Package Delivery Center Agent

Location:

Posted:

May 30, 2023

Okima M. Havis

Work Experience

Concentrix Medicare Insurance Sales 2021 – Present

Work from home call center agent

Answer incoming calls and counsel people of health Insurance policies and quotes

Explain Insurance policy benefits and payment options

Collect payment information via checking account or debit or credit card

Ask sensitive health information and build trust and faith in the company with customers

Caterpillar LLC Front Office Lead 2018-2019

Supervise front desk, distribute badges, direct deliveries and service persons

Coordinate conference rooms, calendars and employee interviews

Coordinate breakfast & lunch set up and breakdowns for meetings

Coordinate employee uniform rental, purchases and credits and returns with uniform company

United Parcel Service (UPS) Package Center Supervisor 2016 – 2018

Supervise 55 Drivers daily regarding package delivery questions and customer requests

Assure that drivers adhere to company safety standards

Generate reports for Next Day packages and assure timely delivery of special timed deliveries

Coordinate customer requests with driver routes and drive times

Generate driver route lists assign vacations and coverage for days off and sick days

Central CME Church Music & Arts Director 2010 – 2016

Select, direct and teach appropriate music for the Sunday church services

Coordinate and manage different weekly choir rehearsals for different age groups of the church

Assist the pastor in implementing the vision for the continued church growth through the arts dept.

Write and direct different plays to give the church body a visual image of the bible lessons

Sargent & Lundy LLC Executive Assistant 2007 – 2009

Compose and issue transmittal letters for architectural drawing list to corporate clients

Maintain Microsoft Excel and PLADES Company generated drawings databases

Interface with clients via email, internet FTP sites, telephone and face to face meetings

Evaluate architectural drawing validating standards and troubleshooting errors

Crawford, Murphy & Tilly Inc. Office Manager 2002 – 2007

Management of daily office traffic i.e. greeting clients, ordering office supplies, interoffice mail

Compose, issue and file daily correspondence of letter to the Federal Aviation Administration

Maintain calendars for two Vice Presidents, made travel arrangements, managed expense reports

Education

Central State University - Wilberforce, Ohio 1995