Customer Service Sales Representative

TAYLOR THOMAS

Boulder, CO www.linkedin.com/in/taylor-l-thomas 817-***-**** ********@********.***

EDUCATION

University of Colorado Boulder - Leeds School of Business Anticipated Graduation: May 2024

Bachelor of Science in Business Administration with dual emphasis in Finance and Information Systems Management

Minor in Creative Technology and Design

Cumulative GPA - 3.2

Dean’s Leadership Fellows:

Selected by Dean from a pool of 100+ candidates for competitive and rigorous leadership program comprising top Leeds scholars

Programming provides a curated curriculum to encourage design thinking, leadership skills, professional development, and global experiences

Chancellor’s Achievement Scholarship:

Awarded to incoming out-of-state students with a 3.85 minimum high school GPA who have demonstrated community engagement as well as exhibit outstanding talents and accomplishments

Relevant Coursework:

Programming for Information Science, Business Data Management, Introduction to Python Programming, Mathematical and Statistical Analysis in Business, Managerial and Financial Accounting, Economics, Investment and Portfolio Management, Corporate Finance, Principles of Finance

WORK EXPERIENCE

University of Colorado Office of Information Technology : IT Analyst (Boulder, CO) February 2022 - Present

Work with University IT Management to determine objectives to improve system outcomes and perform feature revisions and adjustments based on end-user experience

Analyze client and business specifications and research a multiple system approach to generate technology solutions

Leverage tech solutions to improve customer satisfaction rates, maintaining proficient IT knowledge, and communicating effectively across platforms and departments

Beacon Fellowship: Consulting Fellow (Washington, D.C.) July - August 2022

Consulted for Children’s National Hospital to develop a communication strategy to help disseminate the findings of the Community Health Needs Assessment and inspire the implementation of community benefit programs

Illegal Pete’s: Strategy Consultant (Boulder, CO) March - May 2021

Developed an online platform for Illegal Pete’s employees to utilize (200+ individuals) to better understand procedures and protocols of business operations

Awarded 5th place out of 120 competing groups in the Spring 2021 Leeds Communication Strategy Case Competition

Cutco: Sales Representative (Boulder, CO) October - November 2020

Closed $1,600 worth of profitable sales by successfully creating appointments with 100 prospective clients

Exhibited effective sales strategies to identify and qualify clients’ needs and build rapport

LEADERSHIP & COMMUNITY INVOLVEMENT

Deloitte Digital Salesforce Academy (Boulder, CO) February 2022 - Present

Completed various Trailblazer modules to enhance knowledge of Salesforce and its role in business organizations

Guayaki Ambacebador (Boulder, CO) May 2022 - Present

Drive an increase in Yerba Mate sales on campus by leading and piloting brand promotion programs

Kappa Alpha Theta: Member (Boulder, CO) January 2021 - Present

Participated in the preparation of week-long recruitment events and contributed ten hours of community service per semester

CU GOLD (Boulder, CO) September 2022 - December 2022

Participated in weekly leadership development seminars to improve understanding of how diversity, multiculturalism, and social justice relate to leadership roles as well as develop a leadership vision for myself

Women in Finance: Member (Boulder, CO) October 2021 - August 2022

Attend weekly events, panels, professional development programs, and community outreach events

CUSG Finance Board: Member (Boulder, CO) March 2021 - February 2022

Strategically allocated $26MM+ across eight CU cost centers by collaborating with other board members

SKILLS & INTERESTS

SQL, Python, Adobe Creative Cloud, Google Workspace, Salesforce, ServiceNow, Oracle, Lucidcharts, Microsoft Office, Customer Service, Problem Solving, Teamwork, Skuid

Traveling, Spotify Playlist Organizing, Hummus Making, Networking, Saxophone Playing, Yerba Mate Drinking, Pinterest Surfing, Postcard Collecting, Hiking, Personality Assessments

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