Service Representative Customer
Resume:
Shirlann Martinez Sarcasian
************************@*****.***
***************@*****.***
Lawton, OK 73505
Willing to relocate anywhere
Summary
I was raised by a military family with great work ethics and values from San Antonio Texas to Oceanside California . I attended college but furthered my focus on my family with a new baby. In my training I have complete office knowledge in customer service and awareness,book keeping on spreads and in system, I am able to calm communication issues, familiar with rental systems,booking systems and claims, I’ve planned events for customers, set up for banquets, intake and deposit. Entered customer information, backgrounds, Took intake calls on switch board, I carry a bartenders license, reality license, power equipment certified, liquor license. I feel with all my qualifications and experience I would be an asset to your company. I look forward to becoming a part of your team if considered.
Work history
Customer Service Representative
Home improvement America
The Home Depot - Fort Sill, OK
April 2023 to Present
I handle customers coming into the store with sales, orders, complaints, call for delivery and pickups, organize and stage pickups . Ring up customer sales
Delivery Coordinator
Lowe's Home Improvement - Fort Sill, OK
July 2020 to April 2023
I input in system all information pertaining to customer deliveries, complaints, in take calls. Organized deliveries for the following days. Operated all store machines certified for each, helped down stock and up store, inventory, customer relations, quality control, customer services, filed claims, power equipment certification, on safety committee, safe compliance.
Tavern manager
Best western hotel - Fort Sill, OK
June 2013 to March 2020
Had to close up restaurant and bar during epidemic of Covid 19, intake monies, deposits, ordering, set up events, escort customers to hotel rooms, helped enter customers reservations, customer service planned future holiday events through community,
Assistant Manager of rental property
Assistant Manager of rental property
December 2006 to December 2010
980 Units
46 properties
250 multi family units
input info into system, pull CBI backgrounds, approve applications, input info of rental amounts into program, market for improved leasing, volunteered with functions, customer service awareness, filing, reports,
put in and ordered supplies
October 2005 - November 2006 Managed apartments in Midwest City,
Oklahoma for 100 units, Managed 225 units in Lawton, traveled to communities where needed assistance,
managed reports and data into system for regional, input rental amt, filing, approved application,
pulled CBI backgrounds, Section 8 /HUD inspections for rental renewal, marketing.
Education
High school diploma in Basic
Eisenhower Senior High School - Lawton, OK
February 1986
Midwestern State UNIVERSITY of Wichita Falls
Skills
Section 8
Property management
Human Resources
Property Leasing
Fair Housing Regulations
Strategic Planning
Management Skills
Accounting
Banking
Accounting
Product Demos
Yardi
MSI
Excel
DOS
Microsoft
Spread sheet
Typing
Filing
Book keeping
Depositing
Input info
Office Management
Coordinator delivery
Staging
Communication skills
Certifications and licenses
Reality license
Drug Awareness certification
Section 8 inspection
Property management (3time) secret shopper pass
Power equipment certified
Liquor license
Bartender license
Hairdresser license
Contact this candidate