Service Representative Office Clerk
Resume:
YESENIA LOZA
Irvine,CA *****
*******@*****.***
OBJECTIVE: To work alongside a team of professionals to which I could lend my experience and grow as a member in helping the team aggressively move forward in delivery of quality work.
EMPLOYMENT HISTORY:
October 2021-Present Vercy Tax Relief / Legal Tax Defense
Tax Prep Support Assistant /Admin
Assist and support the tax prepare in requesting additional data and uploading documents.
Calling and communicating with client via email SMS and mail, making phone appointments, documenting and putting together document request for clients and tax filing information.Communicating internally with other departments.
Reviewing IRS transcript (Wage and Income/Account Transcript)
Daily retrieves sort / opens / delivers all mail and upload documents.
Pick up all internal mail, apply postage and daily deliver outgoing mail.
September 2021-August 2021:Orange County Vote Center
Extra Help Customer Service Representative
July 2017 – Present: Macys South Coast Plaza, Costa Mesa CA
Clarins Beauty Advisor
Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration. Partner with Sales Manager and Counter Manager to identify business driving opportunities and stock needs. Develop a repeat-business customer base in order to regularly communicate: upcoming events, new merchandise receipts and product replenishment to increase incremental sales. Participate in pre-selling and sales driving events as well as processing of new receipts, damages, testers, and return to vendors (RTVs) Attend product training .classes and seminars. Regular, dependable attendance & punctuality
Nov.2005-July 2017: Pechanga Resort Casino Temecula, CA
VIP Services Specialist / Guest Services Representative
Duties: Received and handle phone calls, assisting VIP Guest, Executive Casino Host, Floor Host and Table Games Department with all types of services etc. Assist with coordination of various casino special events offers. Prepares paperwork in preparation, know room location, types of rooms available, room rates and show room seating. Able to logically and independently plan, organize and complete in a timely manner. Able to perceive quality work, read material and review documents, and instructions from guest and staff.
Nov.2001-April 2004 Center for Employment Training (CET Riverside County) Coachella, CA
Case Manager
Duties: Counsel / Guide and post recipients and families requiring adjustment assistance away from public program dependency. Make home visits to clients to provide assistance and interview clients to assess and evaluate special needs and determine level of employability or identified lack of skills. Take care of confidential information and care of case files, manage progress of individual tasks of goals.
May 1995- Present/ Part Time: Robinsons May / Macys Temecula, CA
Beauty Advisor Cosmetics / Lancome, Sales Clerk, Office Clerk
Sept. 1998- Nov 2001 Office Assistant /YMCA Doris Mechanick Day Care Indio, CA
April 2004- May 2005 Loan Officer / Gold Mortgage Home Loans Palm Desert, CA
Education: 1992 Morning Side High School / High School Graduate / Diploma
Sept 1992- June 1996 College of the Desert / Business / Liberal Studies
Languages: Fluent in English and Spanish: Reading, Writing, and Speech
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