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EMMA AKINYI OUMA

CONTACT

Admin -Orange Chameleon, Palm Jumeirah -May 2021 to date

Head Cashier-Orange Chameleon (DIFC) Aug-Apr2021

In this position, I provide administration support to my team in ensuring a smooth running operation, train all the newly hired employees, Supervise tasks and responsibilities given to my junior staff to ensure performance and standards are being met and encouraging positive team spirit.

My roles and duties

• Dealing with email inquiries, arranging internal and external events

• Liaising with suppliers to ensure proper delivery of Supervise tasks and

• Preparing daily cash up report and perform accounting duties

• Update attendance sheet manually and into the payroll system

• Arranging transport for employees and arranging payment for all the drivers

• Filling documents in a systematic way to ensure ease while handling multi documentation

• Perform overall head cashier duties, send closing reports and handle all the payments tendered.

Cashier / Sales associate -Nike, Dubai -Nov2018 – Jun 2020 As a Cashier in Nike, I facilitated customers’ transactions using the cash register, manual bills and Point of sale system, ensuring correct amounts, reducing customers’ complains coached and motivated new staff and gained confidence in leading a team of 5 cashiers with my excellent analytic and creative thinking.

My roles and duties

• Established updated and discounted prices of goods and implementing of new services and policies

• Acquired in depth knowledge that contributed to my consistency in customer service and increased sale output demonstrating my ability to guide customers from the start to the end of their transactions.

WORK EXPERIENCE

+971*********

adxe3y@r.postjobfree.com

linkedin.com/emma-ouma

Dubai

Kenyan

Resident(freelance visa)

ABOUT ME

A dedicated, cheerful and outgoing professional, with a track record to meet and exceed productivity goals by 95% in a fast paced environment, Passionate about serving others and eager to take on new responsibilities.

• Sales booster personality

• Excellent communication(written

and verbal)

• Great time management

• Cooperative with the team

• Good customer relations background

• Cash handling

• Adaptable in different kind of

situations

My managerial capabilities

• Staff planning

• Administration operations

• Monitoring sales and inventory

monthly

• Purchasing of food and non- food

items

• Training and supervising work force

• Team leadership

IT and computer skills

• Micros Maestro

• Microsoft office applications

• Typing skills(40wpm)

2.

• Assisted with administration and clerical duties such as sending emails, answering phone calls, managing employee data like overtime, daily attendance and

tracking data in spreadsheets ensuring records are tallying and updated.

• Handled the safe key and money in the cash drawers, assisted with banking of the cash and shared reports same with the accounts.

Cashier/Waitress-Saddle Cafe, Dubai - Oct 2017-Oct 2018 In this role, I ensured customers got the right products at an efficient time, my friendly personality made sure that each customer left the cafe feeling appreciated and recognized.

My roles and duty

• Welcomed customers warmly and friendly as they entered the premises and assisted with processing of their orders.

• Up sell, cross sell products as I ensured sales maximization and targets are met

• Performed data entry of new client’s profiles and update existing ones in membership database, resolved customer complain and provided information on procedures or policies

• Prepared shift close report for manager’s review by computing and recording totals of transactions in the POS system.

• Collaborated with my crew team members to give exceptional service and purchasing experience.

Housekeeper/Caregiver-Dubai-Jan 2015- Apr 2017

• Ensured high stands of cleanliness and hygiene in the household, making sure there is a safe environment for incoming guests.

• Mentored the kids into becoming socially and ethical responsible, inspecting their assignments providing companionship to them. Recognition

• Recognized for being the best

greeter who was at the forefront of

welcoming customers by the Nike

management team.

• Praised for my hard work and

commitment that led to achieving

the daily, monthly and quarterly

target by the saddle cafe

operations.

SOCIAL & LANGUAGE SKILLS

• English-proficient

• Swahili-Native

EDUCATION

Alpha Academy UAE- 2020

• Diploma in Human Resource

management

Nairobi Institute of Business studies -

2008

• Diploma in Public relations

Annex Computer College- 2007

• Certificate in Computer

Applications

St. Tito Girls High School – 2002-2006

• Kenya Certificate of Secondary

Education

Casual/part-time employment

Kenya School of Monetary Studies

2007Aug, Sep, Oct-Waitress

2008Oct, Nov, Dec- Waitress

Interest & Hobbies

Adventure, Fashion and Traveling

Referees available upon request

Contact this candidate