Tracy Noah

Independent Contractor/Administrative Asst./ Customer Service

EMAIL

adxdzb@r.postjobfree.com

PHONE

630-***-****

Skills

Customer Success

Customer Support Services

Call Center Services

Data Entry

Filing

Microsoft PowerPoint

Microsoft Office

Adobe (Photoshop)

Microsoft Word

Administrative Functions

Typing

Invoicing

Health Insurance Portability And

Accountability Act (HIPAA)

Compliance

Medical Records

Electronic Medical Record

Telephone Skills

Computer Literacy

Inventory management and orders

Medical Terminology

Mass Emails

Social Media

Project management

Clerical Works

Time Management

Workflow Management

Self-Motivation

Detail Oriented

Organizational Skills

Education

A.S.

Healthcare Administration

University of Phoenix

Work Experience

Independent Contractor/Online Guide

Liveops/current client: Assurance IQ

Jan 2022 - Present

Remote, IL

Currently have one client through Liveops that I am servicing on a parttime basis. I make outbound calls to potential customers that are

interested in a variety of insurances, mainly take on calls for medicare and health insurance consumers. I verify customer information, secure it into our data base, and perform transfers to licensed agents and/or senior agents in that state that the customer resides in. I then disposition all calls accordingly. On a typical work day I typically make approximately 100-150 plus calls.

Administrative Assistant II

Coventry Healthcare- Workman's Compensation

Jul 2007 - Jun 2009 Downers Grove, IL

Department

Data Entry, Nurse Case Manager assistance with their patient communications, mass emails, created and sent out patient appointment letters, claim update, and notification letters, HIPPA compliance, Medical Records, Filing and then was the lead AA II for the Electronic medical record system transition and took our patient files and medical records and entered the data into the new system and also scanned the paper records into the EMR system. I also took on misc. projects helping others with data entry and other tasks.

Store manager/Sales Manager Jul 2001 - Oct 2006

All-American Wireless Authorized Verizon Wireless Agent Darien, IL

I worked as a sales associate for 2 months before being promoted to store manager to the 2 locations the owner had at that time. After about 6 months, we opened one additional location which I was also responsible for. I maintained the inventory for all locations, extensive data entry, completed all employee schedules and payroll, conducted interviews and did all the hiring/letting go of employees, promotional display projects, phone and accessory sales (upgrades and new line contract agreements), customer credit checks, business account management, outbound sales and promotional offers for existing customer database, and traveled between all three locations.

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