Data Entry Customer Service
Resume:
Vanessa Harvin
Professional Summary:
Experiences
Banking Operation Professional
Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud. Complied with applicable banking laws and regulations and followed company security and operational procedures. Sorted and filed transaction documentation to maintain complete records. Processed Check deposits for branches all over the Global. Processed Foreign Currency for clients around the World. Provided writing procedures for new employees, assisted with training. Conducted daily morning team huddles to discuss work volume and department coverage Reviews all transaction requests thoroughly to verify request is in Good Order. Actions minimize any legal and/or financial risk to the organization and client
Takes care to enter all required information correctly avoids typographical mistakes and omissions. Self-checks all work for accuracy before completing transaction to ensure all requests are processed completely and accurately the first time. Researches client/account history as necessary to complete production. Makes outbound calls to clients in accordance with department policies to clarify intent and/or to obtain additional information required to complete transactions, while demonstrating proficiency in communications and client interaction skills.
Performs core responsibilities with little or no direct supervision. Is self sufficient and can gather the appropriate information to make effective business decisions in most situations without significant support from Supervisor. The incumbent should stay current on all policy, procedures, news and current events so that they are better positioned to perform at their best.
Handled equipment retrieval, data entry and equipment updates. A daily equipment retrieval list is printed, the list is divided among the team. Each team member will make three attempts to retrieve the old equipment from each merchant. Clients are sent prepaid labels for the returning equipment. If equipment is not received, merchants are place on a nonresponse list.
RETAIL ACCOUNT MANAGEMENT
PRIVATE BANKING ASSOCIATE
AMERICAN EXPRESS REP
TRowe Price /Baltimore, Maryland / 2021–present
Morgan Stanley / Baltimore, MD / Nov 2011–Dec 2019 Global Payments (American Express) Owings Mills, MD / Feb 2007– July 2011 Outstanding banking operation professional with 10+ years experience delivering excellent mathematical and analytical skills as well as devotion to customer service excellence.
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JP MORGAN CHASE
Operations Associate /Baltimore, MD/ May 2002-July 2007 Uploaded checks in check deposit system
Keyed and encoded checks by deadline.
Checked deposits for quality and shipped checks once checks. cleared, deposits are shipped to the appreciate companies.
Conducted clients ARC online service requests for check processing. Stored checks in the check room for 90 days.
Destroyed check after 90 days for security purposes. SKILLS
Cash Handling Organization Problem Resolution Customer Service Check Processing Check Encoding Data Entry
Leadership Team Player Microsoft (Word, Excel, Outlook ) High level of accuracy Strong banking ethics Meticulous to details
Education
Southern High School, Baltimore, MD
High School Diploma (Science)
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