Cicsprod, Avaya, POS (I &II), Teletracker, CKM, Focal 2 Mainframe, Active Directory, GUI, CCRG Services,NICE, Norton Identity Safe Password Generator, Red Hat, telephone switchboards, computers, multiple brands of cellphones, tablets, calculators, fax machines, printers, great multitasking skills, customer service skills, hard worker, very punctual, very patient, and always willing to absorb more knowledge to be able to master my performance of the job.
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