Service Representative Mail Handler

Keyana Addison

Chicago, IL

Interview Availability: 24-48 hours of prior notice

Position Availability: As soon as possible

Professional Summary:

Completed High school from Everest College (Dec’09)

Relevant Coursework: - Knowledge of: Call Center Experience, Professional Phone Etiquette, Organizational Skills, Time Management Skills, Microsoft Proficient, Leadership and Teamwork Abilities, Knowledgeable of Multiple Software Systems, Working Remotely.

Skills:

Call Center Experience,

Professional Phone Etiquette

Organizational Skills

Detail Oriented, Effective

Time Management Skills

Microsoft Proficient

Leadership and Teamwork Abilities

Working Overtime

Knowledgeable of Multiple Software Systems

Working Remotely

Education:

Everest College Dec’09

High school Certificate of Completion

Professional Experience:

HSA Bank, Sheboygan, WI Sept’22- Present

Customer Service Representative (Remote)

Assisted Customers with their HSA Account which is included but not limited to

Verifying and updating demographic information, ordering debit cards and transferring customers to correct departments

Emailing tax information and forms

Answering questions about qualified medical expenses and contributions

Followed up with clients and Supervisors until issue was resolved, this included sending emails and call-backs.

Assisting customers with creating online account

Navigated Multiple Systems to assist customers

Dial America, Oak Brook, IL Nov’21- Feb’22

US Bank Customer Service Representative

Assist customers with activating their card and answering questions about the account.

Provide assistance with filing fraud disputes and making sure customers' money is returned.

Creating online accounts for customers and resolving any issues that may arise in a timely manner.

Contacted customers and offered to update their health insurance plan by providing the benefits of the offer and sending marketing brochures for further education.

Circle K, Lombard, IL Mar’19- Jun’21

Sales Associate

EΜcient operation of the cash register, stocking products, removing outdated products, signing for packages, stocking cooler and Property maintenance both inside and outside.

Assisting disabled customers with adding fuel to their vehicles.

United States Postal Service, Elk Grove Village, IL Dec’18 – Jan’18

Casual/Mail Handler

Assisted USPS in packaging and distributing mail at the USPS warehouse for the holidays

Separated mail and made sure each package was distributed correctly according to zip code

Jewel Osco, Wheaton, IL Sept’18- Dec’18

Deli Clerk

Sliced premium meats for customers, frying and baking fresh foods, taking orders and answering questions over the phone, cleaning kitchen.

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