Customer Service Graphic Designer
Resume:
Annette Medina
Country Club Hills, Il. 60478
*******.********@*****.***
Objective
To obtain a position as a team player in a people oriented organization where I can maximize my customer service, account management, inside sales, as well as building potential new sales.
Experience
Aren Party Supplies Skokie, IL August 2021 – March 2022
Customer Service
Account Management
Order Processing
Managed orders start to finishing
Huetone Imprints inc., Elk Grove Village, IL July 2017 – March 2020
Account Manager
Managed high profile client accounts for promotional products
Analyzed client requests, researched products, determined feasibility and coordinate with graphic designer and production manager
Provided clients with pricing per request
Review specifications for the project and negotiate price and production time
Organized order delivery timeline with production team as well as shipping team
Worked one on one with clients, providing clients with ideas for specific projects
Assisted Customer Service answering calls and providing quotes
Responsible for making sure all orders have been produced and shipped out in time
Managed Key Accounts for the company's President, as well as multiple priorities
Midwest Promotional Group, Burr Ridge, IL January 2013 – January 2015
Executive Sales Assistant
Managed high-profile accounts for 5 sales executives
Work directly with the clients on projects, provide the ideas and options per their request and needs
Managed and followed through with orders
Provide each sales executive with a daily update on their order and project status for each account
Placed orders directly with the vendor
Entered orders in the system, sent purchase orders directly to the vendors and followed through from beginning to end
Organized sales meetings with vendors
Tagmaster/Dard Design International LLC, Evanston, IL August 2003 - 2011
Senior Account Manager
Managed high profile client accounts for promotional product orders in a $40M dollar department
Worked with overseas factories to produce high quantity stock items as well as custom designed products from conception to completion
Facilitated communication between client, overseas factories, third party testing company, customs broker and freight forwarder
Analyzed client requests, researched products, determine feasibility and coordinate with overseas engineers and graphic designers to produce industry specific client driven needs
Worked together with management to come up with new strategies on how to develop and maintain new and potential accounts generated through leads
Sent out RFQ's (request for quote) to multiple overseas factories, review specifications for project and negotiate price and production time
Organized order delivery with duty brokers, freight forwarders and logistics
Met with new and established clients to discuss quality of account service
Educate clients on QCA standards and guidelines
Attend industry trade shows and present over 500 catalog items, 45 patented items as well as custom manufactured items
Traveled out of state to meet with new and established clients
Worked one on one with clients, providing client with ideas for specific projects
Assisted Customer Service answering calls and providing quotes for domestic catalog items
Responsible for tracking local Evanston produced rush orders for Key Accounts
Managed Key Accounts for the company's President, as well as multiple priorities
Recipient of Dard Products, Inc. Most Improved and most dedicated for Account Management, 2007, 2008 and 2009
Skills
Great communication skills (via phone and email)
Excellent written and verbal presentation skills
Excellent interpersonal Skills
Ability to get along well with coworkers and management
Flexible, willing to try new things and interested in improving efficiency on assigned tasks
Attention to detail, concerned with quality, produce work that is orderly and professional
Ensure tasks are completed correctly and on time
Hard working and dedicated
Computer Skills
Microsoft Office (Excel, Word, PowerPoint, Outlook, Windows)
Education
Madonna Catholic High School, Chicago, IL
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