Customer Service Patient Services

STEPHANIEAMMONS

*** ***** **** · Baltimore, Maryland 21229 · 443-***-****

*************@*****.***

Certified hairstylist with a passion for delivering hair artistry and service excellence exceeding client expectations. Blend creativity, vision and skill with strengths in achieving high quality and custom cut, color and design solutions meeting client needs and lifestyles. Savvy marketer, proven sales generator and builder of lasting relationships and loyal clientele.

Seeking a position that will benefit from my twenty-plus years of customer service experience, positive interaction skills, strong retail sales and upselling capabilities as well as improve customer satisfaction.

EXPERIENCE

2011 – PRESENT

LICENSED COSMETOLOGIST, eyelove beauty spa experience

Build and foster relationships with clients to ensure superior customer service and repeat business. Adhere to salon standards for cleanliness and guest services while seeking ways to improve the customer experience and bottom line.

Analyze clients’ needs and meet deadlines.

Provide exceptional hair care services.

Educate customers by recommending products that fit their personal needs.

Increase sales to existing customers with cross-sales, upsell and ongoing services.

2005 – 2011

LICENSED COSMETOLOGIST, transitions hair salon

Consult with clients on hair needs and styling/color options, recommend hair care services/products, deliver a full range of hair services and assist with salon marketing and retail merchandising.

Created new hairstyles using creativity and knowledge of hair trends.

Established strong relationships with clients generating long term clientele.

Booked services and cross-sold products.

1995 – 2003

PATIENT SERVICES CORRDINATOR, intra-staff temporary agency

Coordinate new patient exams and imaging.

Provided administrative support for patient services.

Acted as a liaison between the insurance company and the hospital billing department to ensure all medical procedures would be covered by the insurance company.

Facilitated the scheduling of patient surgeries and all other medical procedures.

Handled all paperwork and other clerical duties, as well as all major telephone duties.

1995 – 2005

LICENSED COSMETOLOGIST, LADY’S TOUCH HAIR SALON

Delivered quality hair care with an emphasis on the client’s total look. Provided a premium guest experience at a value price in keeping with the salon’s business model.

Built enduring client relationships and a thriving customer base of repeat and referral business.

Delighted customers by delivering styles aligned with their diverse preferences – from edgy, trend-making looks to fresh, updated reinterpretations of classic hairstyles.

Focused on new sales, upselling and cross-selling various products and services.

1993 – 1995

STAFF LAB TECHNICIAN B, MERCY MEDICAL CENTER

Provided information for patient diagnosis and treatment by performing laboratory tests.

Provided administrative support for patient services.

Responsible for assisting technicians with daily assignments.

Documented all toxicology testing.

Acted as the liaison between technicians and medical staff.

EDUCATION

2006 - PRESENT

ADMINISTRATIVE HEALTH MAJOR, sojourner douglass college

1991 - 1993

MD STATE COSMETOLOGIST LICENSE, gordon phillips beauty school

SKILLS

Business management

Team leadership

Excellent oral and written communication skills

Quick learner

Service-minded

Works well with others and independently

Driven and takes directions well

Completes all takes in a timely, efficient manner

REFERENCES FURNISHED UPON REQUEST

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