Customer Service Account Manager
Resume:
David DeCelles, Registered Communications Distribution Designer (RCDD)
Summary of Experience
** ***** ** ********** ** design/engineering, sales, account management, project management with telecommunications/structured cabling contractors and telecom distributor. Spent the last twenty-one (21) years project managing the AT&T/CDC account to include all special projects.
Excellent communication skills both written and verbal with impeccable customer service. Excelled in a diversified career by spending my first twelve years (12) in the inner-connect business with ITT, Northern Telecom and AAA Business Communications. Spent eight (8) years in Telecom Distribution with GTE Supply/Verizon Logistics and the balance of his career in senior management with Key Four and GC&E Systems Group.
Education
Shorter College (Business Administration), Rome, GA 1996
Chattahoochee Technical Institute: AAT (Management and Supervisory Development), June 1995
Technical Certifications / Training
Registered Communication Distribution Designer
Designing Telecommunications Distribution Systems – Building Industry Consulting Service International (BICSI)
OSHA 10 Hazard Training for the Construction Industry
Additional Technical Skills
MS Office Suite including Project, Visio, Word, Excel and Power Point
Project Management Professional
Work Experience
GC&E Systems Group, LLC 2003 to Present
RVP of Operations/Program Manager, AT&T/CDC
Responsible for AT&T/CDC Monthly Contract and design/engineering, project management, and sales activities for all AT&T/CDC project work.
Strategic Account Manager, CDC – September 2001 to April 2003
Main Interface with CDC, responsible for design engineering, project management and sales activities for all CDC project work.
GTE Supply/Verizon Logistics 1994 to 2001
Regional (Northeast) Account Manager – CLEC’s January 2000 to January 2001 (President’s Circle)
National Sales Manager – Strategic Accounts (IBM) January 1999 to December 1999
Strategic/Regional Account Manager (IBM/Mid Atlantic) January 1997 to December 1999 (President’s Circle)
Won IBM National Cabling Product opportunity, responsible for all bid submissions and contract negotiations.
Staff Engineer – Premise Distribution Sales – September 1994 to December 1996
Key Four, Incorporation 1991 to 1994
Director of Installation Services
Responsible for design/engineering and negotiations for all commercial, voice/data cabling projects.
Created and format comprehensive written proposals detailing total solution systems opportunities.
Acquired Registered Communications Distribution Designer (RCDD) certification in December, 1993.
Secured largest single contract to date for Key Four., for an extensive voice/data and fiber to the desktop installation at the new DeKalb County Jail facility.
Elected in 1994 to serve on the committee to negotiate with the Georgia Board of Education the design and engineering standards for the statewide installation of Premise Distribution Systems for the Georgia Public School System.
AAA Business Communications 1984 to 1991
Vice President of Operations (Co-Owner)
Established AAA Business Communications, Inc. in 1984, growing the business to 1500 customers by 1991.
Responsibilities included supervision of all service personnel.
Coordinated and participated in all service activity: installations and customer service orders.
Survey larger installations and provide detailed layouts for customer cutovers and provide sales engineering for new system sales designs.
Purchased all equipment, maintained inventory levels by issuing all restocking orders.
Northern Telecom 1982 to 1984
Project Manager/PBX Technician
Part of Atlanta based project management team that installed Northern Telecom SL-1 switches for the Ritz Carlton Hotel’s (Buckhead and Downtown Atlanta), Georgia Pacific Tower, Robinson Humphrey, Kimberly Clark, Rockwell and Cox Communications.
ITT Terryphone 1980 to 1982
ITT Sub-Contractor/Installation Supervisor/Technician
Installed and maintained ITT product line of 1A2 key systems, electronic key systems and telephone switches.
Installation Supervisor of installation team during record breaking year for system sales and installations of over 800 business telephone systems.
Promoted to ITT Sub-Contractor in 1981.
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