Lucinda Galvan

San Antonio, TX *****

adxe0i@r.postjobfree.com

+1-210-***-****

Work Experience

Data Entry Specialist/Lab Assistant

Tri-State Toxicology - San Antonio, TX

June 2021 to February 2023

• Responsible for data entry and lab assistant duties.

• Reviewed receipt of specimens for Covid-19 testing from patient service centers, in-office phlebotomist and clients.

• Accurately entered all required information presented on client specific requisitions into Laboratory Information System.

• Ensured all Covid-19 and other specimens were processed, data entered and shipped in accordance with CPL guidelines and met shipment deadlines.

• Set up and preparation of test site.

• Checking in people and directing walk ins.

• Tracked and reported key data points.

• Administrated both PCR & Rapid COVID-19 tests.

• Participated in training/retraining and continuing education programs as necessary.

• Complied with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents.

• Understood and complied with applicable federal, state, and local laws and company policies.

• COVID Nasopharyngeal and Rapid Testing site experience and administration (filing, scanning and calling clients with results of test).

• Provided customer service via inbound and outbound calls regarding customers test results and questions regarding testing and laboratory services.

• Followed and enforced all safety, infection control, and OSHA Blood Borne Pathogen guidelines. Customer Care Specialist II

Harland Clarke - San Antonio, TX

April 2019 to June 2021

Contractor. Fast paced customer service representative contractor, provided banking customer service to members (Personal and Business) for ATM limit increases, close and place on hold Debit and credit cards lost, stolen or damaged. Online banking lockouts, resetting of passwords, assist customers with setting up their online and mobile accounts, and other general banking inquiries. Experienced with Cintrix and Softphone, Outlook, Word, Excel and Sharepoint. Case Manager

UT Health Science Center at San Antonio - San Antonio, TX February 2016 to April 2019

Provided comprehensive case management services, creating treatment plans, and connecting clients and families to appropriate resources.

• Coordinated with healthcare facilities (hospitals, skilled nursing, LTAC, Hospice) staff to ensure patient has a smooth transition.

• Reviewed clinical medical records for various contracted physicians clinics patients and the abstraction of information (managed care and Medicaid patients) for HEDIS and HEDIS measuring, data entry, and reporting. Analyzed quality performance score cards and report opportunities for improvement to management and the patient experience. Experienced in documentation reviewing.

• Experienced with Microsoft Software (Word, Excel, Access, PowerPoint, Outlook and Sharepoint).

• Experienced with EMR Systems.

• Maintained HIPPA standards and confidentiality.

• Meet all daily, weekly and monthly deadlines.

• Conducted outreach to client to support ongoing quality initiatives.

• Conducted assessments and assess progress of care for a caseload of 30+ customers daily.

• Worked closely with social worker to provide financial support services to clients.

• Successful application of lean tools to achieve improvement projects and processes to drive quality and cost goals.

• Assisted quality department Quality Analyst in developing data bases and spreadsheets to analyze data and provide summary analysis and metrics for consultation to customers (management, departments, providers and clients).

Staffing Coordinator

CORONADO AT STONE OAK - San Antonio, TX

May 2014 to February 2016

• Managed 25+ employees.

• Experienced with monthly projection schedules for nursing and CNA staff.

• Human Resource duties - planned and managed the recruitment & selection of nursing staff, managed training & development needs fir nursing staff, administer with HR department - HR policies and procedures. Also supported with salary reviews, handled employee complaints, grievances and disputes.

• Planned along with the HR department new employee orientation.

• Administered along with HR department the administration of disciplinary processes.

• Conducted exit interviews.

• Experienced as Medical Records Technician backup, along with documentation reviewing. Organized and managed patients health records information data (from Admission, Treatment, and Discharge). Also ensured paperwork properly filled out, verified accuracy and accessibility of files, and was responsible for keeping all files secure. Communicated with physicians and other medical practitioners to clarify diagnosis or obtain additional information. Transferred data from doctors notes into patients permanent medical records. Maintained Electronic Health Records (EHR) database and analyzed electronic data, and data entry into EMR system, along with documentation reviewing.

• Experienced with Microsoft Software (Word, Excel, Access, PowerPoint, and Outlook).

• Administered and tested changes to continuously improve the quality and safety of health with the organization.

• Analyzed potentially dangerous workplace practices and conditions and made recommendations accordingly. Ensured compliance of all health and safety programs with OSHA rules and requirements.

• Managed environmental health and safety functions, site policies, process, and methods designed to ensure a safe working environment and compliance with all regulatory, state, federal and company policies.

Wound Care Nurse/Unit Manager

REGENT CARE CENTER - San Antonio, TX

January 2011 to May 2014

• Educated and training of nurses and nursing assistants.

• Provided direct wound care to all residents and wound care documentation.

• Initiated wound treatments and plans of care for pressure ulcers, surgical sites, vascular ulcers and burns.

• Traveled with Marketing Liaison (2 Days a week) to healthcare facilities to establish a patient's eligibility for skilled nursing, and therapy care, and to bring awareness of the facilities wound care services and other strengths and services given to our patients.

• Collaborated with physicians and other members of the healthcare team to ensure that the care goals are being met for each individual resident.

• Reviewed with Director of Nursing, patients medical records (particularly) patients in need of wound care (Pressure Ulcers, Burns, and surgical wounds).

• Ensured that all medical records, patient charts, and other associated patient care documentation are kept in accordance with state guidelines, in facilities EMR system.

• Assisted HR department plan and conduct employee orientations.

• Coordinated employee safety, welfare and wellness.

• Implemented system improvements to maintain process excellence through measurement & analysis.

• Conducted investigations and tracked incidents (client and employee incidents). Engaged new employees and coworkers in process improvement by empowering them to discuss & implement changes leading to high morale and continuous improvements. Responsible for the total care of clients and employees in the assigned unit.

• Managed the unit to ensure client and employee satisfaction while promoting safety and retention. Aligned and managed unit performance metrics.

Medical & Surgical Tech

UNIVERSITY HOSPITAL - San Antonio, TX

November 2007 to January 2011

• Maintained client records, monitored vitals and reported to supervisor.

• Worked the front desk and handled phones, billing issues and client scheduling.

• Operated lift mechanisms to assist client with daily health care. Methods Process Analyst

Boeing Aerospace Center - San Antonio, TX

June 2000 to October 2007

Analyzed the current and future business environment and develop forecast, acquisition, and utilization plans to optimize resources in support of company initiatives and program business plans.. • Developed and maintained complex Business System factory definition to be used for manufacturing planning.

• Developed labor hour estimates for new or revised production and tooling work packages by utilizing labor standards, tool and production design drawing reviews, and Tool and Production Operations concurrence to support program business plans.

• Monitored performance.

• Participated in the development of integrated (e.g., crew cycling, learning curve, shift analysis, optimum/maximum crew size, tooling capacity) tool and production master schedules by developing tool and position plan/documents, tool downtimes, rate flow Identifies and implements improvements to processes by analyzing current processes and utilizing established improvement methodologies to maximize the efficiency of equipment and personnel and to support company improvement initiatives.

• Analyzed changes to approved plans resulting from unplanned events.

• Assessed the impact of the changes that occur to cost, schedule, resources, and delivery.

• Developed modifications to existing plans and obtains approval for plan changes.

• Participated in negotiations representing Production and Tooling Operations to support schedule commitments or statement of work impacts.

• Developed, implemented, maintained, and statuses integrated shop operating plans to maximize the efficiency of equipment and personnel and to reduce inventory and meet cost and schedule commitments.

• Developed and supported shop performance metrics by analyzing data in order to recommend plan of action for Production and Tooling Management.

Cargo Supervisor

U.S. Navy - Remote

July 1988 to December 1999

Worked on Airfield warehouse, loading, unloading and inventory of various military groups (Navy, Army, Air Forces and foreign military personnel), supplies and equipment. Education

Diploma in Licensed Vocational Nurse

KAPLAN COLLEGE - San Antonio, TX

November 2008 to August 2010

Master's degree in Quality Systems Management

National Graduate School of Quality Management - Falmouth, MA February 2003 to June 2004

Bachelor's degree in Business Administration

SOUTHERN NEW HAMPSHIRE UNIVERSITY - Manchester, NH January 1993 to June 1996

Skills

• Process Improvement (5 years)

• OSHA Regulations (7 years)

• Softphone (3 years)

• Process measurement and improvement & root cause analysis/performance metrics.

• Nursing (10+ years)

• Documentation review (2 years)

• Experienced in various EMR systems (Epic and Sunrise) and Data Entry. (10+ years) (10+ years)

• Customer Service experience, and excellent negotiation and persuasion skills. Communicator and diplomatic.

• Excellent organizational skills and an effective time manager and multi-tasker. Critical thinking.

• Problem-solving abilities & willing to work long hours for important projects.

• Strong interpersonal skills. Team player.

• Management 20+ employees. (4 years)

• Attention to detail, and press & presentation skills. (10+ years)

• Quality Management (7 years)

• Experienced in Medical Records and HEDIS and Abrstraction of data/information, Case Management .

(3 years)

• Microsoft Team (2 years)

• SharePoint (3 years)

• Managed care and Medicaid (4 years)

• Proficient in using Microsoft Excel (Spreadsheets) & Access, Word, PowerPoint, Outlook and Microsoft Team. (8 years)

• Microsoft Outlook (5 years)

• Microsoft Excel - Spreadsheets (5 years)

• Cintrix System (3 years)

• Typing (10+ years)

• Data entry (5 years)

• Databases (5 years)

• Order entry (3 years)

• Administrative experience (10+ years)

• Filing Systems (8 years)

• Computer skills (10+ years)

Military Service

Branch: United States Navy

Service Country: United States

Rank: E-5

July 1988 to December 1999

Commendations:

Rank: E-5

Aviation Boatswain Mate

Commendations: Enlisted Aviation Warfare Specialist, Good Conduct Medal, Navy/Marine Corps Achievement Medal, Meritorious Unit Commendation, National Defense Service Medal, Sea Service Ribbon, and Navy/Marine Corps Overseas.

Contact this candidate