Call Center Project Manager
Resume:
Mike Parrish
Sr. Business Analyst
San Francisco, CA 94131
***********@*****.***
Skills
Recruiting systems admin, reporting & dashboards, process & procedure writing, and user training
Data extraction, cleaning, wrangling, and presentation
Python, R, & SQL
Google Sheets, Microsoft Excel, Word, PowerPoint, Tableau, Power BI, Jupyter Labs, BigQuery, Relational Databases
Certifications
Google Data Analytics Professional Certification
Workday HCM Certification
IBM/Kenexa BrassRing Workbench Certification (Power User 7)
iCIMS Super User Certification
Experience
Oportun / Sr. Analyst, Talent Acquisition
April 2017 - August 2022, San Carlos, CA
Supported Oportun’s global recruiting efforts in the US, Mexico, and India by:
Modernize iCIMS ATS configuration and user-specific workflow, eliminate redundancies to improve user productivity and accuracy, create reliable system-based metrics and dashboards including Time- and Cost-to-Hire, Vacancy Rate, Diversity, etc., providing KPI and forecasting data to C-Suite and Finance.
Partner with stakeholders to develop streamlined Workday new hire onboarding process & training. Compose and update recruiting process and policy manuals. Document and illustrate TA/HRIS workflow.
Manage Operations processes and programs including:
oEmployee Referral
oContingent Workforce
oBackground Screenings
oEmployment Verification and E-Verify.
Perform regular data integrity audits. Work with Internal Audit team documenting process adherence.
Walmart Global eCommerce / Project Manager, Talent Acquisition Operations
September 2013 – March 2017, San Bruno, CA
Systems Administrator supporting IBM Kenexa BrassRing (ATS), Avature, Confluence, etc., for eCommerce Recruiting team.
Collaborate with stakeholders to design, implement, and deploy new ATS projects and improve existing processes supporting TA, HRSS, Finance, and Customer Care teams enhancing recruiter and candidate experience. Implemented ATS-to-HRIS integration with significant workload reduction and improved accuracy. Launched integrated candidate assessment module for call center operations.
Develop project-specific and overall process maps. Develop and present training decks and related documentation to all new and existing team members. Host monthly refresher training/Q&A/best practices sessions.
Yahoo!, Inc. / Sr. Staffing Coordinator
November 2001 – February 2013, Burbank & Sunnyvale, CA
Supported non-tech hiring processes for the US, Canada, Latin America and the UK. Tracked and advanced candidates through recruiting workflow. Scheduled, confirmed and hosted candidate interviews, and retrieved potential rehire eligibility and past performance scores as required. Collected and maintained candidate/new hire paperwork and ensured data transmission to internal systems for pre-hire processing.
Arranged weekly G&A Hiring Committee meetings for executive offer review. Served as Project Manager for special projects such as third-party executive recruiting firm bid submittals, major ongoing data reporting projects, and overhaul of recruiting processes and procedures for Latin America.
Managed contingent workforce by working with requesting manager to define coverage needs, types of experience required, compensation ranges, etc. Work with staffing agencies to convey requests, review furnished resumes (pre-Hiring Manager screens), present vetted candidates to managers, arrange for interviews, and onboard selected workers. Track contingent workforce to ensure compliance with length of contract issues.
Education
California State University / B.A. Religious Studies/Philosophy (cum laude)
Northridge, CA
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