Bilingual Customer Service Representative

MARTIN MENA *** *th Ave Apt P* Brooklyn, NY ***** Tel: 917-***-**** *******@*****.***

Objective:

Bilingual customer service representative with years of experience seeking a challenging role in New York City. Proven track record of delivering exceptional customer service and resolving issues efficiently. Strong communication, problem-solving, and interpersonal skills, with a passion for providing positive customer experiences. Proficient with basic PC skills.

WORK EXPERIENCE:

Customer Service Representative People PC Online (ISP) (Data Vimenca Call Center) Santiago, Dom. Rep. Nov. 3, 2007- Oct. 30, 2008

Carried out customer service assignments, handling Subscription accounts on computer applications, and a high volume of customer inquiries via phone.

Demonstrated ability to remain calm and composed in stressful situations, de-escalate conflicts, and find satisfactory resolutions for English and Spanish-speaking customers.

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Advertising Jingles Composer - Freelance

Pro Projects Studios

Santiago, Dominican Republic,

1993- March 2012

Wrote, composed, and co-produced commercial jingles

while also dealing one on one with clients,

artists, talent, etc.

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Translation - Freelance National Geographic Television, New York City 2010

Translated from Spanish to English, footage of the show “Border Wars”;

Transcribed the material in Excel documents, and delivered it to Post Coordinator Ely Barrio. ---

EDUCATION: Madre & Maestra Catholic University - Santiago, Dominican Republic -Marketing (2) years. Proficient with basic PC skills

REFERENCES:

Submitted upon request

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