Diane Young

Cincinnati, OH *****

adxe4l@r.postjobfree.com

+1-513-***-****

Experience with working with a multitude of social and economic class of people. Excellent ability to communicate effectively with both consumers and staff. Seeking a position which will utilize my skills in an environment where long-term career building is the goal. Work Experience

Program Specialist II Healthcare Call Center Representative Remote EVERSANA - Cincinnati, OH

June 2020 to July 2021

Assist and Educate individual about the free medicine that was offered by Johnson & Johnson Patient Assistance Foundation.

Benefits Enrollment Specialist

Family Services - Cincinnati, OH

September 2015 to July 2019

Perform basic administrative tasks related to the job (i.e.: computerized tracking systems, statistical reports, case recordings, and other related information).

Assist clients in completing forms and obtaining eligibility verifications and required documentation to communicate directly with Job & Family Services, and assist in signing up eligible clients for benefits.

Screening clients for food stamps and medical insurance eligibility

Manage incoming calls

Process incoming/outgoing mail

Maintain and update database

Order office supplies

Liaise with other departments

Lead Customer Service Representative

Internal Revenue Service

January 1995 to October 2013

Provided a full range of administrative and technical assistance

Assist individuals and/or businesses by telephone and/or mail correspondence

Assist individuals and/or businesses by telephone and/or mail correspondence

Informed corporations, partnerships and small business taxpayers on compliance with tax laws

Set up short term payment plans or long term installment agreements

Answered tax law and procedural change questions within the IRS guidelines

Reviewed team member outbound and inbound calls records for completeness and accuracy

Responsible for training team members on tax law and procedure changes

Distribute, balance, monitor and report on workload in accordance with established workflow or job specialization.

Education

University of Cincinnati

1977

Diploma

Robert A. Taft High School

Skills

• Microsoft PowerPoint, Excel, Outlook, and Word

• Troubleshooting

• Needs Assessment

• Organizational Skills

• Bookkeeping

• Problem Analysis

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