Bernadette J. Long

Email Address:adxe55@r.postjobfree.com

**** ******* ***** #***

Cellphone:704-***-****

Education History:

Orange High School and Riverside High School, Durham NC

Highest Level of grade completed: 11th grade

Currently enrolled at UMA for Associates Degree in Healthcare Technology and Systems

Degree Achieved: GED

Employment History:

Charlotte Douglas International Airport

Start Date: August 2022

End Date : January 2023

Duties:

I worked for Cargo on the airfield. I directed the planes in to park, walked the plane out for departure, load and unload luggage, plugged up the plane for power and air . I also loaded the luggage on tug cart to go out to the plane to be loaded & drive the tugs on the airfield to the plane to drop off the luggage.

Tandy Leather Inc.

Start date: October 2021

End Date:June 2022

Duties:

I assisted customers with orders, placing orders, peojects, account issues and anything else if able to remotely.

Charter Communications/Spectrum

Start Date: March 2017

End date: October 2020

Duties:

Inbound sales representative position originally on site that turned into a work from because of

Covid-19 for home television programming, home

Internet, home phone service and mobile cellphone/

Tablet services, I also provided excellent customer

service to all customers to better assist them with

their needs.

My duties were to sell Spectrum products and services

Xerox/ Conduent

Start date: November 2016

End date: March 2017

Worked on the Florida Blue campaign in Raleigh, NC.

Duties:

Call center representative for Blue Cross & Blue Shields of Florida. I assist customers with their insurance policy and payments.

CCI (Amtrak Service Help Desk at IBM, RTP,Avis,

Budget, Payless Helpdesk)

Start date: February 2016

End date: October 2016

During my employment with CCI I have had the pleasure

of working for the Amtrak Service Help desk as an IT

technician where I create service tickets for multiple

issues. I dealt with high call volumes and troubleshoot

multiple issues for clients.

Duties:

Answer calls for Amtrak Service Help desk and

troubleshoot client’s issues.

Provide great customer service to Amtrak employees.

Answer calls for ABCR Service desk and troubleshoot multiple issues for clients.

AT&T Wireless( Wireless1 and Global Solutions

authorized dealers)

Start date: February 2006

End date: February 2013

During my seven years of employment with AT&T authorized dealers I worked at six different locations. I worked at four different Durham locations and two different Raleigh locations. I held a few different positions during my employment. I was an assistant store manager, store manager, and trained new employees as well as other managers.

Duties:

Opening and closing store

Cash drawer and end of night money drop management

Greeted customers upon entering the store to quickly help them with their concerns and needs

Customer service

Answered multiple calls

Manned the store alone for my shift on a regular basis

Troubled shot device issues and bill issues

Opened new accounts and upgraded old accounts on a daily basis

Merchandise sales, met and exceeded daily and monthly goals

Won multiple contests and incentives

Stocked supplies daily

Maintained and cleaned the store and bathroom facilities

Maintained store signs, sales signs, promotions, banners and price tags

Great multitasking skills

Pier 1 Imports

Start date: October 2004

End date: February 2006

During my wonderful time of employment with this company, I had the pleasure of working at three different locations. I worked at the Brier Creek and Crabtree Valley Mall locations in Raleigh NC. I also opened and worked at the South Pointe Mall location in Durham NC.

Duties:

Opening and closing store duties such as sweeping, vacuuming, cleaning the restrooms, and counting the register

Greeted customers upon entering the store to help and assist them with their needs

Assisted customers with their purchases by gathering, checking out, and loading their purchases in their vehicles

Opened Pier 1 credit card accounts, met and exceeded daily goals

Rewarded with Pier 1 bucks and other gifts for winning multiple incentive contests and doing a great job

Customer service

Stock merchandise

Set up floor displays and sales

Lifted up to 50 pounds or more on a daily basis

Walmart

Start Date: March 2003

End date: October 2004

During my employment with this company I worked in two different departments besides the frontend registers. I worked indoors and outdoors in the Lawn and Garden department. I also worked in the Infants and Girls departments.

Duties:

Opening and closing duties

Stock merchandise

Assembly of lawn furniture, grills, and displays

Loading of outdoor supplies such as mulch, soil, stepping stones, bird baths, and others

Customer service

Checked customers out at the register

Blocking and balanced merchandise on shelves

Skills:

I have knowledge of Microsoft Office, Outlook 365,Linux, MSWD Virtual Client,SCCD Ticketing tool, Citrix Xenapp, Arrow, Cicsprod, Avaya, POS (I &II), Teletracker, CKM, Focal 2 Mainframe, Active Directory, GUI, CCRG Services,NICE, Norton Identity Safe Password Generator, Red Hat, telephone switchboards, computers, multiple brands of cellphones, tablets, calculators, fax machines, printers, great multitasking skills, customer service skills, hard worker, very punctual, very patient, and always willing to absorb more knowledge to be able to master my performance of the job.

Contact this candidate